Originally Posted by Twig

Amanda: And the charge has been billed on your account
you: I have proof that I have cancelled the account
Amanda: It is still active
Amanda: would you like me to cancel it now?
you: Yes
you: I tried canceling it and it said it was canceled
Amanda: Did you received and email confirmation for that?
you: No, and thats why I emailed you guys 2 days ago!
you: Oh, by the way... I once again didn't receive a cancel email
Amanda: The email is an automated email so it will reach your box within 24hrs

My blog is mainly porn site reviews. Theres a lot of customer interaction, its more a community than a blog now.
I just received an email from a very unsatisfied customer, who has been visiting my blog for at least a year now. In the email he sent the above, stating he has been ripped off by a site I was promoting. I cant exactly prove that hes telling the truth, but I know for a fact he is. Plus this sponsor is for sure shaving my signups.
What do I do from here? This kinda shit really fucks with my community. If it was the shaving alone, I could deal with that, but now theyre screwing my user base.