Webair sucks - discuss - GoFuckYourself.com

FetishTom · 07-18-2006, 01:09 AM

Ok first off I use Webair and ok I have a cheap and cheerful plan for the crappy stuff or were I want cheap b/w for a promo...

...but boy do they love their downtime. Its like a lottery clicking on a site and is it there is it not.

Conclusion: Close to sucking big time. A couple of more downtime periods and they are there!

scottybuzz · 07-18-2006, 01:14 AM

after a couple of rough first days i have noticed no problem with webair.

Degenerate · 07-18-2006, 01:15 AM

sig spot....

DamageX · 07-18-2006, 01:15 AM

What's there to discuss? Webair sucks, period.

JD · 07-18-2006, 01:16 AM

don't even TRY running an Autoblogger site on Webair. Trust me. It's shit.

GrouchyAdmin · 07-18-2006, 01:18 AM

I also was screwed with the 'cheap webair downtime' site. I went with them from the rave reviews, and the fact that they were inexpensive for just starting out.

However, the downtime turned to hours, and finally, I was down at least 4 hours every three days.

Mike promised me it would be taken care of, so I gave them another month. Nope. Just more hot air up my ass until he stopped responding to ICQ.

When I moved my sites and asked them to cancel my account, I was slapped in the face with an offer of 'a free month' for my hours upon hours of downtime and much lost traffic.

Tear2 actually found me, bent over for my rather strange needs and desires - and I haven't been happier. I'd kiss them, but, well, Nick's on antibiotics, and Jim's too eager.. ;)

edgeprod · 07-18-2006, 01:18 AM

I can't even get them to respond to an email. I didn't have a working server from October 2005-April 2006. Finally, it got "fixed," after months of PLEADING with them to open the box up. Turns out, as I suspected, it was a hardware problem: the CPU fan had EATEN THROUGH some of the wires. Sigh -- couldn't get them to check it for MONTHS. Then, when new problems cropped up, they stopped responding. Completely. No response to any tickets.

I emailed an invoice to them for the wasted money on hosting. If I end up not getting that invoice paid, I'll tack on the business cost, etc. to what I eventually seek.

Mike is a good guy, and Brian Hourigan is good, too, but Jesus ... what the fuck is up with the rest of the shit going on over there?

Oh, and the kicker? When I called to cancel, they killed the box a few days early, fucking me out of migrating all my sites. I lost about 30GB worth of my databases. Had to pay BIG fucking bucks to piece some of that shit back together.

CaptainHowdy · 07-18-2006, 01:19 AM

I've never experienced any downtime with Webair... yes i've had many many problems with their mail servers but overall WEBAIR ROCKS!

edgeprod · 07-18-2006, 01:20 AM

Quote:

Originally Posted by toonpornblog

When I moved my sites and asked them to cancel my account, I was slapped in the face with an offer of 'a free month' for my hours upon hours of downtime and much lost traffic.

Bingo. They offered me two months. After downtime since OCTOBER, and no fixes. I lost so much money it isn't even funny.

I asked them to refund all of my hosting costs, because I didn't actually ever GET service that worked, and now it's been a week or more since I've heard a reply.

What the fuck?

LiveDose · 07-18-2006, 01:23 AM

I had an account years ago and experienced bad support during off hours. Everyone has different hosting experiences with every host. It is one of the tricky aspects of this online biz...

Sparks · 07-18-2006, 01:23 AM

Hit me up... I have a private hosting offer right now that kicks ass and I need some people to test and get fre hosting...

fastfun · 07-18-2006, 01:23 AM

We run 300+ sites on multiple virtual accounts + 2 dedicated server with WebAir.
If we have problems (it happends on every host) we contact support through live-support, and they take care of it within minutes(sagi rocks)

If you dont give them serious feedback, how can you expect a serious product/service in return.

GrouchyAdmin · 07-18-2006, 01:25 AM

Quote:

Originally Posted by edgeprod

I asked them to refund all of my hosting costs, because I didn't actually ever GET service that worked, and now it's been a week or more since I've heard a reply.

What the fuck?

Exactly what I've come to expect of them.. there's no way in hell I'd colo with them. Sure, shared hosts are shit, but if you fuck them, they'll never turn into colo customers.

If you haven't found anyone yet, I recommend Tear2. Really. I've only found two hosts I love, Tear2 and ICDSoft. (ICDSoft doesn't do porn and has shit bandwidth/disk ratios, but their control panel is pure sex.)

GrouchyAdmin · 07-18-2006, 01:28 AM

Quote:

Originally Posted by fastfun

If you dont give them serious feedback, how can you expect a serious product/service in return.

I spoke with not only Mike over ICQ, but the tech support at least twice, three times a week. The shared server would hang for 4 minutes at a time due to a disk problem, Apache would overload, and it would shit. Their fix? They'd eventually reboot it, two hours later.

