This 24 hour support can be a little frustrating.
 

I don't mind offering 24 hour support, our customers deserve it, but sometimes . . . .

This morning for example:

6:35 - Phone rings - "Thank you for calling Got Web Host." Click.

6:36 - Phone rings - "Thank you for calling Got Web Host." Click.

6:49 - Phone rings - "Thank you for . . " Click.

6:50 - Phone rings - "Got Web Host" Click.

6:53 - Phone rings -

Me: "Got Web Host"

Him: "I keep getting the wrong number"

Me: "Well, that is because you keep dialing it."

Him:"But that is the number I was given."

Me: "If you call a wrong number, calling it over again is not going to change anything."

I hope the rest of the day goes a little smoother.

That's funny :1orglaugh :1orglaugh :1orglaugh

After 3 1/2 hours sleep, the humor may have escaped me. :1orglaugh

Understandable. People really are dumb and you experience proves it!

Hahaha! :1orglaugh :1orglaugh :1orglaugh

Just the other day, I was getting these calls from a nursing home. Some little old lady with a raspy voice asking for some woman. I politely tried to explain to her that she had the wrong number. As I'm explaining, she hangs up on me... two seconds later the phone rings... I try to explain again and she hangs up on me... 10 seconds later she does it again but this time just sits there for a while and THEN hangs up on me. This happens a few more times...

So I grab the number off of caller ID and call it back. She picks up the phone and just listens to me. Useless... the calls stop.

Until the next evening. I get home and my wife tells me she called 8 times. I check the caller ID and she is right. No more calls until last night, where she left a message on my answering machine asking for her two daughters... kind of creepy, but feel bad. Oh well - lol - I feel your pain :Oh crap

It's funny for everybody else but you.

some stupid peopel out there...

I found it humorus.

That is funny. Well for me anyway :1orglaugh

Hire some outsourced support staff and only have them forward the calls to you if its an emergency.

Times like that you just wish you could bitch slap someone through the phone.

I am afraid that when my rep is on the line I can not afford to outsource it. Some things just can't be delegated.

:1orglaugh :1orglaugh

You need to get an answering service to screen calls for you before they're patched through :thumbsup

The tough part is remaining cool on the subsequent calls, because you just know that if I answered with something like, "listen you fuckin' idiot, you have the wrong number!!" it would be someone else, and probably one of your better customers just calling to chat.

Many more mornings like this, and I may have to seriously consider it.

Ohh sorry was that you?!?! :error I was trying to call for a hoe on craigslist... my bad... :winkwink: