The Planet HOsting Sucks Monkey Balls!!!! - GoFuckYourself.com

GooSearch · 06-12-2007, 06:47 PM

just have to say that ThePLanet Hosting has been no help these guys give shit support and when something goes they tell us to get a third part admin.. they won't block ips and then when we ask for help they send shit.. customer support people help your clients.. we are moving servers in the am.. just thought i would share the wonderfull experience i have with ThePlanet Cock Suckers

Dear ,

The load on the server is one thing. The fact that you are being attacked almost non-stop is another. Your server is down again, but not after I saw this. This is a partial list of IPs with over 10,000 failed login attempts:

12637 66.90.***.**
12864 208.66.**.**
16849 66.98.***.**
23747 67.18.***.***

For a full list do: # cat /var/log/secure* | grep Fa | cut -d: -f7 | cut -d' ' -f1 | sort | uniq -c | sort -n

I would say you are being DDoS'd as well. Please login and do:
# netstat -np | awk '{print $5}' | cut -d: -f1 | sort | uniq -c | awk '{if ($1> 2){print $0}}'

50 123.3.**.**
98 62.162.***.***
34 24.19.***.***
47 82.171.**.***
29 84.126.**.**

I don't know if any of these are server that belong to you but if they aren't I'm wondering why they would have so many Apache connections.

You are using 998MB of you 1G of RAM - If I stop Apache and MySQL the load drops from 30+ to under 1. I have restarted these services. Just because the server is slow to respond doesn't mean its down. You need to do some optimization and configure some security measures or the current situation will continue.

Thank You,
The DumbFuck Planet

directfiesta · 06-12-2007, 06:56 PM

Quote:

10,000 failed login attempts

That is standard on most servers, every day ....

I presume the logins would be for the ssh port .... They could have changed it from 22 to 4125 ( as an example ) ...

But if you are under regular attack, maybe a hardware protection would be worth considering.

Good luck meanwhile.

GooSearch · 06-12-2007, 06:57 PM

they could have but didn't live support is balking and ticketsupport says do it myself.. FUCK YOU PLANET...

dready · 06-12-2007, 06:59 PM

If you call that bad support on an unmanaged server, I suggest you find managed hosting fast.

I found The Planet would always go out of their way to help me out.

GooSearch · 06-12-2007, 07:03 PM

Quote:

Originally Posted by dready

If you call that bad support on an unmanaged server, I suggest you find managed hosting fast.

I found The Planet would always go out of their way to help me out.

we've been paying extra for support, and now we're not getting what we are paying for .. when we first moved to their servers they where helpfull and always answered questions.. last 3-4 months support has gone to shit.. maybe they don't like me anymore

stfuvt · 06-12-2007, 07:08 PM

get on webair

Moraxian · 06-12-2007, 07:11 PM

I've never hosted with The Planet, and I won't. A couple of times someone had compromised one of *their* servers and began a DDoS attack from their server at my server (which at the time was hosted by EV1.net, another group of folks I hope to never do business with again...). When I contacted The Planet and tried to get to the abuse team, they asked me what my user ID was. When I told them I didn't have one and that someone was using one of their servers to attack my server, they transfered me to their sales department...

Anyway, I use ATCI now (see my sig for details) and they have been nothing short of amazing. They're prices are competitive, and their service is second to none. They even helped me move something to another hosting company when one of the websites I was hosting needed something that ATCI could not provide. Really great service!

fluffygrrl · 06-12-2007, 08:18 PM

Quote:

Originally Posted by them

>> ServerBeach Receipt
>> ===========================
>> This invoice is for your account at ServerBeach.com. If you have any
>> questions about this bill please send an email to
>> [email protected].

Quote:

Originally Posted by me, 1

> This account has been cancelled. Please review your records.

Quote:

Originally Posted by me, 2, a week later

I see that you have ignored my previous email and fraudulently charged my
credit card.

You are advised as follows :

1. The service you are invoicing has been cancelled April 26, and your
staff has confirmed it's cancellation at that time.
2. You were responsible for removing my financial and personally
identifiable information from your database.

You have 24 hours to :

1. Issue refunds for charges you have fraudulently made after April 26.
2. Remove my financial and personally identifiable information from any
and all databases you maintain, either directly or through any third
parties.
3. Provide sufficient proof as to your compliance with 1) and 2) above.