This was not alleviated over the entire duration of my time with them, even when sending them pictures, statistics (shell account access, not chrooted or anything), and system stats w/ even systat for pretty breakdowns that anyone can discern.

madawgz · 07-18-2006, 01:36 AM

seriously, i have never had any problems with webair....always fast customer support...good stuff

edgeprod · 07-18-2006, 01:38 AM

Email Tree:

Gerard @ Webair, 05/31/06:

Quote:

As your account manager I can help you with upgrading your account as needed. If you have an unresolved technical issue I would like to know about it and help you get it resolved in a timely manner.

All new technical issues should still be brought to the attention of Webair's support department so your issue can be tracked and resolved.

Please feel free to contact me.

Thank you,
Gerard

My Follow-Up, after nothing had been resolved AGAIN a month later, 06/20/06:

Quote:

Hey Gerard,

Thanks for your help while we were with Webair. Good luck in the future.

Gerard's Reply, 06/20/06:

Quote:

Hi Dom,

Thanks for the reply. Why did you cancel your account? Were you unhappy
with the services we provided? Did you leave for better pricing? I can
meet or beat any comparable hosting offer and I would like to retain your
business, please let me know.

Thanks,
Gerard

My Reply, 06/20/06:

Quote:

My pricing was GREAT -- the server just never worked. Brian Hourigan was AWESOME trying to get things to work, but it just never happened. I can't keep paying every month for service that has never been provided. I'm not going to make a GFY drama thread about it or anything, but I feel like Webair reached right into my pocket and stole my money, if you want me to be frank.

Gerard's Reply, 06/20/06:

Quote:

Dominic,

What was the problem exactly? I would like to keep you on board and provide you with great service. I would like to offer you a free month for your issues and to get this resolved for you once and for all. Let me know if you are interested. Your business is appreciated and I want to do all I can
to keep you a HAPPY client.

Thanks,
Gerard

My Reply, 06/20/06:

Quote:

It's too late, Gerard, I'm sorry. When I signed up with Webair the server didn't work. Mike gave me a new one. That one, unfortunately had hardware problems. I told support about this for MONTHS -- they ignored me. Finally, I got someone over there who actually gave half a shit (Brian Hourigan) who opened the box up. Sure enough, the fan had eaten in to some cables. Mike gave me a free month (like you just offered) and a new box. Unfortunately, even with the new box, it doesn't seem to function up to par with the boxes I have at other hosts. The MAIN problem currently is that I have been emailing for a few weeks now about a stats problem, and have yet to get a reply.

I've used less than 1Mbps since I've been with Webair, due to all of these problems. It's never worked. Like I said, I feel like you reached into my pocket and stole from me.

Thanks anyway. :-)

Gerard's Reply, 06/21/06:

Quote:

Hi Domenic,

I am sorry about the difficulties you had with the server. After reading your detailed reply I would like to offer you 2 months free service to stay on with Webair and be sure that everything is running to your satisfaction.

Like I said before I truly want to earn your business and have you be a completely satisfied customer. Please let me know if we can do this.

Thank you,
Gerard

My Reply, 06/21/06:

Quote:

Gerard,

I sent a number of emails over the past month, got no reply. I already
started moving the domains to a new server. I'm sorry. Webair has charged
me for WAY to long without delivering anything near what they promised. I'm
not accusing you of fraud, but it's right on the line.

I appreciate your efforts, but I can't stay.

My Follow-Up, after being fucked by their early temination, 06/29/06:

Quote:

I have to say, Gerard, I can't believe how badly the exit from Webair was
handled, too -- it virtually killed a couple of sites.

NO REPLY FROM GERARD

My Follow-Up, after being ignored for almost 2 weeks, 07/10/06:

Quote:

Gerard,

My replies must have gotten lost in the mail. At this point, we can't salvage the relationship. Out of spite, they turned the server off three days early, and I lost a number of databases and sites, as well as had to pay for a day of System Admin work that wasn't productive due to the server being down.

This is on top of a number of issues that have gone on since the beginning. Webair has NEVER provided a useable server. Not for a single day. Here's the history, if you don't know it:

When I began hosting with Webair, I was given a bad box. Apparently, the NIC cards were faulty. Getting this solved took a lot of back and forth with technical services and customer service, with them denying there was a problem, before Mike stepped in. After Mike was involved, he quickly stepped in, had a new box set up, and credited me a month of service.

This should have solved the problem. It didn't. The new box couldn't handle any sort of load -- 0.50 Mbps at *most*, which is laughable when I'm paying for 10Mbps! My plan included a Dual Xeon 3.0, 2GB of RAM, 136GB HDD, and a 10Mbps connection. Because the server was broken (which, again, technical support denied), it wouldn't take any sort of load. I didn't put "production" sites on the box -- it couldn't handle it! I bitched and bitched and bitched at technical support on the phone, through the ticketing system, and through email. They denied, denied, denied. This went on for MONTHS -- until recently, I was lucky enough to get Brian Hourigan on the phone. You should to WHATEVER IT TAKES to keep this guy -- he was the ONLY one to actually LISTEN to my problem. When someone FINALLY looked into it, and opened the case, they saw wires had been chewed through by the processor fan. The net result was I had paid for MONTHS of hosting, without having a box that even worked.

