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Hi everyone,
If you think we can run a successful program by not responding to customers then you are completely wrong. The fact of the matter is we have great support and usually never have any complaints or charge backs.
How do we avoid charge backs? By good customer support.
Now what seems to have happened here is the company we outsource our support to did not do their job with this particular customer. It can happen for a number of reasons. Bad staff, new customer service agents etc.
Please dont think for one second that we treat our members this way. Cause we dont. We have an entire site built around customer support: sobvsites.com And every member is mailed with links to this site along with a 800 number and email contact info.
I hope this clears this up. I'm taking this thread to our support agency now and will make sure this never happens again.
Dj
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