Unsatisfied customers.... - GoFuckYourself.com

Twig · 02-27-2008, 06:59 AM

Amanda: And the charge has been billed on your account
you: I have proof that I have cancelled the account
Amanda: It is still active
Amanda: would you like me to cancel it now?
you: Yes
you: I tried canceling it and it said it was canceled
Amanda: Did you received and email confirmation for that?
you: No, and thats why I emailed you guys 2 days ago!
you: Oh, by the way... I once again didn't receive a cancel email
Amanda: The email is an automated email so it will reach your box within 24hrs

My blog is mainly porn site reviews. Theres a lot of customer interaction, its more a community than a blog now.
I just received an email from a very unsatisfied customer, who has been visiting my blog for at least a year now. In the email he sent the above, stating he has been ripped off by a site I was promoting. I cant exactly prove that hes telling the truth, but I know for a fact he is. Plus this sponsor is for sure shaving my signups.
What do I do from here? This kinda shit really fucks with my community. If it was the shaving alone, I could deal with that, but now theyre screwing my user base.

Twig · 02-27-2008, 07:33 AM

What can I do here?

dozey · 02-27-2008, 07:37 AM

You can't do anything, that's why you're here.

pornguy · 02-27-2008, 07:43 AM

Stop promoting them, and promote us. Click my sig

And we might be able to work out some higher payouts.

SABAI · 02-27-2008, 07:55 AM

just stop promoting them !!

on the other hand i know for a fact that many customers are real pricks when it comes to cancel their accounts in time.... we caught more than a dozen trying to ppersuade us they cancelled when in fact they never did.

we just look at the activity logs and see that they accessed the sites for two weeks after the date they pretended to have cancelled. also any sane person who do not receive confirmation of a cancellation within 12-24 hours after cancelling , is supposed to contact the site's support , not wait 3 weeks to see a rebill.

Doctor Dre · 02-27-2008, 07:58 AM

Just cut them off, and post there name here.

LadyMischief · 02-27-2008, 07:58 AM

Honestly, do what's best for the community.. sponsors come and go, your community is paying your bills.

Scott McD · 02-27-2008, 07:59 AM

Name & shame...

Jens Van Assterdam · 02-27-2008, 08:05 AM

Name them..

Phil · 02-27-2008, 08:22 AM

stop promoting if you're so sure.

LiveDose · 02-27-2008, 08:24 AM

Add this info to the review and move on...

amateurcanada · 02-27-2008, 08:35 AM

Quote:

Originally Posted by LiveDose

Add this info to the review and move on...

Amen lol.

B2BwithJoeD · 02-27-2008, 08:43 AM

Quote:

Originally Posted by Twig

What can I do here?

Actually, this is quite an interesting thread. A short time ago some friends of mine also started a little blog site they've been working on as a hobby. They were actually using information from industry resource sites and starting from scratch, so I monitored their progress having produced Klixxx Magazine until November and interested in how someone starting from scratch today could actually do.

I watched them monitor banners and links and learn to analyze their stats as they started joining affiliate programs and adding sponsors. What surprised me most was how many sponsors were not counting clicks, did not respond to support inquiries, and how they handled payment once the joins started.

Especially on a site where you are building a community, your sponsors should be chosen with care -- and perform some due diligence - it's hard enough to understand your traffic and choose the sponsors who best match your users' interests. There are so many choices now, as soon as you identify a sponsor who is not accurately recording your referrals, not responding to your support requests and user interaction, and not paying according to their TOS - move on immediately.

Twig · 02-27-2008, 11:30 AM

Quote:

Originally Posted by pornguy

Stop promoting them, and promote us. Click my sig

And we might be able to work out some higher payouts.

I will for sure NEVER promote you, simply for the fact that you plugged yourself in a thread like this. GFY.

Anyhow, The sponsor was SkinTraffic. Im obviously not going to promote them anymore, but this shit brings up trust issues between the users and myself, so I told the user I would repay him myself. Ive known the guy for years, and he gets ripped off by a company I promoted and told him was legit.

AaronM · 02-27-2008, 11:32 AM

Quote:

Originally Posted by LadyMischief

Honestly, do what's best for the community.. sponsors come and go, your community is paying your bills.

Great advice.

Twig · 02-27-2008, 11:35 AM

Quote:

Originally Posted by AaronM

Great advice.

I believe I am by repaying this guy for the month they charged.

sniperwolf · 02-27-2008, 12:23 PM

sometimes you have to shell out something to gain...

