Chris Mallick.... Why??? - GoFuckYourself.com

Shap · 11-02-2005, 02:44 PM

You own and run Epassporte, right?

Why is support so terrible?

Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)?

Why can personal accounts not send money to a business account?

I'm just curious. You have a potentially kick ass product that is seriously lacking in some key areas that seem like they would be very easy to fix. In the past few weeks I've seen alot of epassporte complaints (regarding support etc) and yet no reply from you or your crew. How come?

Anthony · 11-02-2005, 02:45 PM

Excellent questions Shap.

I'd like to hear those answers too.

Screaming · 11-02-2005, 02:46 PM

They are 2 busy counting the money they are bilking you out of lol..

kmanrox · 11-02-2005, 02:48 PM

interesting....

dropped9 · 11-02-2005, 02:50 PM

Quote:

Originally Posted by kmanrox

interesting....

You can say that again.....

LadyMischief · 11-02-2005, 02:53 PM

Yeah I think everyone would love to konw that.. their support for us was crappy too...

karlm · 11-02-2005, 02:54 PM

Bump Bump

Juicy D. Links · 11-02-2005, 02:56 PM

Quote:

Originally Posted by kmanrox

interesting....

true good post

ffmihai · 11-02-2005, 02:58 PM

urhmmm i am a satisfied customer... always got answers to emails and the phone support rocks IMHO...

Brad Mitchell · 11-02-2005, 03:03 PM

Quote:

Originally Posted by shap

Why can personal accounts not send money to a business account?

This is the question I really want to know the answer to... it's like saying a consumer can't purchase online from a business! I've experienced everything else, too, but this is what I really would like to hear discussed.

Brad

slapass · 11-02-2005, 03:03 PM

What is so crazy is the product is kick ass. It took forever to get it the way I wanted but I love it now. It sucks if I need to change something as I know it takes 5 phone calls on average. No idea why that is.

xfalmp · 11-02-2005, 03:04 PM

Hmm I dunno, Shaliza has taken good care of me in the past. But the others... pffff....

GTS Mark · 11-02-2005, 03:04 PM

I think epassporte is a great product they just need to refine their services a bit better.

DH

AlienQ - BANNED FOR LIFE · 11-02-2005, 03:06 PM

I think it is amusing this same question has been asked by "Nobodies" and were told STFU, GFY, Epassporte rocks etc etc etc...

Now its a big deal because Shap asks the question?

LOL.

Ass kissers.

Realpascal · 11-02-2005, 03:08 PM

Quote:

Originally Posted by Brad Mitchell

This is the question I really want to know the answer to... it's like saying a consumer can't purchase online from a business! I've experienced everything else, too, but this is what I really would like to hear discussed.

Brad

I'll be awaiting the answer to this also.. didn't know that.

Big E · 11-02-2005, 03:12 PM

What I don't understand is why they didn't copy PayPal to a FUCKING 'T' (or 'L' in this case).. ? (shrug)

sandman! · 11-02-2005, 03:16 PM

good luck getting an answer

epassport has been sucking ass this last month at leat 10 times i have tried to send someone $$$ and had problems paypal on its worst week is better then epassport.

Chio · 11-02-2005, 03:16 PM

A complete paypal type system that allows adult and is back by years of billing/online experience is about 1 month from launch.

WiredGuy · 11-02-2005, 03:19 PM

Shaliza is amazing and is at my beck and call, never dealt with anyone else so I wouldn't really know.
WG

the Shemp · 11-02-2005, 04:20 PM

"there is a small disconnect between the end user and the functionality of the product..." 98% of the time the product works well and as intended, but its the 2% that drives us crazy..

Michael O · 11-02-2005, 04:23 PM

Quote:

Originally Posted by shap

You own and run Epassporte, right?

Why is support so terrible?

Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)?

Why can personal accounts not send money to a business account?

I'm just curious. You have a potentially kick ass product that is seriously lacking in some key areas that seem like they would be very easy to fix. In the past few weeks I've seen alot of epassporte complaints (regarding support etc) and yet no reply from you or your crew. How come?

I heard the support will be improved in the coming days.

