Quote:
Originally Posted by Eriic
So is Vonage and yahoo internet call centers, so what's your point? Less jobs for Americans or you couldn't understand the operator??
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my point is an absolutely fundamental service such as electricity, gas, or cable simply has to have domestic customer support. i don't get into politics on an adult message board nor whether or not i can understand someone's accent.
the fact of the matter is it took me at least 12 times just to communicate my telephone # (due to the delays in the call) just in case there was a disconnect.
the ability to communicate my service issue only went downhill from there. for instance, after i mentioned my connect speeds to her, she asked me if i was able to get online.
that is unacceptable customer service.