Twig · 02-27-2008, 12:32 PM

Quote:

Originally Posted by sniperwolf

sometimes you have to shell out something to gain...

I guess so.

Paco, of Large Cash. · 02-27-2008, 12:39 PM

uh, report the sponsor to the billing processor. Or, have the client perform a charge-back! If you ""know"" the sponsor shaves, fuck 'em in the ear!

but, you may first want to make sure the customer is not confusing the site with the processor. Most often think the sponsor maintains the sites they are cross selling. AND, since many are quick-to-the cock customers---they click every freaking link and box---they often opt for every promo on page. Many do not even know what they just did. Thus, when they cancel the account with the original site they tend to assume it is over and done with, or universal/global.

Twig · 02-27-2008, 07:47 PM

In case anyone didnt catch it, the sponsor was SkinTraffic.

Twig · 02-28-2008, 04:45 AM

In case anyone didnt see this

Twig · 02-28-2008, 11:25 AM

I think Ill bump this for the rest of my life. Just to make sure everyone sees what SkinTraffic does.

D Ghost · 02-28-2008, 12:25 PM

Hi everyone,

If you think we can run a successful program by not responding to customers then you are completely wrong. The fact of the matter is we have great support and usually never have any complaints or charge backs.

How do we avoid charge backs? By good customer support.

Now what seems to have happened here is the company we outsource our support to did not do their job with this particular customer. It can happen for a number of reasons. Bad staff, new customer service agents etc.

Please dont think for one second that we treat our members this way. Cause we dont. We have an entire site built around customer support: sobvsites.com And every member is mailed with links to this site along with a 800 number and email contact info.

I hope this clears this up. I'm taking this thread to our support agency now and will make sure this never happens again.

Dj

D Ghost · 02-28-2008, 12:29 PM

Quote:

Originally Posted by Twig

Amanda: And the charge has been billed on your account
you: I have proof that I have cancelled the account
Amanda: It is still active
Amanda: would you like me to cancel it now?
you: Yes
you: I tried canceling it and it said it was canceled
Amanda: Did you received and email confirmation for that?
you: No, and thats why I emailed you guys 2 days ago!
you: Oh, by the way... I once again didn't receive a cancel email
Amanda: The email is an automated email so it will reach your box within 24hrs

My blog is mainly porn site reviews. Theres a lot of customer interaction, its more a community than a blog now.
I just received an email from a very unsatisfied customer, who has been visiting my blog for at least a year now. In the email he sent the above, stating he has been ripped off by a site I was promoting. I cant exactly prove that hes telling the truth, but I know for a fact he is. Plus this sponsor is for sure shaving my signups.
What do I do from here? This kinda shit really fucks with my community. If it was the shaving alone, I could deal with that, but now theyre screwing my user base.

Just noticed this statement:

" I cant exactly prove that hes telling the truth, but I know for a fact he is. Plus this sponsor is for sure shaving my signups. "

You cant prove it because WE DO NOT shave. And anyone who thinks we do, you can promote some one else. We have paid our tens of millions over the years and the last thing we would ever do is shave. Contact NATS or whoever you like. We do not and can not shave.

Thanks,
DJ

SykkBoy · 02-28-2008, 12:37 PM

Quote:

Originally Posted by Twig

Amanda: And the charge has been billed on your account
you: I have proof that I have cancelled the account
Amanda: It is still active
Amanda: would you like me to cancel it now?
you: Yes
you: I tried canceling it and it said it was canceled
Amanda: Did you received and email confirmation for that?
you: No, and thats why I emailed you guys 2 days ago!
you: Oh, by the way... I once again didn't receive a cancel email
Amanda: The email is an automated email so it will reach your box within 24hrs

My blog is mainly porn site reviews. Theres a lot of customer interaction, its more a community than a blog now.
I just received an email from a very unsatisfied customer, who has been visiting my blog for at least a year now. In the email he sent the above, stating he has been ripped off by a site I was promoting. I cant exactly prove that hes telling the truth, but I know for a fact he is. Plus this sponsor is for sure shaving my signups.
What do I do from here? This kinda shit really fucks with my community. If it was the shaving alone, I could deal with that, but now theyre screwing my user base.

was the customer actually charged or was it a pre-authorization?
did they cancel in time?
are they sure they cancelled the right account?

The reason I ask this is because when I was handling customer service, I got a firsthand look at some of these issues. It's amazing how many people swear up and down they cancelled, when they hadn't.