Should you fail to comply within 24 hours, I will file a complaint with
the credit card company regarding your dishonest business practices as
well as notify the FTC as to your illegal manipulation of customer data.

Notwithstanding the foregoing, I reserve all rights, including, but not
limited to, the right to institute proceedings against your company in the
United States.

Quote:

Originally Posted by them

We apologize for this error. Your account has been canceled and your
refunds have been processed.

Regards,
ServerBeach Billing Department
A Peer 1 Company

It's only been a couple of days after the weekend, but I swear to God, if my money's not back in the account this week I'm sending them back to whatever planet they're from.

dubsix · 06-12-2007, 08:56 PM

if you want out fast and need soemthing up now... see sig

fluffygrrl · 06-12-2007, 09:15 PM

Im fine thanks, I always keep back-ups and back-ups for those. Just, drama always needs piling

Zuzana Designs · 06-12-2007, 09:19 PM

go webair

they rock !!!!

Masterchief · 06-12-2007, 09:25 PM

Quote:

Originally Posted by GooSearch

we've been paying extra for support, and now we're not getting what we are paying for .. when we first moved to their servers they where helpfull and always answered questions.. last 3-4 months support has gone to shit.. maybe they don't like me anymore

just because you paid for a little bit of extra support doesn't make them a managed hosting company.

VexXxed · 06-12-2007, 09:27 PM

Why not just get them to put you behind one of their firewalls?

With unmanaged hosting & no firewall protecting you... you are pretty much SOL when you get DDOS'd.

fluffygrrl · 06-12-2007, 09:39 PM

Most types of DoS packets can (and should be) filtered at the exchange point, really. Even if it's unmanaged, that doesn't mean you just plug the box directly into the Internets. That's not unmanaged, that's unsane.

potter · 06-12-2007, 11:33 PM

So you have an unmanaged server which isn't being managed? Yeah, that can be trouble.

chaze · 06-12-2007, 11:47 PM

Go managed! www.dwhs.com

dougeetx · 06-13-2007, 12:41 AM

Go ahead and do this combination! Go to Server BEach (check sig) and then get Easy SErver Management to manage your servers. Great combo!

HunkyLuke · 06-13-2007, 02:41 AM

managed is the way to go, your server gets configured for high traffic and is monitored for strange behavior like that...if anything strange is detected we automatically check the server and fix things proactively: http://chilihost.com/hot.php

fatpat · 06-13-2007, 06:43 AM

been w/ the planet for years and never had problems...but i think managed is way to go for you

06-12-2007, 06:47 PM	#1
GooSearch Confirmed User Join Date: Oct 2006 Location: FLA Posts: 2,538	The Planet HOsting Sucks Monkey Balls!!!! just have to say that ThePLanet Hosting has been no help these guys give shit support and when something goes they tell us to get a third part admin.. they won't block ips and then when we ask for help they send shit.. customer support people help your clients.. we are moving servers in the am.. just thought i would share the wonderfull experience i have with ThePlanet Cock Suckers Dear , The load on the server is one thing. The fact that you are being attacked almost non-stop is another. Your server is down again, but not after I saw this. This is a partial list of IPs with over 10,000 failed login attempts: 12637 66.90.*. 12864 208.66.. 16849 66.98.*. 23747 67.18.*.* For a full list do: # cat /var/log/secure* \| grep Fa \| cut -d: -f7 \| cut -d' ' -f1 \| sort \| uniq -c \| sort -n I would say you are being DDoS'd as well. Please login and do: # netstat -np \| awk '{print $5}' \| cut -d: -f1 \| sort \| uniq -c \| awk '{if ($1> 2){print $0}}' 50 123.3.. 98 62.162.*.* 34 24.19.*.* 47 82.171..* 29 84.126.. I don't know if any of these are server that belong to you but if they aren't I'm wondering why they would have so many Apache connections. You are using 998MB of you 1G of RAM - If I stop Apache and MySQL the load drops from 30+ to under 1. I have restarted these services. Just because the server is slow to respond doesn't mean its down. You need to do some optimization and configure some security measures or the current situation will continue. Thank You, The DumbFuck Planet __________________ GooSearch Real Text Ads Without The Drama Coming Back Bigger and Better Then Ever

06-12-2007, 06:57 PM	#3
GooSearch Confirmed User Join Date: Oct 2006 Location: FLA Posts: 2,538	they could have but didn't live support is balking and ticketsupport says do it myself.. FUCK YOU PLANET... __________________ GooSearch Real Text Ads Without The Drama Coming Back Bigger and Better Then Ever