FINALLY, with the hardware working (in June, I believe?), I set up my sites. Already, I had wasted NINE months of money waiting for something usable, not to mention the money I spend with other companies "out of contract" at ridiculous rates because the fix was always "just around the corner" from Webair. Everything should have been fine -- it wasn't. Somehow, they broke my stats while trying to swap out packages, and NO ONE responded to my requests to fix it. I called Adrian on the phone, I emailed Brian TWICE, and sent an AIM to Mike. None of those people provided a fix, and Mike and Brian didn't even respond.

I've created an invoice to recoup the money, and I will agree not to pursue you for business expenses resulting from the failure to provide service once this invoice is paid. I'll sign something if you'd like, once the check is cut.

NO REPLY FROM GERARD

My Follow-Up, after being ignored for ANOTHER WEEK, 07/17/06:

Quote:

Gerard,

I haven't yet received a reply, nor have I received playment on the invoice I sent.

NO REPLY FROM GERARD

So, as you can see, it's been a long road of being fucked. I want my money, like I wanted a working box. Doesn't look like I'll get either.

edgeprod · 07-18-2006, 01:41 AM

Quote:

Originally Posted by toonpornblog

Exactly what I've come to expect of them.. there's no way in hell I'd colo with them. Sure, shared hosts are shit, but if you fuck them, they'll never turn into colo customers.

If you haven't found anyone yet, I recommend Tear2. Really. I've only found two hosts I love, Tear2 and ICDSoft. (ICDSoft doesn't do porn and has shit bandwidth/disk ratios, but their control panel is pure sex.)

Yeah, read the email log I just posted to see how much shit I've been through with them. I kept paying my fucking bill every month, right the fuck on time. I'm a fucking sucker.

Tear2's pricing wasn't in line with what I was looking for. I am trying out Yellow Fiber right now, and have had zero issues thusfar. The sites got a HUGE pop from the Webair days, it's kind of scary how much Webair was holding them back. Just MOVING them has increased traffic several times over. But what can you expect? The Webair box was crippled, it couldn't handle load.

edgeprod · 07-18-2006, 01:43 AM

Quote:

Originally Posted by toonpornblog

I spoke with not only Mike over ICQ, but the tech support at least twice, three times a week. The shared server would hang for 4 minutes at a time due to a disk problem, Apache would overload, and it would shit. Their fix? They'd eventually reboot it, two hours later.

Holy shit, I had that problem with them, too. Were you getting Signal 6, or some shit, on Apache? They used to reboot it all the time, that was the solution .. when I asked on the phone what could be done to fix it for good (it only got noticed when I checked a site, so there could be DAYS of downtime), they just chuckled.

It wasn't funny to ME, that's for sure ...

GrouchyAdmin · 07-18-2006, 01:49 AM

Quote:

Originally Posted by edgeprod

Holy shit, I had that problem with them, too. Were you getting Signal 6, or some shit, on Apache? They used to reboot it all the time, that was the solution .. when I asked on the phone what could be done to fix it for good (it only got noticed when I checked a site, so there could be DAYS of downtime), they just chuckled.

It wasn't funny to ME, that's for sure ...

Well, I started to get a bit uneasy when I saw they were using a -PRERELEASE kernel on production machines (not quite ready for prime time), and this was a global thing. All of their machines were running 'BETA' versions of FreeBSD.. old PHP with known security issues, and, uh, evidently many were with their hardware problems.

Signal 6 is usually bad RAM, or CPU overheating, which it looks like it used to be. Yep, I also got into the 'have to check every couple of hours and wait for minutes to see if it loads' deal. I was miffed, but screwed nowhere nearly as bad as you were.

As a counterpoint, I know Splum's been with them for years, and he's had issues when WebAir's network goes down (did twice while I was with them, which leads me to think that their NOC is three guys, a power strip, and a keg), but his server just works without a hitch.

DamageX · 07-18-2006, 01:50 AM

Quote:

Originally Posted by CaptainHowdy

yes i've had many many problems with their mail servers but overall WEBAIR ROCKS!

You must be dumb.

edgeprod · 07-18-2006, 01:56 AM

Quote:

Originally Posted by toonpornblog

Well, I started to get a bit uneasy when I saw they were using a -PRERELEASE kernel on production machines (not quite ready for prime time), and this was a global thing. All of their machines were running 'BETA' versions of FreeBSD.. old PHP with known security issues, and, uh, evidently many were with their hardware problems.

I shit you not, one of the guys who just posted in here that he loves Webair, I was just logged into his box. Here's the uname results:

FreeBSD 5.5-PRERELEASE

... holy shit.

