Phone systems do NOT hang up on people... - GoFuckYourself.com

Voodoo · 05-04-2007, 05:18 PM

People hang up on people!

You need to get something done with a Customer Service department. You dial their convenient Toll Free #, and decode their prompt system to navigate to the exact place you need to be to get the most accurate information (about 3 minutes after pressing 200 different buttons), then you get put into a queue (at the back of the line) for the next 15 minutes, listening to the worst music on the planet, frequently getting interrupted by the annoying automated phone chic, so you couldn't even take a nap if you wanted to while you listen to the crappy music... "Thank you for continuing to hold. Our lines are still busy and we are making every effort to answer your call. Please stay on the line and your call will be directed to the next available specialist."... Wait wait wait... BAM! *Hang up on their end. 20 minutes of waiting... GONE! Call back, this time pressing the buttons furiously... this time it's 18 minutes to wait, and you're LIVID!, because you're at the back of the line again!

This has happened three times this week with different companies! WTF is wrong with CS departments??? When I used to work in call centers, there were a few reps that I had to counsel for hanging up on customers, to increase their stats / call times. But this was probably about once every 6 months. Three times this week! What is going on with companies these days?

If they stop hiring these fuck bags... Maybe things would change!

Discuss.

BJ · 05-04-2007, 05:21 PM

http://gethuman.com/us/

The Adult Broker · 05-04-2007, 05:55 PM

I feel your pain. I was just talking about this recently with someone.

In the last few weeks, I have encountered so many people, that is if I got through the phone system. and when I did, it was worse talking to a real person because they consciously DON'T CARE.

They acted like they are doing you a favor.

Just in the last few weeks, we have come up against the rudest customer service people with:

Bank of America
Comcast Cable
Medical Insurance Company
American Express
American Express again
B of A Visa
Doctors office
Car Dealership
Car Mechanic
Car Parts
American Airlines
America West Airlines
US Airways
AA Advantage Department
Mortgage companies
Home insurance company

and on top of it, it's not just one divison, you get transferred to like 5 and nobody says its their department. ugh

I am not kidding. me and my assistant starting making a list of 'customer service from hell' of companies we have had to contend with in the last few weeks. These are just some of them.

It has become the biggest time waster. You can spend half your day going in circles with this stuff.

My time is worth more money, so I actually hired soemone to do the stuff above for me and I pay them to do it. It's cheaper than my doing it and losing business time as well as its cheaper than bailing me out of jail later because I will eventually snap on one of these morons.

I always ask for a supervisor if I don't get any service with a minute on a call with a yahoo. and I tell my asst to do the same. she will go the first like 3 rounds with them, saying she's called many times, this is what so and so said, oh, you don't know so and so and you want me to start again for the 5th time? hmmmmm.

so we go to the next level.

And some of these assholes actually got nice when I threatened to take all my bank accounts somewhere else after 12 years.

I threatened to leave American Express after 15 years, and I made sure all these operators knew it was because of them.

That straightened them out a bit and one or two actually realized they could maybe get in trouble.

It's just that customer service use to endear you to a brand/a company. They actually cared about their customers. Now you feel like they are doing you a favor if you manage to get to speak with a live person.

Anyway, this is my bitch, I see I am not the only person who has noticed how bad things have become

05-04-2007, 05:18 PM	#1
Voodoo ♥ ♦ ♣ ♠ Industry Role: Join Date: Sep 2002 Posts: 10,592	Phone systems do NOT hang up on people... People hang up on people! You need to get something done with a Customer Service department. You dial their convenient Toll Free #, and decode their prompt system to navigate to the exact place you need to be to get the most accurate information (about 3 minutes after pressing 200 different buttons), then you get put into a queue (at the back of the line) for the next 15 minutes, listening to the worst music on the planet, frequently getting interrupted by the annoying automated phone chic, so you couldn't even take a nap if you wanted to while you listen to the crappy music... "Thank you for continuing to hold. Our lines are still busy and we are making every effort to answer your call. Please stay on the line and your call will be directed to the next available specialist."... Wait wait wait... BAM! *Hang up on their end. 20 minutes of waiting... GONE! Call back, this time pressing the buttons furiously... this time it's 18 minutes to wait, and you're LIVID!, because you're at the back of the line again! This has happened three times this week with different companies! WTF is wrong with CS departments??? When I used to work in call centers, there were a few reps that I had to counsel for hanging up on customers, to increase their stats / call times. But this was probably about once every 6 months. Three times this week! What is going on with companies these days? If they stop hiring these fuck bags... Maybe things would change! Discuss. __________________ "I'm selflessly supporting the common good, but only coincidentally looking out for No.1."

05-04-2007, 05:55 PM	#3
The Adult Broker Confirmed User Join Date: Dec 2004 Location: The World Posts: 5,265	I feel your pain. I was just talking about this recently with someone. In the last few weeks, I have encountered so many people, that is if I got through the phone system. and when I did, it was worse talking to a real person because they consciously DON'T CARE. They acted like they are doing you a favor. Just in the last few weeks, we have come up against the rudest customer service people with: Bank of America Comcast Cable Medical Insurance Company American Express American Express again B of A Visa Doctors office Car Dealership Car Mechanic Car Parts American Airlines America West Airlines US Airways AA Advantage Department Mortgage companies Home insurance company and on top of it, it's not just one divison, you get transferred to like 5 and nobody says its their department. ugh I am not kidding. me and my assistant starting making a list of 'customer service from hell' of companies we have had to contend with in the last few weeks. These are just some of them. It has become the biggest time waster. You can spend half your day going in circles with this stuff. My time is worth more money, so I actually hired soemone to do the stuff above for me and I pay them to do it. It's cheaper than my doing it and losing business time as well as its cheaper than bailing me out of jail later because I will eventually snap on one of these morons. I always ask for a supervisor if I don't get any service with a minute on a call with a yahoo. and I tell my asst to do the same. she will go the first like 3 rounds with them, saying she's called many times, this is what so and so said, oh, you don't know so and so and you want me to start again for the 5th time? hmmmmm. so we go to the next level. And some of these assholes actually got nice when I threatened to take all my bank accounts somewhere else after 12 years. I threatened to leave American Express after 15 years, and I made sure all these operators knew it was because of them. That straightened them out a bit and one or two actually realized they could maybe get in trouble. It's just that customer service use to endear you to a brand/a company. They actually cared about their customers. Now you feel like they are doing you a favor if you manage to get to speak with a live person. Anyway, this is my bitch, I see I am not the only person who has noticed how bad things have become __________________ Gamma Entertainment \| \| Camz \| Fleshbot\| TheMobileBroker AdultShowsOnly Lori Z., The Adult Broker \| theadultbroker.com \| [email protected] \| The Mobile Broker \| themobilebroker.com \| [email protected] \|-Adult's ONE stop MOBILE shop ICQ: 289567792

05-04-2007, 05:21 PM	#2
BJ Confirmed User Join Date: Mar 2002 Location: asia Posts: 5,590	http://gethuman.com/us/