Now THIS is what you call PROMPT customer service...hahahaha - GoFuckYourself.com

Jace · 06-26-2007, 07:01 PM

ok, this is fun...

I was trying to pay off a balance that I had with a monthly leased product, but couldn't get in touch with anyone at the company to do so, so I eventually gave up..

Quote:

Originally Posted by jace, first email, 08/15/06

I have been trying to contact you all for a few weeks now via email, and every time it gets bounced back

I hope this makes it to you

I have an outstanding balance that has needed to be paid on tabithastoybox.com for a month now and can't seem to get through to you all

Please let me know where I can put a credit card on file or pay online.

Jace

Quote:

Originally Posted by jace, second email, 10/11/06

I am not quite sure what to do

I have tried contacting you all from every email address you all have listed, and most get bounced back

I would like to pay you all for my outstanding balance, and I have been trying to pay you all for at least 2 months now

Please advise what I need to do to pay by credit card, preferably online through a secure server

Thanks

Jace

they then send me a "latest updates" email, so I reply to it

Quote:

Originally Posted by jace, 11/08/06

I am still waiting for an email so that I can pay you all, it has been a few months now

Jace

at this point I just said fuck it, the product stopped working cause it wasn't paid and no one would reply to me

so, today, I get this

Quote:

Originally Posted by them, today, trying to sell me something else

Hi Jace,

We can give you XXXXX pricing at XXXXX a month with XXXXX and XXXX XXXXX. or We can give you XXXXX pricing at XXXXX a month with XXXXX and XXXXXX

Please let me know if any of these pricing works for you. Also, please make sure to send a credit card info for our files.

Thank you,
XXXXXXXXXXXXX
Accounting Department

the funniest part about this last email was that is was actually a reply from the last email I sent on 11/08/06....so, this was LITERALLY sitting in someones inbox for 7 months before they hit the "reply" button, hahahahaha

I see these people post on boards too, so it isn't like they weren't there

V_RocKs · 06-26-2007, 07:11 PM

Veh-E Nice!

Matt Collins · 06-26-2007, 07:20 PM

That is incredible!

Maybe I should go through my email and make sure I'm not guilty of this same kind of neglect!!

Good luck Jace!!

Matt

Jace · 06-26-2007, 07:26 PM

Quote:

Originally Posted by Matt Collins

That is incredible!

Maybe I should go through my email and make sure I'm not guilty of this same kind of neglect!!

Good luck Jace!!

Matt

haha, I just thought it was funny is all....7 month wait!

OzMan · 06-26-2007, 07:56 PM

Yours is an extreme example but it brings up a pet peeve of many people including me...

It really is amazing how long it takes some programs to return emails. This often seems to be independent of how much traffic you send and the size of the sponsor.

I think 24 hours is reasonable even for an auto responder or a quick "ok lemme look into this" simple confirmation that your email did make it thru' and that someone is working on it.

Some sponsors say contact us again if you don't hear back within a WEEK. How did that become the standard response time?

but often times even take more than that if they ever respond and if they do answer eventually you have usually even forgotten why you wanted to know or figured out an answer or used an alternative sponsor etc in the meantime.

But many of the same people are instantly available 24/7 on ICQ

which is great but as we all know icq can be flaky and some stuff is more detailed than a quick message so it's not a replacement for email.

If you can't get some kind of answer, even a quick one in 24 hours, the rep has too many accounts or something else needs to be fixed.

oh of course the other classic is when you ask the person five questions in the email and they answer one and leave it up to you to follow up about the other four.

BigBen · 06-26-2007, 09:02 PM

Heh, I inquired into a service awhile back when it was being promoted on the boards. Sent an email and finally got a reply about 13 months later. At least they offered me a 50% discount.

Axzar · 06-26-2007, 11:30 PM

They should have preceded their email with, "I am sorry, but your mail somehow got caught in our spam filter." Therefore placing the blame on you!