Quote:

Signal 6 is usually bad RAM, or CPU overheating, which it looks like it used to be. Yep, I also got into the 'have to check every couple of hours and wait for minutes to see if it loads' deal. I was miffed, but screwed nowhere nearly as bad as you were.

The signal 6 problem is what I was bitching about over and over -- I couldn't get ANYONE to open up the box, until I was almost shouting on the phone. FINALLY, Brian Hourigan came along and actually LISTENED. I stayed for a bit, but when he, too, stopped responding to the constant problems, I had to pack up and leave.

Yeah, I took it up the ass. I LOST SO MUCH FUCKING MONEY BECAUSE OF IT. If Webair stands up and does the right thing, paying the invoice I sent them a while back, I won't pursue it further -- I likely won't even mention it again. But as it stands, I got fucked, and no one there cares. Mike will come along and make this right, I'm thinking -- he's been a stand-up guy in the past. But we'll see. I'm only asking to get back what I paid, because service wasn't rendered. I did *not* bill them for business loss, and losing one of my biggest sites because A) the server died while it was migrating, over and over, and B) they closed the server down three days too early.

Quote:

As a counterpoint, I know Splum's been with them for years, and he's had issues when WebAir's network goes down (did twice while I was with them, which leads me to think that their NOC is three guys, a power strip, and a keg), but his server just works without a hitch.

Well, that's the thing -- some people's (the majority, I expect) servers work flawlessly. But when something is wrong, the answer is too often, "here, have a free month," instead of "let's really fix this." The "new control panel" has been coming for a year now ... grrr.

Jensen · 07-18-2006, 02:02 AM

I'm one of their more happy customers.. been with them for roughly 8 years and I spent 9 hours with BrianH and Bryan last night fixing some php problems.. top notch support and I haven't noticed any downtime the past years

iwantchixx · 07-18-2006, 02:06 AM

webair = dog shit.

Even dream host is better LOLZ

edgeprod · 07-18-2006, 02:06 AM

Quote:

Originally Posted by Jensen

I'm one of their more happy customers.. been with them for roughly 8 years and I spent 9 hours with BrianH and Bryan last night fixing some php problems.. top notch support and I haven't noticed any downtime the past years

You're lucky.

I see threads here all the time complaining about the downtime -- you must be on a different network, or you're using magic cabling and routers.

My downtime was mostly server-related and due to lack of response/attention.

Glad to hear that you got a good server, and everything is working out for you for so long -- it's nice to have a good relationship with your host. You're also lucky to be working with Brian Hourigan -- he's pretty awesome.

iwantchixx · 07-18-2006, 02:06 AM

phatservers ownz tho ;)

Brujah · 07-18-2006, 02:08 AM

Webair screwed my girlfriend when I was out of town. They shaved my dog and painted it pink.

edgeprod · 07-18-2006, 02:08 AM

Quote:

Originally Posted by iwantchixx

webair = dog shit.

Even dream host is better LOLZ

Let's not go crazy -- that isn't true, and you know it. Mike has built up an impressive network overall, there are just some holes in the support for a handful of clients. I'd bet that the majority of Webair customers have little to no complaints.

WiredGuy · 07-18-2006, 02:09 AM

I don't know about their virtual servers, but I'm very happy with my dedicated servers, minimal downtime if any.
WG

FetishTom · 07-18-2006, 02:10 AM

Given the amount of 'Webair rocks!' posts on here I was not expecting this reaction!

My gut instinct was not to trust Webair with anything that matters and having tried them out with the low grade stuff I am even more inclined to that view.

Equally though and given what I am paying for the low grade stuff am not inclined to move it so I guess the old adage 'you get what you pay for' applies in this case!

But a bit less downtime would be nice!

GrouchyAdmin · 07-18-2006, 02:13 AM

Quote:

Originally Posted by edgeprod

FreeBSD 5.5-PRERELEASE

Yup. Do a 'php -v' and you should see "4.4.0",which is over a year old and has several issues.

Quote:

I'm only asking to get back what I paid, because service wasn't rendered. I did *not* bill them for business loss, and losing one of my biggest sites because A) the server died while it was migrating, over and over, and B) they closed the server down three days too early.

When I saw how their support system treated everything "Reboot it, or Ignore it", I figured they might be vengeful and only contacted them AFTER I moved everything (thank god, I had to go back and grab a couple DBs again that became corrupt between saving and scp due to more downtime.)

Quote:

Well, that's the thing -- some people's (the majority, I expect) servers work flawlessly. But when something is wrong, the answer is too often, "here, have a free month," instead of "let's really fix this." The "new control panel" has been coming for a year now ... grrr.

Yup. When I saw one of their moves was to remove their ICQ contact information from the control panel, and the 'Network Status' flash was never updated, ever, even when I had them admit there 'was a network problem' on the phone, I figured that it was time to cut my time and monitary losses, and try again.

