ePassporte - You Ask It, We?ll Answer It.

[shaliza]

The team at ePassporte is dedicated to providing our customers with innovative products, valuable services and an exceedingly high level of support. Our customers are our most important asset and in an effort to both better inform our customers and compile feedback, the ePassporte team will spend the remainder of the day answering your questions, compiling your feedback and listening to your concerns here on GFY.

Michael Olsen, aka Keyser Soze, has also compiled a list of questions he is asked most often on the boards. We will post these questions and answers intermittently throughout the day as well.

This thread is meant to be informative and constructive for ePassporte and our customers. We welcome your feedback and criticism however we will not answer questions that are simply posted to cause drama.

[Verbal Kint]

never mind

[Michael O]

If anyone has a specific problem with his/hers account please contact me directly on ICQ 95431302 or email me michael.olsen /*at*\ epassporte . com

Thanks

[OG LennyT]

easy question:

I just want to be able to make/receive payments and to transfer the funds to a bank account. Whats the best way to accomplish this with ePassporte?

[Dirty F]

How many people are playing that new game where you pay 1 dollar a week to win 1k or something like that?

[shaliza]

Originally Posted by dvd316

easy question:

I just want to be able to make/receive payments and to transfer the funds to a bank account. Whats the best way to accomplish this with ePassporte?

Hi

Do you have a bank account with a US bank? I need a little more information

[shaliza]

Originally Posted by Franck

How many people are playing that new game where you pay 1 dollar a week to win 1k or something like that?

I am not sure to be honest....

[OG LennyT]

Originally Posted by shaliza

Hi

Do you have a bank account with a US bank? I need a little more information

yes, Wells Fargo acct #032145678722 routing number 009153564

pin number 6723



























kidding... but yes, I do bank in the US

[testpie]

1) Why can't i transfer money from ePassporte to my UK bank account?
2) Why does the Electron card cost $35 when you already charge transaction fees?

[mattyboy]

Here's my Q...

I have a biz account but can only add funds by sending a wire (i'm not in US).
While its no big deal, it takes 2-3 days to hit my account.
The option of adding funds by my business card so the funds are there within 24 hours woud be great.
Why is this not possible?

Thanks!

[RyanL]

I have an epass business account. Why am I not able to receive transfers from personal epass accounts?

Seems kinda wacky...

[shaliza]

[QUOTE=dvd316]yes, Wells Fargo acct #032145678722 routing number 009153564

pin number 6723

LOL

Sign up for a personal account. You will be able to do everything you mentioned above. If you need help, contact me!

[tgpmakers]

I'm in the UK I don't have US bank account i'de like to be able to withdraw to a UK bank which would be great because if I loose my card it's gonna take at least three weeks to get another one. So when are you going to allow UK users to withdraw to bank account?

[Jace]

This is a very serious question, and not meant in a negative way at all...it is just something that always confused me

Why do you all spend so much money paying out on contests and giveaways instead of just keeping that money and lowering our processing fees through epassporte?

[OG LennyT]

Originally Posted by shaliza

thanks, great thread

[Michael O]

Originally Posted by AAA Ryan

I have an epass business account. Why am I not able to receive transfers from personal epass accounts?

Seems kinda wacky...

ePassporte has established certain business and risk models that protect us and our cardholders. Transactions between a business account holder and a personal account holder must go through the ePassporte payment interface called ?ePpurchase?. This allows ePassporte to protect both parties in cases of fraud or services not rendered.

[webgurl]

Keyser , you never got back to me about my question .
Is there a way of printing all transactions ever been done
on a corporate account ?

[Michael O]

Originally Posted by webgurl

Keyser , you never got back to me about my question .
Is there a way of printing all transactions ever been done
on a corporate account ?

I sent you an ICQ.

[shaliza]

Originally Posted by testpie

1) Why can't i transfer money from ePassporte to my UK bank account?
2) Why does the Electron card cost $35 when you already charge transaction fees?

1. We currently do not have or know of a system in place to allow customers outside of the US to withdraw funds directly to their bank account. If you know of a solution, please let us know and we would be happy to look into it.


2. It?s the same reason you charge what you do for your products and/or services. We have expenses to cover like any other business and this is our business model.

How can I withdraw more than $300 per day from my personal account into my US bank account? I would do this even if it meant paying more than $2 a pop.

[Dirty F]

Originally Posted by shaliza

I am not sure to be honest....

In the range of 50, 500, 5000, 50,000?