I'm not saying the guy in this instance is lying, but he might be or he might be confused.

signupdamnit · 02-28-2008, 12:49 PM

Sounds like at most all you should do is stop promoting them and appologize to the customer as sincerely as possible. If it seems like a smart choice, maybe send them the money out of your own pocket (the customer will probably pay you triple in good publicity). More than likely it is just a misunderstanding though. Many people out their aren't very smart, nor computer literate.

For a sponsor they are crazy if they do not apologize and refund the money in all but the most extreme cases. If the customer charges back they can get fucked. Not to mention the effect of just one pissed off customer going to ripoffreport or other such sites. Then it may snowball from there and before you know it you have two people a week writing negative replies to the original complaint and it is turning up #2 for your site name in Google with the title "SITENAME is a SCAM!!".

AntDema · 02-28-2008, 12:53 PM

You guys are missing the point here.

THEY DO and WILL cancel or REFUND any member that requests it!!

Give me the member details, i can do it myself at their support site!

Twig · 02-28-2008, 02:02 PM

Quote:

Originally Posted by GiveMeGravy

You guys are missing the point here.

THEY DO and WILL cancel or REFUND any member that requests it!!

Give me the member details, i can do it myself at their support site!

Got an ICQ or email I can send it to?

AntDema · 02-28-2008, 02:23 PM

Quote:

Originally Posted by Twig

Got an ICQ or email I can send it to?

HI,

I actually tried contacting you via ICQ.

But email me here:

[email protected]

I'll make sure this gets taken care of for you.

Miguel T · 02-28-2008, 02:27 PM

Maybe its time to change your sponsor list ;)

02-27-2008, 06:59 AM	#1
Twig Confirmed User Join Date: Nov 2005 Location: ICQ - 703894 Posts: 1,949	Unsatisfied customers.... Amanda: And the charge has been billed on your account you: I have proof that I have cancelled the account Amanda: It is still active Amanda: would you like me to cancel it now? you: Yes you: I tried canceling it and it said it was canceled Amanda: Did you received and email confirmation for that? you: No, and thats why I emailed you guys 2 days ago! you: Oh, by the way... I once again didn't receive a cancel email Amanda: The email is an automated email so it will reach your box within 24hrs My blog is mainly porn site reviews. Theres a lot of customer interaction, its more a community than a blog now. I just received an email from a very unsatisfied customer, who has been visiting my blog for at least a year now. In the email he sent the above, stating he has been ripped off by a site I was promoting. I cant exactly prove that hes telling the truth, but I know for a fact he is. Plus this sponsor is for sure shaving my signups. What do I do from here? This kinda shit really fucks with my community. If it was the shaving alone, I could deal with that, but now theyre screwing my user base. __________________

02-27-2008, 07:43 AM	#4
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	Stop promoting them, and promote us. Click my sig And we might be able to work out some higher payouts. __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

02-27-2008, 07:55 AM	#5
SABAI Confirmed User Join Date: Jan 2001 Location: footmaniac.com Posts: 2,880	just stop promoting them !! on the other hand i know for a fact that many customers are real pricks when it comes to cancel their accounts in time.... we caught more than a dozen trying to ppersuade us they cancelled when in fact they never did. we just look at the activity logs and see that they accessed the sites for two weeks after the date they pretended to have cancelled. also any sane person who do not receive confirmation of a cancellation within 12-24 hours after cancelling , is supposed to contact the site's support , not wait 3 weeks to see a rebill. __________________

02-27-2008, 07:58 AM	#7
LadyMischief Orgasms N Such! Industry Role: Join Date: Sep 2002 Location: Oakville, Ontario Posts: 18,135	Honestly, do what's best for the community.. sponsors come and go, your community is paying your bills. __________________ ICQ 3522039 Content Manager - orgasm.com [email protected]

02-27-2008, 07:59 AM	#8
Scott McD Too lazy to set a custom title Join Date: Nov 2002 Location: Glasgow, Scotland Posts: 67,795	Name & shame... __________________ I Buy My High Quality Traffic Here, You Should Too!

02-27-2008, 07:33 AM	#2
Twig Confirmed User Join Date: Nov 2005 Location: ICQ - 703894 Posts: 1,949	What can I do here? __________________

02-27-2008, 07:37 AM	#3
dozey Confirmed User Join Date: Nov 2004 Location: Moonland Posts: 552	You can't do anything, that's why you're here.