Honestly, I stuck on because I was told that Mike was trustworthy, from people I trusted, who feel chided (not that I hold them responsible.) It's sad to see that he, of all people, just doesn't give a shit. How do you expect to obtain more customers if you screw them, and, forbid, if you're happy with what you have now, and don't want more, do like JoinRightNow and disable the damn signup for some unspecified period of time into the next millenium.

fuzebox · 07-18-2006, 02:20 AM

I only had a virtual account with webair about 2 a and a half years ago, after 20 hours of emailing and calling I got a "we have moved you to a new server, hope you backed up your data..."

Wasn't that big a deal, but I was shopping for dedicateds at the time and that lost them my business.

xcitecash · 07-18-2006, 02:22 AM

We use webair and they are just great...
we used them on recommendation from a huge site who has used them for years and these guys know their stuff

so back off them guys....

fuzebox · 07-18-2006, 02:23 AM

Quote:

Originally Posted by edgeprod

I shit you not, one of the guys who just posted in here that he loves Webair, I was just logged into his box. Here's the uname results:

FreeBSD 5.5-PRERELEASE

... holy shit.

To be fair, 5.5 has been changed to RELEASE for a while now... If there are no published issues with their hardware and the particular kernel build, I see no reason to compile a new one just to appease shell users with access to "uname". I have been running pre-release kernels for 6-8 years as a sysadmin on production systems at hosting companies and ASPs with no problems.

GrouchyAdmin · 07-18-2006, 02:27 AM

Quote:

Originally Posted by fuzebox

To be fair, 5.5 has been changed to RELEASE for a while now... If there are no published issues with their hardware and the particular kernel build, I see no reason to compile a new one just to appease shell users with access to "uname". I have been running pre-release kernels for 6-8 years as a sysadmin on production systems at hosting companies and ASPs with no problems.

As an admin, you have to admin that most would upgrade the kernel to an official release at the same time you upgrade your http daemon and assorted support code for security purposes at the same time, even if it WAS mostly superficial.

On the other side of the coin: Why wouldn't they stick to 5.4-R, if they're not going to upgrade PHP? What magical features did 5.5-R have that evidently did not cure (many of) their hardware ails?

Secondly, I don't care how competant you are, you do NOT put a beta kernel into production unless there's a damn good reason. "Because it's newer." is not a good enough reason. That's just good admin.

.. but now we're getting off track.

edgeprod · 07-18-2006, 02:34 AM

Quote:

Originally Posted by toonpornblog

Yup. Do a 'php -v' and you should see "4.4.0",which is over a year old and has several issues.

I don't have a server there any more, but it ran 4.4.0 when I did, yes.

Quote:

When I saw how their support system treated everything "Reboot it, or Ignore it", I figured they might be vengeful and only contacted them AFTER I moved everything (thank god, I had to go back and grab a couple DBs again that became corrupt between saving and scp due to more downtime.)

The problem for me was the machine kept crashing before it could even EXPORT the DB .. and since they took it offline before it was scheduled to end the PREPAID TIME, I got fucked.

Quote:

Yup. When I saw one of their moves was to remove their ICQ contact information from the control panel, and the 'Network Status' flash was never updated, ever, even when I had them admit there 'was a network problem' on the phone, I figured that it was time to cut my time and monitary losses, and try again.

The problem for me was they killed my control panel account prematurely, and then refused for some time to make DNS changes without my CP login. I was like "uh, you changed it, and now you're hijacking my sites." It was lame.

Quote:

Honestly, I stuck on because I was told that Mike was trustworthy, from people I trusted, who feel chided (not that I hold them responsible.) It's sad to see that he, of all people, just doesn't give a shit. How do you expect to obtain more customers if you screw them, and, forbid, if you're happy with what you have now, and don't want more, do like JoinRightNow and disable the damn signup for some unspecified period of time into the next millenium.

I think Mike *does* "give a shit," he's probably just been busy. He's good, Brian Hourigan is good, but some of the others aren't exactly superstars.

edgeprod · 07-18-2006, 02:35 AM

Quote:

Originally Posted by xcitecash

We use webair and they are just great...
we used them on recommendation from a huge site who has used them for years and these guys know their stuff

so back off them guys....

Right, exactly, because some people have good experiences, it COMPLETELY INVALIDATES the bad experiences some have had.

Did you even read the email chain I posted? Did you see the lack of replies?

Your logic makes my brain hurt.

edgeprod · 07-18-2006, 02:36 AM

Quote:

Originally Posted by fuzebox

To be fair, 5.5 has been changed to RELEASE for a while now... If there are no published issues with their hardware and the particular kernel build, I see no reason to compile a new one just to appease shell users with access to "uname". I have been running pre-release kernels for 6-8 years as a sysadmin on production systems at hosting companies and ASPs with no problems.

Shell users? He's on a dedicated box. Why was a PRE-release installed at ALL? As a sysadmin, you equate a prerelease as a fully stable release? Remind me not to have you admin anything.

