Now THIS is what you call PROMPT customer service...hahahaha
 

ok, this is fun...

I was trying to pay off a balance that I had with a monthly leased product, but couldn't get in touch with anyone at the company to do so, so I eventually gave up..

they then send me a "latest updates" email, so I reply to it

at this point I just said fuck it, the product stopped working cause it wasn't paid and no one would reply to me

so, today, I get this

the funniest part about this last email was that is was actually a reply from the last email I sent on 11/08/06....so, this was LITERALLY sitting in someones inbox for 7 months before they hit the "reply" button, hahahahaha

I see these people post on boards too, so it isn't like they weren't there

Veh-E Nice!

That is incredible!

Maybe I should go through my email and make sure I'm not guilty of this same kind of neglect!!

Good luck Jace!!

Matt

haha, I just thought it was funny is all....7 month wait! :1orglaugh:1orglaugh:1orglaugh:1orglaugh

Yours is an extreme example but it brings up a pet peeve of many people including me...

It really is amazing how long it takes some programs to return emails. This often seems to be independent of how much traffic you send and the size of the sponsor.

I think 24 hours is reasonable even for an auto responder or a quick "ok lemme look into this" simple confirmation that your email did make it thru' and that someone is working on it.

Some sponsors say contact us again if you don't hear back within a WEEK. How did that become the standard response time? :error

but often times even take more than that if they ever respond and if they do answer eventually you have usually even forgotten why you wanted to know or figured out an answer or used an alternative sponsor etc in the meantime.

But many of the same people are instantly available 24/7 on ICQ :error

which is great but as we all know icq can be flaky and some stuff is more detailed than a quick message so it's not a replacement for email.

If you can't get some kind of answer, even a quick one in 24 hours, the rep has too many accounts or something else needs to be fixed. :Oh crap

oh of course the other classic is when you ask the person five questions in the email and they answer one and leave it up to you to follow up about the other four. :1orglaugh

Heh, I inquired into a service awhile back when it was being promoted on the boards. Sent an email and finally got a reply about 13 months later. At least they offered me a 50% discount. :1orglaugh

They should have preceded their email with, "I am sorry, but your mail somehow got caught in our spam filter." Therefore placing the blame on you!

haha, then they would have ended up in this thread :)

http://www.gofuckyourself.com/showthread.php?t=743400

That's kinda funny.

And I feel bad if it goes as long as 72 hours before I hit a someone with a reply.

Why did I immediately assume that it was Epass you were referencing when I opened this thread?

haha, you're all covered I guess :1orglaugh:thumbsup

what company was it?

i won't say out of respect for the company, but it is not epassporte