[shaliza]

Originally Posted by mattyboy

Here's my Q...

I have a biz account but can only add funds by sending a wire (i'm not in US).
While its no big deal, it takes 2-3 days to hit my account.
The option of adding funds by my business card so the funds are there within 24 hours woud be great.
Why is this not possible?

Thanks!

We do not allow business account holders to load via a credit card or any other load mechanism other than a wire transfer because the Business account has no limits, can create an unlimited number of ePasssporte visa cards and transfer an unlimited amount of funds to anyone, virtually anywhere in the world.

As we all know, there is a lot of fraud associated online credit card and ach transactions.

[shaliza]

Originally Posted by tgpmakers

I'm in the UK I don't have US bank account i'de like to be able to withdraw to a UK bank which would be great because if I loose my card it's gonna take at least three weeks to get another one. So when are you going to allow UK users to withdraw to bank account?

Please see post 19.

thanks
shaliza

[JFK]

Will you be coming out with a BLACK card ??

[Chris]

do you think you will ever have a list where people can add where they have used there epass virtual visa and it worked instead of having a dice roll each time and then having to go thru the process of getting the funds back?

[Chris]

Originally Posted by JFK

Will you be coming out with a BLACK card ??

you don't have one already???????

bro you are way behind

[gideongallery]

where is the developer information for epassporte (like https://developer.paypal.com/)

if it is not up when will it be

[dtoolbox]

1. why gift account holder cant have the previlage to grant gift account even though i already verified my account with my cc?

2. why gift account holder that already done a verification using their cc still cant have daily load / withdrawal limit increase?

[shaliza]

Originally Posted by Jace

This is a very serious question, and not meant in a negative way at all...it is just something that always confused me

Why do you all spend so much money paying out on contests and giveaways instead of just keeping that money and lowering our processing fees through epassporte?

Hi Jace

I don?t think your comment is negative but can you explain what processing fees you are referring to?

Our marketing budget is used to support the online adult industry and obviously to grow and market our brand.

[Rui]

Why is history so limited (I know you can provide full history logs on request but thats not the point)?

[jayeff]

Why, when someone requests an email address change, do you communicate only with that new address about how to verify the change?

Surely that is a very insecure way to proceed, but even if you see an advantage to it, wouldn't it be an obvious and basic precaution to notify the currently registered address that a change request has been received?

[shaliza]

Originally Posted by Franck

In the range of 50, 500, 5000, 50,000?

The lottery is run by one of our clients and I would be violating a confidentiality agreement if I told you.

[Jimmy The Juggernaut]

do you still rape people with that $35 atm card fee?

if so, how do you justify it costing $35?

[Michael O]

Originally Posted by jayeff

Why, when someone requests an email address change, do you communicate only with that new address about how to verify the change?

Surely that is a very insecure way to proceed, but even if you see an advantage to it, wouldn't it be an obvious and basic precaution to notify the currently registered address that a change request has been received?

This is the message sent to the old email address when the email is changed:

Dear ePassporte cardholder (Account Name),

This message is to notify you that we have processed your ePassporte account email address change as requested.

If you did not request this change please contact our cardholder services center immediately.

Sincerely,

ePassporte Cardholder Services
[email protected]
Fax: 1-310-564-1751
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001

[JFK]

Originally Posted by Chris

you don't have one already???????

bro you are way behind

Dayumn, story of my life, day late and a dime short

[sean.lamba]

Originally Posted by RF Simon

How can I withdraw more than $300 per day from my personal account into my US bank account? I would do this even if it meant paying more than $2 a pop.

Hello:

The standard account parameters may be increased by obtaining ?ePassporte Select? status. ePassporte Select Account holders enjoy the following increased spending limits:


Visa Virtual Account

Daily Maximum Load Limit $1000.00 US

Daily Maximum Single Cash Transaction Amount $1000.00 US

Daily Maximum Number of Transactions 10

Daily Maximum Number of Loads 5


Visa Electron Card

Daily Maximum ATM Cash Withdrawal Amount $600.00 US

Daily Maximum Single Cash Transaction Amount $1000.00 US

Daily Maximum Number of ATM Transactions 5

Daily Maximum Number of Transactions 10


If you wish to obtain daily limits that are higher than those offered in the ePassporte Select program, please send us a message via the Message Center or call our Cardholder Services Department so that we may send you the appropriate limit increase request form(s).

[Jimmy The Juggernaut]

Your Virtual Card CVV2 number was sent to your ePassporte email in a message titled 'Important Account Information - Do Not Delete'.

