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Old 08-27-2007, 05:30 AM   #1
Sarah_Jayne
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Something that continues to annoy me about many mainstream sites

Is when there is an email contact on the page and they never reply to emails. For example, if you have a webpage for a restaurant and you say 'email us to place a reservation' but you never check that email address (or at least reply) then you suck.

Has happened three times at least this week where I have been to a site for a fairly major restaurant or off-line store where they make a big deal of 'email us with questions or to make a reservation, etc and never hear back. I bet most of these places would fire staff that didn't answer the phone when a customer called..same thing in my view

/rant ..lol
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Old 08-27-2007, 05:32 AM   #2
Kinky John
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i've had similar experiences . . ordered food online that never arrived
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Old 08-27-2007, 05:33 AM   #3
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If its something important as reservation, I'd prefer to call.
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Old 08-27-2007, 06:40 AM   #4
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Quote:
Originally Posted by Vick! View Post
If its something important as reservation, I'd prefer to call.
I prefer to call as well, but only because what Sarah mentioned has happened so many times! lol
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Old 08-27-2007, 06:43 AM   #5
swoop
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my biggest complaint is trying to unregister from a email list "from a major wireless carrier"
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Old 08-27-2007, 06:52 AM   #6
LiveDose
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You'll probably get a response in about 6 weeks.
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Old 08-27-2007, 06:57 AM   #7
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Most of my experiences were bad related to this subject. Only few responses from costumer care services.

Peter
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Old 08-27-2007, 07:04 AM   #8
Sarah_Jayne
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Yeah, I normally would call or use one of the bigger reservation service websites but since they made such a big deal on the website about emailing for reservations and I had a few days space I gave it a try..never got a reply and the reservation was suppose to be for last Friday. So, I went somewhere else that wanted my buisness.
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Old 08-27-2007, 07:18 AM   #9
CheneyRumsfeld
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call them on the phone and ask why you never got a reply to your email.
and while you are at it, ask them what sort of spam are you going to get in the email addy you provided!
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Old 08-27-2007, 08:21 AM   #10
Sarah_Jayne
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Yeah, I called but the person that picked up wasn't great with the English skills and didn't have a clue what I was talking about.
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Old 08-27-2007, 08:47 AM   #11
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Yeah that is pretty annoying!
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Old 08-27-2007, 08:49 AM   #12
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i've learned my lesson the hard way in the past. now i call, and i make sure to get the name of the person that i spoke to..
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Old 08-27-2007, 08:53 AM   #13
CheneyRumsfeld
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Originally Posted by Sarah_MaxCash View Post
Yeah, I called but the person that picked up wasn't great with the English skills and didn't have a clue what I was talking about.
good thing you didn't eat there, dog is big with those types. horse too. and rat. and other "things"
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