GrouchyAdmin · 07-18-2006, 02:46 AM

Quote:

Originally Posted by edgeprod

I don't have a server there any more, but it ran 4.4.0 when I did, yes.

I intended this for 'The still at webair guy's server', actually..

Quote:

The problem for me was the machine kept crashing before it could even EXPORT the DB .. and since they took it offline before it was scheduled to end the PREPAID TIME, I got fucked.

Yep. I finally ended up handcrafting a few PHP scripts to exec mysqldump and gzip my database so I could retrieve anything over, say, 100k in size. I just remembered that..

Quote:

The problem for me was they killed my control panel account prematurely, and then refused for some time to make DNS changes without my CP login. I was like "uh, you changed it, and now you're hijacking my sites." It was lame.

That is incredibly lame. I've gotten into the 'host your own DNS, even if it takes more work, damn it' mode - and always stage, and test the move before I change the nameservers.. so it has a bit of time to propigate. Yeah, hindsight, I know, I know.

Quote:

I think Mike *does* "give a shit," he's probably just been busy. He's good, Brian Hourigan is good, but some of the others aren't exactly superstars.

I don't know Brian; I'm sure he's a great guy. I'm sure Mike's overworked as well, but to make promises continuously and not deliver - while still taking my money, that's the same as lying. Misappropriation at best, malicious fraud at worst. Glad all's working for ya now.

Really, before WebAir, I just hosted everything with ICDSoft, because I never did an adult venture before. Six years, and 10 minutes downtime once - to move, and they CALLED ME for that.. when they were still based in Hong Kong.

I'm getting back to the point where I expect a hell of a lot for my dollar. It feels good.

edgeprod · 07-18-2006, 02:50 AM

Yeah, I'm at Yellow Fiber right now -- so far, so good. The P4 3.0 HT boxes over at Yellow Fiber are 4x faster than the Dual Xeon 3.0/2GB RAM boxes I had with Webair ... d'oh.

Sarah_Jayne · 07-18-2006, 03:30 AM

I have nothing but good things to say about Webair and I can't remember any downtime.

SmokeyTheBear · 07-18-2006, 03:32 AM

i have virtual accounts on webair , phatservers , gotwebhost.com and a few others and i built my own script to check for downtime on each of them and maybe i am just lucky but i dont run into much downtime on any of them . webair has probably given me the least troubles of any host i use ( granted i also use them the least ) . i had some speed issues for awhile but im on a virtual account so i cant always expect the fastest line

anyways i know not every case is the same but figured i would at least give my experience with them..

Digipimp · 07-18-2006, 03:38 AM

small problems are inevitable almost anywhere, but anything that's ever happened with me while using them has been taken care of real fast. plus anything i ask for help with or to be done is done even faster. always get a response and they've been great to me.

maybe since you have such high standards you should go buy a server and put it in your bedroom by your mini fridge and host it yourself since you demand such a high level of excellency and never expect there to be even a simple bit of trouble.

phil_in_oz · 07-18-2006, 03:59 AM

Mixed bag really. Had 30 odd sites on a server with them for years and not one single problem. Signed up on another plan recently and all 14 sites down earlier today, sent a support ticket in, and fixed within half an hour.

Out of about 30 hosting companies I have used the last few years, about 2 have never let me down.

Generally I'd say hosting companies SUCK ASS.

edgeprod · 07-18-2006, 05:23 AM

Quote:

Originally Posted by phil_in_oz

MOut of about 30 hosting companies I have used the last few years, about 2 have never let me down

Holy shit! 30 hosts in a few years?

Barefootsies · 07-18-2006, 05:43 AM

Quote:

Originally Posted by Digipimp

Maybe since you have such high standards you should go buy a server and put it in your bedroom by your mini fridge and host it yourself since you demand such a high level of excellency and never expect there to be even a simple bit of trouble.

jimthefiend · 07-18-2006, 05:46 AM

Quote:

Originally Posted by Digipimp

maybe since you have such high standards you should go buy a server and put it in your bedroom by your mini fridge and host it yourself since you demand such a high level of excellency and never expect there to be even a simple bit of trouble.

hheheheheheh

Pete-KT · 07-18-2006, 05:48 AM

Never had a problem with Webair and we have 5 dedicated servers there

fuzebox · 07-18-2006, 09:05 AM

Quote:

Originally Posted by edgeprod

Shell users? He's on a dedicated box. Why was a PRE-release installed at ALL? As a sysadmin, you equate a prerelease as a fully stable release? Remind me not to have you admin anything.

The net was built on pre-release and beta software. If everyone was using release stuff we'd be stuck using 2-3 year old technology.

No reminder needed, I do not care to work for anyone

DaddyHalbucks · 07-18-2006, 09:08 AM

Never used them.

Sorry about your problems with them tho, that sucks.

TurboAngel · 07-18-2006, 09:10 AM

Well I have been there for about 6years now and have had very few if any probs with them. Mike isn't home yet and I'll make sure he see this.