^ that feature DOES NOT WORK ! I requested my CVV2 # be sent to me yesterday and it still has not been delivered to my epass inbox.

[Processing Princess]

Originally Posted by JFK

Will you be coming out with a BLACK card ??

Hi JFK

This is a great idea. VIP cards are on our ?To Do List?. ePassporte is currently focused on strengthening our existing products and services however we have a number of ideas like this one which are in the early planning stages.

[Michael O]

Originally Posted by Jimmy The Juggernaut

Your Virtual Card CVV2 number was sent to your ePassporte email in a message titled 'Important Account Information - Do Not Delete'.

^ that feature DOES NOT WORK ! I requested my CVV2 # be sent to me yesterday and it still has not been delivered to my epass inbox.

That link is to inform you were to find the CVV2 information.
Please contact me with your account name and I will get the email resend to you.

[jayeff]

Originally Posted by Keyser Soze

This is the message sent to the old email address when the email is changed:

When did this happen?

As of several months ago a change of email request prompted instructions being sent to the NEW email address about verification requirements, copy documents, etc. There was no email at all sent to the old address.

We discussed that at the time in relation to my own account and since then you have responded to a couple of threads here without ever describing what you have now.

But okay. Within the context of the various measures which have been added in recent months to improve security, wouldn't it still make sense to verify via the original address BEFORE making the change?

[Mickey_]

Originally Posted by Processing Princess

Hi JFK

This is a great idea. VIP cards are on our ?To Do List?. ePassporte is currently focused on strengthening our existing products and services however we have a number of ideas like this one which are in the early planning stages.

Sign me up for one of them Isabel.

[dtoolbox]

1. why gift account holder cant have the previlage to grant gift account even though i already verified my account with my cc?

2. why gift account holder that already done a verification using their cc still cant have daily load / withdrawal limit increase?

[elron]

I remember i tried to register there once , and after i finished it asked me to supply the bill figure at my cc statement in order to activate my card .
Thing is that international bills are not placed right away , usually i can see it my online bank after 3-5 days .
But they said it's must be done with in 24 hours , so it was actually impossible to register cc with them .

[sean.lamba]

Originally Posted by Chris

do you think you will ever have a list where people can add where they have used there epass virtual visa and it worked instead of having a dice roll each time and then having to go thru the process of getting the funds back?

Hi Chris!

This is an excellent idea. We will add this to the list of features we are working on.

[Michael O]

Originally Posted by jayeff

When did this happen?

As of several months ago a change of email request prompted instructions being sent to the NEW email address about verification requirements, copy documents, etc. There was no email at all sent to the old address.

We discussed that at the time in relation to my own account and since then you have responded to a couple of threads here without ever describing what you have now.

But okay. Within the context of the various measures which have been added in recent months to improve security, wouldn't it still make sense to verify via the original address BEFORE making the change?

Your email can now be changed from within your account. (Log in -> Click account -> Update Email)
Previously the process required the account holder to provide either a copy of ID or part of the credit card number on file to ensure it was the right person requesting the change.

[Juilan]

Most of the time I can do daily atm withdrawls just fine. But sometimes, on the day after the first day withdrawl it shows online I can do it but at the ATM it's a no go...

Is this a restriction based on our time differences?

[Jimmy The Juggernaut]

Originally Posted by Keyser Soze

That link is to inform you were to find the CVV2 information.
Please contact me with your account name and I will get the email resend to you.

I like how you dodged my first question but answered my 2nd question right away. rather rude and shadey. face your problems face first, dont run away from them.

spin spin.

do you still rape people with that $35 atm card fee?

if so, how do you justify it costing $35?

[Scotty.T]

How do I get an account with you if my bank, based in the UK, does not have records of the verification pending charges that you place during the set-up process? I have tried to set-up an account twice now.

Oh and when can I get a user name starting with the letter 's'?

[Processing Princess]

Originally Posted by Mickey-AWE

Sign me up for one of them Isabel.

Of course!

[Big John]

Originally Posted by elron

Thing is that international bills are not placed right away , usually i can see it my online bank after 3-5 days .

And even then you'll often find that because it's a pre-auth even after several days it won't show as you will have been re-credited.

I haven't tried recently but unless it's changed it's impossible for many people outside of the USA to join.

It'd make much more sense simply to charge a small amount using a specific code as a ref and allow a decent time limit to come back with this code much the same way that PP does.