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| Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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12-16-2005, 10:56 AM
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#1 |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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This 24 hour support can be a little frustrating.
I don't mind offering 24 hour support, our customers deserve it, but sometimes . . . .
This morning for example: 6:35 - Phone rings - "Thank you for calling Got Web Host." Click. 6:36 - Phone rings - "Thank you for calling Got Web Host." Click. 6:49 - Phone rings - "Thank you for . . " Click. 6:50 - Phone rings - "Got Web Host" Click. 6:53 - Phone rings - Me: "Got Web Host" Him: "I keep getting the wrong number" Me: "Well, that is because you keep dialing it." Him:"But that is the number I was given." Me: "If you call a wrong number, calling it over again is not going to change anything." I hope the rest of the day goes a little smoother. |
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12-16-2005, 10:58 AM
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#2 | |
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Confirmed User
Join Date: Jul 2004
Location: SW Florida
Posts: 916
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Quote:
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ICQ: 148.167.599 |
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12-16-2005, 11:03 AM
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#3 | |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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Quote:
After 3 1/2 hours sleep, the humor may have escaped me. |
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12-16-2005, 11:06 AM
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#4 | |
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Confirmed User
Join Date: Jul 2004
Location: SW Florida
Posts: 916
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Quote:
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ICQ: 148.167.599 |
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12-16-2005, 11:07 AM
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#5 |
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( ͡ʘ╭͜ʖ╮͡ʘ)
Industry Role:
Join Date: Mar 2004
Posts: 20,010
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Hahaha!
Just the other day, I was getting these calls from a nursing home. Some little old lady with a raspy voice asking for some woman. I politely tried to explain to her that she had the wrong number. As I'm explaining, she hangs up on me... two seconds later the phone rings... I try to explain again and she hangs up on me... 10 seconds later she does it again but this time just sits there for a while and THEN hangs up on me. This happens a few more times... So I grab the number off of caller ID and call it back. She picks up the phone and just listens to me. Useless... the calls stop. Until the next evening. I get home and my wife tells me she called 8 times. I check the caller ID and she is right. No more calls until last night, where she left a message on my answering machine asking for her two daughters... kind of creepy, but feel bad. Oh well - lol - I feel your pain  |
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12-16-2005, 11:23 AM
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#6 | ||
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Too lazy to set a custom title
Industry Role:
Join Date: Jan 2001
Posts: 51,692
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Quote:
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12-16-2005, 11:44 AM
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#7 |
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In Tushy Land
Join Date: Oct 2002
Location: Nebraska
Posts: 40,149
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some stupid peopel out there...
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12-16-2005, 11:45 AM
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#8 | |
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Confirmed User
Join Date: Apr 2004
Location: Denver, CO ICQ 280-752-076
Posts: 6,343
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Quote:
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Every Day... Bling Daddy's Masturbation Station! Bling Daddy's Masturbation Station! The Daily Bag of Douche - Humor at it's FINEST. |
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12-16-2005, 11:47 AM
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#9 |
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Doing the grind since 99
Industry Role:
Join Date: Oct 2003
Location: Buffalo NY
Posts: 16,883
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That is funny. Well for me anyway
__________________
Living in Virtual Reality Contact: Email (preferred): furiousmale .at. gmail - Skype: live:shanedws |
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12-16-2005, 11:48 AM
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#10 |
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Confirmed User
Join Date: Aug 2004
Location: My dog is blacker than Tupac
Posts: 5,471
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Hire some outsourced support staff and only have them forward the calls to you if its an emergency.
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12-16-2005, 11:48 AM
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#11 |
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Confirmed Brat
Industry Role:
Join Date: Apr 2003
Location: Colorado Springs, CO
Posts: 6,636
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Times like that you just wish you could bitch slap someone through the phone.
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12-16-2005, 12:10 PM
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#12 | |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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Quote:
I am afraid that when my rep is on the line I can not afford to outsource it. Some things just can't be delegated. |
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12-16-2005, 12:11 PM
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#13 |
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So Fucking Gay
Join Date: Nov 2004
Posts: 19,714
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You need to get an answering service to screen calls for you before they're patched through  |
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12-16-2005, 12:12 PM
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#14 | |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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Quote:
The tough part is remaining cool on the subsequent calls, because you just know that if I answered with something like, "listen you fuckin' idiot, you have the wrong number!!" it would be someone else, and probably one of your better customers just calling to chat. |
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12-16-2005, 12:14 PM
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#15 | |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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Quote:
Many more mornings like this, and I may have to seriously consider it. |
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12-16-2005, 12:20 PM
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#16 | |
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Confirmed User
Industry Role:
Join Date: Oct 2003
Location: Porn Valley
Posts: 8,151
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Quote:
 I was trying to call for a hoe on craigslist... my bad... 
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