02-27-2008, 08:05 AM	#9
Jens Van Assterdam The Dupre Pimp Join Date: Feb 2008 Location: Koh Samui Posts: 6,677	Name them.. __________________ Read TOS for signature rules

02-27-2008, 08:22 AM	#10
Phil Confirmed User Join Date: Jan 2004 Posts: 7,659	stop promoting if you're so sure. __________________ Ask Phil

02-27-2008, 08:24 AM	#11
LiveDose Show Yer Tits! Industry Role: Join Date: Feb 2002 Location: Somewhere Out there... Posts: 25,792	Add this info to the review and move on... __________________ Scammer Alert: acer19 acer [email protected] [email protected] Money stolen using PayPal

02-27-2008, 12:23 PM	#17
sniperwolf Too lazy to set a custom title Join Date: Mar 2005 Posts: 17,743	sometimes you have to shell out something to gain... __________________ ~Accepting design works~

02-27-2008, 12:39 PM	#19
Paco, of Large Cash. Confirmed User Join Date: Jun 2002 Location: --> . <-- Posts: 2,267	uh, report the sponsor to the billing processor. Or, have the client perform a charge-back! If you ""know"" the sponsor shaves, fuck 'em in the ear! but, you may first want to make sure the customer is not confusing the site with the processor. Most often think the sponsor maintains the sites they are cross selling. AND, since many are quick-to-the cock customers---they click every freaking link and box---they often opt for every promo on page. Many do not even know what they just did. Thus, when they cancel the account with the original site they tend to assume it is over and done with, or universal/global. Last edited by Paco, of Large Cash.; 02-27-2008 at 12:41 PM..

02-27-2008, 07:47 PM	#20
Twig Confirmed User Join Date: Nov 2005 Location: ICQ - 703894 Posts: 1,949	In case anyone didnt catch it, the sponsor was SkinTraffic. __________________

02-28-2008, 04:45 AM	#21
Twig Confirmed User Join Date: Nov 2005 Location: ICQ - 703894 Posts: 1,949	In case anyone didnt see this __________________

02-28-2008, 11:25 AM	#22
Twig Confirmed User Join Date: Nov 2005 Location: ICQ - 703894 Posts: 1,949	I think Ill bump this for the rest of my life. Just to make sure everyone sees what SkinTraffic does. __________________

02-28-2008, 12:25 PM	#23
D Ghost null Industry Role: Join Date: May 2006 Posts: 9,820	Hi everyone, If you think we can run a successful program by not responding to customers then you are completely wrong. The fact of the matter is we have great support and usually never have any complaints or charge backs. How do we avoid charge backs? By good customer support. Now what seems to have happened here is the company we outsource our support to did not do their job with this particular customer. It can happen for a number of reasons. Bad staff, new customer service agents etc. Please dont think for one second that we treat our members this way. Cause we dont. We have an entire site built around customer support: sobvsites.com And every member is mailed with links to this site along with a 800 number and email contact info. I hope this clears this up. I'm taking this thread to our support agency now and will make sure this never happens again. Dj

02-28-2008, 12:49 PM	#26
signupdamnit Confirmed User Industry Role: Join Date: Aug 2007 Posts: 6,697	Sounds like at most all you should do is stop promoting them and appologize to the customer as sincerely as possible. If it seems like a smart choice, maybe send them the money out of your own pocket (the customer will probably pay you triple in good publicity). More than likely it is just a misunderstanding though. Many people out their aren't very smart, nor computer literate. For a sponsor they are crazy if they do not apologize and refund the money in all but the most extreme cases. If the customer charges back they can get fucked. Not to mention the effect of just one pissed off customer going to ripoffreport or other such sites. Then it may snowball from there and before you know it you have two people a week writing negative replies to the original complaint and it is turning up #2 for your site name in Google with the title "SITENAME is a SCAM!!". __________________ You don't like my posts? Put me on ignore or fuck right off. I'll say what I want. Last edited by signupdamnit; 02-28-2008 at 12:51 PM..

02-28-2008, 12:53 PM	#27
AntDema Confirmed User Join Date: Nov 2007 Posts: 243	You guys are missing the point here. THEY DO and WILL cancel or REFUND any member that requests it!! Give me the member details, i can do it myself at their support site!

02-28-2008, 02:27 PM	#30
Miguel T ♦ Web Developer ♦ Industry Role: Join Date: May 2005 Location: Full-Stack Developer Posts: 12,472	Maybe its time to change your sponsor list ;) __________________ Full Stack Webdeveloper: HTML5/CSS3, jQuery, AJAX, ElevatedX, NATS, MechBunny, Wordpress