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Old 06-26-2007, 07:01 PM  
Jace
FBOP Class Of 2013
 
Industry Role:
Join Date: Jan 2004
Location: bumfuck, ky
Posts: 35,562
Now THIS is what you call PROMPT customer service...hahahaha

ok, this is fun...

I was trying to pay off a balance that I had with a monthly leased product, but couldn't get in touch with anyone at the company to do so, so I eventually gave up..

Quote:
Originally Posted by jace, first email, 08/15/06
I have been trying to contact you all for a few weeks now via email, and every time it gets bounced back

I hope this makes it to you

I have an outstanding balance that has needed to be paid on tabithastoybox.com for a month now and can't seem to get through to you all

Please let me know where I can put a credit card on file or pay online.

Jace
Quote:
Originally Posted by jace, second email, 10/11/06
I am not quite sure what to do

I have tried contacting you all from every email address you all have listed, and most get bounced back

I would like to pay you all for my outstanding balance, and I have been trying to pay you all for at least 2 months now

Please advise what I need to do to pay by credit card, preferably online through a secure server

Thanks

Jace
they then send me a "latest updates" email, so I reply to it

Quote:
Originally Posted by jace, 11/08/06
I am still waiting for an email so that I can pay you all, it has been a few months now

Jace
at this point I just said fuck it, the product stopped working cause it wasn't paid and no one would reply to me

so, today, I get this

Quote:
Originally Posted by them, today, trying to sell me something else
Hi Jace,

We can give you XXXXX pricing at XXXXX a month with XXXXX and XXXX XXXXX. or We can give you XXXXX pricing at XXXXX a month with XXXXX and XXXXXX

Please let me know if any of these pricing works for you. Also, please make sure to send a credit card info for our files.

Thank you,
XXXXXXXXXXXXX
Accounting Department
the funniest part about this last email was that is was actually a reply from the last email I sent on 11/08/06....so, this was LITERALLY sitting in someones inbox for 7 months before they hit the "reply" button, hahahahaha

I see these people post on boards too, so it isn't like they weren't there
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