For old statements mail businessaccountinfo at epassporte.com from you account email at mail.epassporte.com or login and click mail in the top right corner.

nofx · 11-02-2005, 04:23 PM

good questions

Damian_Maxcash · 11-02-2005, 04:33 PM

The only problem I have had is with the phone support. I have never lost it and spoken to anyone the way I spoke to some girl on that support line. I swear she she only knew one line - I wanted to fly over and shove it up her ass, and not in a good way.

shaliza · 11-02-2005, 04:35 PM

I have sent this thread to Chris however he is in Europe this week and it is quite late there now.

Rest assured, Chris will answer this thread the moment he wakes up.

In the meantime, please feel free to contact me directly regarding any questions or issues you may have with your account.

My contact information is listed below.

Thank You

xxxice · 11-02-2005, 04:36 PM

Hello

Doctor Dre · 11-02-2005, 04:38 PM

I fucking agree with this post !!!!!!!

Jesus ... Epass could be so much better with a little more effort ... I've always hated it for thoses reason ...

Another one is the founds held on credit card purchases... and the low limit...

The support guys totally sucks too.

Doctor Dre · 11-02-2005, 04:39 PM

Quote:

Originally Posted by shaliza

I have sent this thread to Chris however he is in Europe this week and it is quite late there now.

Rest assured, Chris will answer this thread the moment he wakes up.

In the meantime, please feel free to contact me directly regarding any questions or issues you may have with your account.

My contact information is listed below.

Thank You

Just added you, hope you'll be able to answer my questions :P

alan-l · 11-02-2005, 04:39 PM

yes, we're seeing quite an increase in the "epassporte support sucks ball" threads. I wonder what is so difficult about doing things right, not like is rocket science

uvort · 11-02-2005, 04:41 PM

Quote:

Originally Posted by Brad Mitchell

This is the question I really want to know the answer to... it's like saying a consumer can't purchase online from a business! I've experienced everything else, too, but this is what I really would like to hear discussed.

Brad

Heh.. the company just needs to setup a payment form.. takes about 2 minutes.. I set it up and I have people Epass me money to my business account no problem.

Brad Mitchell · 11-02-2005, 04:52 PM

I think we're all in agreement that the service is both awesome and much needed. I also think that most of us reasonable people know that they must be experiencing the growing pains. If I could put money on it, I would bet that their business is growing at 5-10% monthly, compounded. That would make for significant challenges to all of their systems - response times, customer service quality, etc.

I am sure they will pull through this. Epassporte is quite an undertaking and I take my hat off to them for endeavoring to make it a success online.

Brad

Biggy · 11-02-2005, 04:55 PM

its very burdensome to get a business account there. they require all sorts of interesting stuff like proof of your articles of incorporation, bank account statements, etc. I was always turned off by the process. I recently got a personal account, was much easier.

PMdave · 11-02-2005, 05:00 PM

since chris will be comming here: when will we be able to add european bank accounts?

Damian_Maxcash · 11-02-2005, 05:04 PM

Quote:

Originally Posted by Brad Mitchell

I think we're all in agreement that the service is both awesome and much needed. I also think that most of us reasonable people know that they must be experiencing the growing pains. If I could put money on it, I would bet that their business is growing at 5-10% monthly, compounded. That would make for significant challenges to all of their systems - response times, customer service quality, etc.

I am sure they will pull through this. Epassporte is quite an undertaking and I take my hat off to them for endeavoring to make it a success online.

Brad

Who the fuck do you think you are?

Coming on here and speaking sense like that - where do you think you are?

MaDalton · 11-02-2005, 05:05 PM

Quote:

Originally Posted by PMdave

since chris will be comming here: when will we be able to add european bank accounts?

excellent question - much needed

crockett · 11-02-2005, 05:09 PM

I have a question as well.. Why can't I use my checking account debit card to fund my epass account.

I hate credit cards and never use them.. I just use my debit card for everything. Well everything except epassporte..

Broda · 11-02-2005, 05:09 PM

Quote:

Originally Posted by shaliza

I have sent this thread to Chris however he is in Europe this week and it is quite late there now.

Rest assured, Chris will answer this thread the moment he wakes up.

In the meantime, please feel free to contact me directly regarding any questions or issues you may have with your account.

My contact information is listed below.

Thank You

Yeah right. Getting a reply from you is just as difficult as an educated reply from your support. I have 3-4 emails sent to you go unreplied. Not saying I answer emails on time, but eventually I do. You surely don't.