06-12-2007, 06:59 PM	#4
dready Confirmed User Industry Role: Join Date: Oct 2002 Location: Toronto, ON Posts: 5,247	If you call that bad support on an unmanaged server, I suggest you find managed hosting fast. I found The Planet would always go out of their way to help me out. __________________ ICQ: 91139591

06-12-2007, 07:08 PM	#6
stfuvt Confirmed User Industry Role: Join Date: Aug 2001 Location: my website Posts: 856	get on webair __________________ my ICQ 129-839-858 I am selling these sites cheap!!! CELEBRITY SITES THAT CONVERT AND RETAIN!!!

06-12-2007, 07:11 PM	#7
Moraxian Confirmed User Join Date: Jan 2004 Location: Germantown, MD Posts: 618	I've never hosted with The Planet, and I won't. A couple of times someone had compromised one of their servers and began a DDoS attack from their server at my server (which at the time was hosted by EV1.net, another group of folks I hope to never do business with again...). When I contacted The Planet and tried to get to the abuse team, they asked me what my user ID was. When I told them I didn't have one and that someone was using one of their servers to attack my server, they transfered me to their sales department... Anyway, I use ATCI now (see my sig for details) and they have been nothing short of amazing. They're prices are competitive, and their service is second to none. They even helped me move something to another hosting company when one of the websites I was hosting needed something that ATCI could not provide. Really great service! __________________ Moraxian's Game Room - Bound and Gagged Damsels-in-Distress Want to trade links with Moraxian's Game Room and our Satellite Sites? Need Hosting? ATCI Hosting - High Powered Hosting at an Affordable Price

06-12-2007, 08:56 PM	#9
dubsix Confirmed User Industry Role: Join Date: Dec 2004 Posts: 363	if you want out fast and need soemthing up now... see sig

06-12-2007, 09:15 PM	#10
fluffygrrl So Fucking Banned Join Date: May 2006 Posts: 2,187	Im fine thanks, I always keep back-ups and back-ups for those. Just, drama always needs piling

06-12-2007, 09:19 PM	#11
Zuzana Designs All Your Design Needs Industry Role: Join Date: Feb 2005 Location: [email protected] Posts: 20,851	go webair they rock !!!! __________________ Website Design - Consulting - Development sarah [at] zuzanadesigns.com - See Our Work

06-12-2007, 09:27 PM	#13
VexXxed Confirmed User Join Date: Sep 2006 Location: What Bitch? Posts: 544	Why not just get them to put you behind one of their firewalls? With unmanaged hosting & no firewall protecting you... you are pretty much SOL when you get DDOS'd. __________________

06-12-2007, 09:39 PM	#14
fluffygrrl So Fucking Banned Join Date: May 2006 Posts: 2,187	Most types of DoS packets can (and should be) filtered at the exchange point, really. Even if it's unmanaged, that doesn't mean you just plug the box directly into the Internets. That's not unmanaged, that's unsane.

06-12-2007, 11:33 PM	#15
potter Confirmed User Industry Role: Join Date: Dec 2004 Location: Denver Posts: 6,559	So you have an unmanaged server which isn't being managed? Yeah, that can be trouble. __________________

06-12-2007, 11:47 PM	#16
chaze Confirmed User Industry Role: Join Date: Aug 2002 Posts: 9,752	Go managed! www.dwhs.com

06-13-2007, 12:41 AM	#17
dougeetx Confirmed User Join Date: Apr 2002 Location: Dallas, TX Posts: 6,163	Go ahead and do this combination! Go to Server BEach (check sig) and then get Easy SErver Management to manage your servers. Great combo! __________________ Coming Soon! A NEW revolution in black adult social networking!

06-13-2007, 02:41 AM	#18
HunkyLuke Virgin by request ;) Industry Role: Join Date: Feb 2002 Posts: 1,924	managed is the way to go, your server gets configured for high traffic and is monitored for strange behavior like that...if anything strange is detected we automatically check the server and fix things proactively: http://chilihost.com/hot.php

06-13-2007, 06:43 AM	#19
fatpat Registered User Join Date: Jun 2007 Location: TX Posts: 24	been w/ the planet for years and never had problems...but i think managed is way to go for you __________________ [ email: [email protected] ] I run shit!