07-18-2006, 01:09 AM	#1
FetishTom Confirmed User Join Date: Jul 2003 Posts: 341	Webair sucks - discuss Ok first off I use Webair and ok I have a cheap and cheerful plan for the crappy stuff or were I want cheap b/w for a promo... ...but boy do they love their downtime. Its like a lottery clicking on a site and is it there is it not. Conclusion: Close to sucking big time. A couple of more downtime periods and they are there!

07-18-2006, 01:14 AM	#2
scottybuzz Too lazy to set a custom title Industry Role: Join Date: May 2006 Location: NY Posts: 14,800	after a couple of rough first days i have noticed no problem with webair. __________________ $$$$$ MAKE HUGE MONEY IN CAMS - CLICK HERE $$$$$

07-18-2006, 01:15 AM	#3
Degenerate Confirmed User Join Date: May 2006 Location: USA Posts: 1,294	sig spot.... __________________ .

07-18-2006, 01:15 AM	#4
DamageX Marketing & Strategy Industry Role: Join Date: Jun 2001 Location: Former nomad Posts: 14,293	What's there to discuss? Webair sucks, period. __________________ Whitehat is for chumps If you don't do it, somebody else will - true story!

07-18-2006, 01:18 AM	#6
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	I also was screwed with the 'cheap webair downtime' site. I went with them from the rave reviews, and the fact that they were inexpensive for just starting out. However, the downtime turned to hours, and finally, I was down at least 4 hours every three days. Mike promised me it would be taken care of, so I gave them another month. Nope. Just more hot air up my ass until he stopped responding to ICQ. When I moved my sites and asked them to cancel my account, I was slapped in the face with an offer of 'a free month' for my hours upon hours of downtime and much lost traffic. Tear2 actually found me, bent over for my rather strange needs and desires - and I haven't been happier. I'd kiss them, but, well, Nick's on antibiotics, and Jim's too eager.. ;) __________________ AIM: GrouchyGfy

07-18-2006, 01:16 AM	#5
JD Too lazy to set a custom title Industry Role: Join Date: Sep 2003 Posts: 22,651	don't even TRY running an Autoblogger site on Webair. Trust me. It's shit.

07-18-2006, 01:18 AM	#7
edgeprod Permanently Gone Industry Role: Join Date: Mar 2004 Posts: 10,019	I can't even get them to respond to an email. I didn't have a working server from October 2005-April 2006. Finally, it got "fixed," after months of PLEADING with them to open the box up. Turns out, as I suspected, it was a hardware problem: the CPU fan had EATEN THROUGH some of the wires. Sigh -- couldn't get them to check it for MONTHS. Then, when new problems cropped up, they stopped responding. Completely. No response to any tickets. I emailed an invoice to them for the wasted money on hosting. If I end up not getting that invoice paid, I'll tack on the business cost, etc. to what I eventually seek. Mike is a good guy, and Brian Hourigan is good, too, but Jesus ... what the fuck is up with the rest of the shit going on over there? Oh, and the kicker? When I called to cancel, they killed the box a few days early, fucking me out of migrating all my sites. I lost about 30GB worth of my databases. Had to pay BIG fucking bucks to piece some of that shit back together.

07-18-2006, 01:19 AM	#8
CaptainHowdy Too lazy to set a custom title Industry Role: Join Date: Dec 2004 Location: Happy in the dark. Posts: 93,688	I've never experienced any downtime with Webair... yes i've had many many problems with their mail servers but overall *WEBAIR ROCKS! __________________ Vacares* - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc.

07-18-2006, 01:23 AM	#10
LiveDose Show Yer Tits! Industry Role: Join Date: Feb 2002 Location: Somewhere Out there... Posts: 25,792	I had an account years ago and experienced bad support during off hours. Everyone has different hosting experiences with every host. It is one of the tricky aspects of this online biz... __________________ Scammer Alert: acer19 acer [email protected] [email protected] Money stolen using PayPal

07-18-2006, 01:23 AM	#11
Sparks Confirmed User Join Date: Nov 2004 Location: Southern CA Posts: 2,466	Hit me up... I have a private hosting offer right now that kicks ass and I need some people to test and get fre hosting...

07-18-2006, 01:23 AM	#12
fastfun Confirmed User Join Date: Jul 2006 Posts: 249	We run 300+ sites on multiple virtual accounts + 2 dedicated server with WebAir. If we have problems (it happends on every host) we contact support through live-support, and they take care of it within minutes(sagi rocks) If you dont give them serious feedback, how can you expect a serious product/service in return. Last edited by fastfun; 07-18-2006 at 01:25 AM..

07-18-2006, 01:36 AM	#15
madawgz 8.8.8.8 Industry Role: Join Date: Mar 2006 Location: Noordermarkt Posts: 30,509	seriously, i have never had any problems with webair....always fast customer support...good stuff __________________ TAEMDLRMSKRJIXMRLSMRJ.

