Want GoDaddy's Secret Abuse Hotline Number?
Worth a read if you keep domains at GoDaddy...
http://www.nodaddy.com/
On January 24, 2007, I (Fyodor) woke up to find that my domain registrar, GoDaddy, had suspended one of my most popular domains (SecLists.Org) because MySpace objected to content posted by some user to a mailing list which SecLists archives. They didn't give me a chance to dispute or resolve the problem -- just a voicemail saying my domain was ?scheduled for suspension?, followed up by a Domain Suspension Notice exactly 52 seconds later. Note that neither of these included a phone number for the abuse department or a reason for the shutdown. It took many hours of phone calls (to general support) and emails (to the abuse department) before they even gave me the reason for the shut down, and fixing the problem took longer still. You can read the full details here. One thing I forgot to mention in that email is the secret phone number to their abuse department: +1 480-624-2505.
Note that SecLists was never hosted by GoDaddy. They were just our registrar, whose job is to maintain a list of the 18 million domains their customers own and the corresponding name servers. They aren't the web content police and shouldn't go suspending domains at MySpace's behest without a court order.
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http://www.nodaddy.com/
On January 24, 2007, I (Fyodor) woke up to find that my domain registrar, GoDaddy, had suspended one of my most popular domains (SecLists.Org) because MySpace objected to content posted by some user to a mailing list which SecLists archives. They didn't give me a chance to dispute or resolve the problem -- just a voicemail saying my domain was ?scheduled for suspension?, followed up by a Domain Suspension Notice exactly 52 seconds later. Note that neither of these included a phone number for the abuse department or a reason for the shutdown. It took many hours of phone calls (to general support) and emails (to the abuse department) before they even gave me the reason for the shut down, and fixing the problem took longer still. You can read the full details here. One thing I forgot to mention in that email is the secret phone number to their abuse department: +1 480-624-2505.
Note that SecLists was never hosted by GoDaddy. They were just our registrar, whose job is to maintain a list of the 18 million domains their customers own and the corresponding name servers. They aren't the web content police and shouldn't go suspending domains at MySpace's behest without a court order.
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