Want GoDaddy's Secret Abuse Hotline Number? - GoFuckYourself.com

erehwon · 01-29-2007, 10:00 PM

Worth a read if you keep domains at GoDaddy...

http://www.nodaddy.com/

On January 24, 2007, I (Fyodor) woke up to find that my domain registrar, GoDaddy, had suspended one of my most popular domains (SecLists.Org) because MySpace objected to content posted by some user to a mailing list which SecLists archives. They didn't give me a chance to dispute or resolve the problem -- just a voicemail saying my domain was ?scheduled for suspension?, followed up by a Domain Suspension Notice exactly 52 seconds later. Note that neither of these included a phone number for the abuse department or a reason for the shutdown. It took many hours of phone calls (to general support) and emails (to the abuse department) before they even gave me the reason for the shut down, and fixing the problem took longer still. You can read the full details here. One thing I forgot to mention in that email is the secret phone number to their abuse department: +1 480-624-2505.

Note that SecLists was never hosted by GoDaddy. They were just our registrar, whose job is to maintain a list of the 18 million domains their customers own and the corresponding name servers. They aren't the web content police and shouldn't go suspending domains at MySpace's behest without a court order.

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fris · 01-29-2007, 10:03 PM

love how they can afford a superbowl commercial but not a toll free number

Mr.Right - Banned For Life · 01-29-2007, 10:09 PM

www.fuckgodaddy.com

lelahosting · 01-29-2007, 10:11 PM

Quote:

Originally Posted by Fris

love how they can afford a superbowl commercial but not a toll free number

hell they dont have any abuse number at all!

Nookster · 01-29-2007, 10:24 PM

Worth a read if I were running a website which is exploitable by users and am registrar with GoDaddy**

Bottom line: Don't do illegal/sketchy shit and you won't have problems from the Internet Gods.

Fizzgig · 01-29-2007, 11:53 PM

I had a domain suspended when I forgot to update the phone number and someone complained about it.

erehwon · 01-30-2007, 12:23 AM

Quote:

Originally Posted by Nookster

Worth a read if I were running a website which is exploitable by users and am registrar with GoDaddy**

Bottom line: Don't do illegal/sketchy shit and you won't have problems from the Internet Gods.

No bottom line here, what this webmaster did wasn't sketchy, GoDaddy pulled the domain after MySpace complained to them about one file out of 250,000 hosted on the site. No mail to the abuse contact for the webmaster, No DMCA notice as is the norm, just a mail and less than a minute to respond with no abuse number, just e-mail, and anyone that has managed a large Internet presence knows that Abuse e-mails can take days to respond to, leaving the webmaster to hang for hours.

Its in anyones best interests that has presence on the Internet that is income producing and has their domains registered with GoDaddy to find another registry that would at least give you the webmaster more than a minute to respond to a complaint.

If not, you have to ask yourself, what's two days offline worth to your company?

01-29-2007, 10:00 PM	#1
erehwon Confirmed User Industry Role: Join Date: Nov 2003 Location: A secure undisclosed location... Posts: 3,759	Want GoDaddy's Secret Abuse Hotline Number? Worth a read if you keep domains at GoDaddy... http://www.nodaddy.com/ On January 24, 2007, I (Fyodor) woke up to find that my domain registrar, GoDaddy, had suspended one of my most popular domains (SecLists.Org) because MySpace objected to content posted by some user to a mailing list which SecLists archives. They didn't give me a chance to dispute or resolve the problem -- just a voicemail saying my domain was ?scheduled for suspension?, followed up by a Domain Suspension Notice exactly 52 seconds later. Note that neither of these included a phone number for the abuse department or a reason for the shutdown. It took many hours of phone calls (to general support) and emails (to the abuse department) before they even gave me the reason for the shut down, and fixing the problem took longer still. You can read the full details here. One thing I forgot to mention in that email is the secret phone number to their abuse department: +1 480-624-2505. Note that SecLists was never hosted by GoDaddy. They were just our registrar, whose job is to maintain a list of the 18 million domains their customers own and the corresponding name servers. They aren't the web content police and shouldn't go suspending domains at MySpace's behest without a court order. [...] __________________ Money NEVER $leep$...

01-29-2007, 10:03 PM	#2
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,372	love how they can afford a superbowl commercial but not a toll free number __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

01-29-2007, 10:24 PM	#5
Nookster Confirmed IT Professional Industry Role: Join Date: Nov 2005 Location: Hollywood, CA Posts: 3,744	Worth a read if I were running a website which is exploitable by users and am registrar with GoDaddy** Bottom line: Don't do illegal/sketchy shit and you won't have problems from the Internet Gods. __________________ The Best Affiliate Software, Ever.

01-29-2007, 11:53 PM	#6
Fizzgig Registered User Join Date: Feb 2004 Location: In Your Dreams Posts: 9,649	I had a domain suspended when I forgot to update the phone number and someone complained about it. __________________ ---'-,-{@ Sassy Grrrl @}-'-,---

01-29-2007, 10:09 PM	#3
Mr.Right - Banned For Life I guarantee it Join Date: May 2005 Posts: 18,314	www.fuckgodaddy.com