07-18-2006, 02:02 AM	#22
Jensen Confirmed User Join Date: Apr 2001 Location: Norway Posts: 3,790	I'm one of their more happy customers.. been with them for roughly 8 years and I spent 9 hours with BrianH and Bryan last night fixing some php problems.. top notch support and I haven't noticed any downtime the past years

07-18-2006, 02:06 AM	#23
iwantchixx Too lazy to set a custom title Industry Role: Join Date: Oct 2002 Location: The Boonies Posts: 12,860	webair = dog shit. Even dream host is better LOLZ

07-18-2006, 02:08 AM	#26
Brujah Beer Money Baron Industry Role: Join Date: Jan 2001 Location: brujah / gmail Posts: 22,157	Webair screwed my girlfriend when I was out of town. They shaved my dog and painted it pink. __________________ Free Premium Domain Lists and Tools at Clickmojo.com For Sale: Obscenity.com

07-18-2006, 02:09 AM	#28
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,487	I don't know about their virtual servers, but I'm very happy with my dedicated servers, minimal downtime if any. WG __________________ I play with Google.

07-18-2006, 02:10 AM	#29
FetishTom Confirmed User Join Date: Jul 2003 Posts: 341	Given the amount of 'Webair rocks!' posts on here I was not expecting this reaction! My gut instinct was not to trust Webair with anything that matters and having tried them out with the low grade stuff I am even more inclined to that view. Equally though and given what I am paying for the low grade stuff am not inclined to move it so I guess the old adage 'you get what you pay for' applies in this case! But a bit less downtime would be nice!

07-18-2006, 02:20 AM	#31
fuzebox making it rain Industry Role: Join Date: Oct 2003 Location: seattle Posts: 22,141	I only had a virtual account with webair about 2 a and a half years ago, after 20 hours of emailing and calling I got a "we have moved you to a new server, hope you backed up your data..." Wasn't that big a deal, but I was shopping for dedicateds at the time and that lost them my business.

07-18-2006, 02:22 AM	#32
xcitecash Confirmed User Join Date: Nov 2005 Location: Cambridge UK Posts: 801	We use webair and they are just great... we used them on recommendation from a huge site who has used them for years and these guys know their stuff so back off them guys....

07-18-2006, 02:50 AM	#39
edgeprod Permanently Gone Industry Role: Join Date: Mar 2004 Posts: 10,019	Yeah, I'm at Yellow Fiber right now -- so far, so good. The P4 3.0 HT boxes over at Yellow Fiber are 4x faster than the Dual Xeon 3.0/2GB RAM boxes I had with Webair ... d'oh.

07-18-2006, 03:30 AM	#40
Sarah_Jayne Now with more Jayne Industry Role: Join Date: Dec 2002 Location: Los Angeles Posts: 40,077	I have nothing but good things to say about Webair and I can't remember any downtime.

07-18-2006, 03:32 AM	#41
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	i have virtual accounts on webair , phatservers , gotwebhost.com and a few others and i built my own script to check for downtime on each of them and maybe i am just lucky but i dont run into much downtime on any of them . webair has probably given me the least troubles of any host i use ( granted i also use them the least ) . i had some speed issues for awhile but im on a virtual account so i cant always expect the fastest line anyways i know not every case is the same but figured i would at least give my experience with them.. __________________ hatisblack at yahoo.com

07-18-2006, 03:38 AM	#42
Digipimp BP4L OT DL Join Date: Mar 2003 Location: BP4L Swap Meet Posts: 13,481	small problems are inevitable almost anywhere, but anything that's ever happened with me while using them has been taken care of real fast. plus anything i ask for help with or to be done is done even faster. always get a response and they've been great to me. maybe since you have such high standards you should go buy a server and put it in your bedroom by your mini fridge and host it yourself since you demand such a high level of excellency and never expect there to be even a simple bit of trouble. __________________ Still Hosting at Webair and You Should Be Too

07-18-2006, 03:59 AM	#43
phil_in_oz Confirmed User Join Date: Feb 2003 Posts: 145	Mixed bag really. Had 30 odd sites on a server with them for years and not one single problem. Signed up on another plan recently and all 14 sites down earlier today, sent a support ticket in, and fixed within half an hour. Out of about 30 hosting companies I have used the last few years, about 2 have never let me down. Generally I'd say hosting companies SUCK ASS.

07-18-2006, 05:48 AM	#47
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	Never had a problem with Webair and we have 5 dedicated servers there

07-18-2006, 09:08 AM	#49
DaddyHalbucks A freakin' legend! Industry Role: Join Date: Feb 2004 Location: Las Vegas, Nevada USA Posts: 18,975	Never used them. Sorry about your problems with them tho, that sucks. __________________ Boner Money

07-18-2006, 09:10 AM	#50
TurboAngel H.B.I.C. Industry Role: Join Date: Jun 2003 Location: NC Posts: 30,122	Well I have been there for about 6years now and have had very few if any probs with them. Mike isn't home yet and I'll make sure he see this.