Quote:
Originally Posted by Twig
Amanda: And the charge has been billed on your account
you: I have proof that I have cancelled the account
Amanda: It is still active
Amanda: would you like me to cancel it now?
you: Yes
you: I tried canceling it and it said it was canceled
Amanda: Did you received and email confirmation for that?
you: No, and thats why I emailed you guys 2 days ago!
you: Oh, by the way... I once again didn't receive a cancel email
Amanda: The email is an automated email so it will reach your box within 24hrs
My blog is mainly porn site reviews. Theres a lot of customer interaction, its more a community than a blog now.
I just received an email from a very unsatisfied customer, who has been visiting my blog for at least a year now. In the email he sent the above, stating he has been ripped off by a site I was promoting. I cant exactly prove that hes telling the truth, but I know for a fact he is. Plus this sponsor is for sure shaving my signups.
What do I do from here? This kinda shit really fucks with my community. If it was the shaving alone, I could deal with that, but now theyre screwing my user base.
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was the customer actually charged or was it a pre-authorization?
did they cancel in time?
are they sure they cancelled the right account?
The reason I ask this is because when I was handling customer service, I got a firsthand look at some of these issues. It's amazing how many people swear up and down they cancelled, when they hadn't.
I'm not saying the guy in this instance is lying, but he might be or he might be confused.