Jace · 06-26-2007, 11:32 PM

Quote:

Originally Posted by Axzar

They should have preceded their email with, "I am sorry, but your mail somehow got caught in our spam filter." Therefore placing the blame on you!

haha, then they would have ended up in this thread

http://www.gofuckyourself.com/showthread.php?t=743400

D · 06-26-2007, 11:35 PM

That's kinda funny.

And I feel bad if it goes as long as 72 hours before I hit a someone with a reply.

Profits of Doom · 06-26-2007, 11:52 PM

Why did I immediately assume that it was Epass you were referencing when I opened this thread?

cranki · 06-27-2007, 12:03 AM

Quote:

Originally Posted by Jace

haha, then they would have ended up in this thread

http://www.gofuckyourself.com/showthread.php?t=743400

haha, you're all covered I guess

what company was it?

Jace · 06-27-2007, 12:11 AM

i won't say out of respect for the company, but it is not epassporte

06-26-2007, 07:20 PM	#3
Matt Collins Confirmed User Join Date: May 2005 Posts: 1,060	That is incredible! Maybe I should go through my email and make sure I'm not guilty of this same kind of neglect!! Good luck Jace!! Matt __________________ Check out Globally Translated!-Translate your sites and join the global economy! MattLaw -The law firm for webmasters and site owners! ICQ: 254-829-586 Who is this Matt guy? Check out the Ambush Interview

06-26-2007, 07:56 PM	#5
OzMan Confirmed User Join Date: Sep 2003 Location: Los Begas Posts: 9,162	Yours is an extreme example but it brings up a pet peeve of many people including me... It really is amazing how long it takes some programs to return emails. This often seems to be independent of how much traffic you send and the size of the sponsor. I think 24 hours is reasonable even for an auto responder or a quick "ok lemme look into this" simple confirmation that your email did make it thru' and that someone is working on it. Some sponsors say contact us again if you don't hear back within a WEEK. How did that become the standard response time? but often times even take more than that if they ever respond and if they do answer eventually you have usually even forgotten why you wanted to know or figured out an answer or used an alternative sponsor etc in the meantime. But many of the same people are instantly available 24/7 on ICQ which is great but as we all know icq can be flaky and some stuff is more detailed than a quick message so it's not a replacement for email. If you can't get some kind of answer, even a quick one in 24 hours, the rep has too many accounts or something else needs to be fixed. oh of course the other classic is when you ask the person five questions in the email and they answer one and leave it up to you to follow up about the other four. __________________

06-26-2007, 11:35 PM	#9
D Confirmed User Join Date: Jan 2006 Location: The Valley Posts: 7,412	That's kinda funny. And I feel bad if it goes as long as 72 hours before I hit a someone with a reply. __________________ -D. ICQ: 202-96-31

06-26-2007, 11:52 PM	#10
Profits of Doom Monster Rain Industry Role: Join Date: Feb 2004 Location: Mongo Posts: 4,978	Why did I immediately assume that it was Epass you were referencing when I opened this thread? __________________ “My Free Cams Affiliate Program by CrakRevenue”

06-26-2007, 07:11 PM	#2
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,409	Veh-E Nice!

06-26-2007, 09:02 PM	#6
BigBen Confirmed User Join Date: Nov 2004 Location: scv Posts: 2,299	Heh, I inquired into a service awhile back when it was being promoted on the boards. Sent an email and finally got a reply about 13 months later. At least they offered me a 50% discount.

06-26-2007, 11:30 PM	#7
Axzar Random Jackass Industry Role: Join Date: Feb 2003 Posts: 1,837	They should have preceded their email with, "I am sorry, but your mail somehow got caught in our spam filter." Therefore placing the blame on you!

06-27-2007, 12:11 AM	#12
Jace FBOP Class Of 2013 Industry Role: Join Date: Jan 2004 Location: bumfuck, ky Posts: 35,562	i won't say out of respect for the company, but it is not epassporte