|
I can't even get them to respond to an email. I didn't have a working server from October 2005-April 2006. Finally, it got "fixed," after months of PLEADING with them to open the box up. Turns out, as I suspected, it was a hardware problem: the CPU fan had EATEN THROUGH some of the wires. Sigh -- couldn't get them to check it for MONTHS. Then, when new problems cropped up, they stopped responding. Completely. No response to any tickets.
I emailed an invoice to them for the wasted money on hosting. If I end up not getting that invoice paid, I'll tack on the business cost, etc. to what I eventually seek.
Mike is a good guy, and Brian Hourigan is good, too, but Jesus ... what the fuck is up with the rest of the shit going on over there?
Oh, and the kicker? When I called to cancel, they killed the box a few days early, fucking me out of migrating all my sites. I lost about 30GB worth of my databases. Had to pay BIG fucking bucks to piece some of that shit back together.
|