NickJ · 11-02-2005, 05:10 PM

there are a lot of laws to deal with.

4Pics · 11-02-2005, 07:10 PM

epassporte works for me, would be nice if I could load it cheap like i do for paypal with a credit card though.

SureFire · 11-02-2005, 07:16 PM

Quote:

Originally Posted by crockett

I have a question as well.. Why can't I use my checking account debit card to fund my epass account.

I hate credit cards and never use them.. I just use my debit card for everything. Well everything except epassporte..

I would like to know the same thing and my debit card has the visa logo...the card just has the company name on it.

montythestrange · 11-02-2005, 07:25 PM

bumpity bump

wargames · 11-02-2005, 07:29 PM

Quote:

Originally Posted by shap

You own and run Epassporte, right?

Why is support so terrible?

Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)?

Why can personal accounts not send money to a business account?

I'm just curious. You have a potentially kick ass product that is seriously lacking in some key areas that seem like they would be very easy to fix. In the past few weeks I've seen alot of epassporte complaints (regarding support etc) and yet no reply from you or your crew. How come?

Totally Agree Shap i still use paypal these days as epassporte is such a pain to use. If they copy paypal from top to bottom i would jump ship asap. Good post maybe with this post will see some changes.

Serge Litehead · 11-02-2005, 07:48 PM

declined for business and personal account for no apparent reason, the sign up form misfunctioned many times. good luck to them...

David - PG · 11-02-2005, 11:26 PM

I would appreciate if Epassporte would allow the user to view his entire transaction history. Why on earth would you limit the results to only the last 15 that is beyond me.

Quote:

Originally Posted by shap

Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

Taboo · 11-03-2005, 12:20 AM

Quote:

Originally Posted by Chio

A complete paypal type system that allows adult and is back by years of billing/online experience is about 1 month from launch.

interesting.... thread bookmarked.

RogerV · 11-03-2005, 12:22 AM

Quote:

Originally Posted by ffmihai

urhmmm i am a satisfied customer... always got answers to emails and the phone support rocks IMHO...

Same here havnt had any problems

jact · 11-03-2005, 12:29 AM

KimmyKim explained the no transfer between personal and business accounts once, let me try to paraphrase.

Business accounts are 100% funded by wires and therefore the funds are secured, personal accounts have the ability to be funded by a Credit Card and therefore are unsecured funds. They dont want to mix up the funds and have a transaction be reversed so they simply don't want to allow it.

I think I got that right?

The transaction history is HUGELY important, it should be expanded and be available from the minute you opened your account until present.

Chio · 11-03-2005, 12:47 AM

Quote:

Originally Posted by Taboo

interesting.... thread bookmarked.

Indeed. Don't quote me on time though

as there are quite a few things that need working out such as our risk distribution systems, and ACH/debit card system.

So far it looks good for a launch very near term.

Brad Mitchell · 11-03-2005, 12:51 AM

You know, the only other thing that frustrates me sometimes when I get payments it doesn't really give a good description of who is sending the money unless the sender puts in a description. Makes for confusion sometimes because people must just assume I'm psychic

Brad

CybermedAndy · 11-03-2005, 12:54 AM

They are making getting a business account an enormous pain in the ass for us.

And I agree the customer service is lacking, to say the least.

DamageX · 11-03-2005, 12:59 AM

Seeing so many people complain about ePassporte raises one simple question. WHY IS THERE NO COMPETITION?

If there was competition, you'd see these people clean up their act in a jiffy. Would yuo take shit like this from your regular bank? If they jerked me around with no support and shit, I'd be closing my account and moving to another bank before they knew it.

11-02-2005, 02:44 PM	#1
Shap Confirmed User Industry Role: Join Date: May 2001 Posts: 8,313	Chris Mallick.... Why??? You own and run Epassporte, right? Why is support so terrible? Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions? Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)? Why can personal accounts not send money to a business account? I'm just curious. You have a potentially kick ass product that is seriously lacking in some key areas that seem like they would be very easy to fix. In the past few weeks I've seen alot of epassporte complaints (regarding support etc) and yet no reply from you or your crew. How come? Last edited by Shap; 11-02-2005 at 02:45 PM..

11-02-2005, 02:45 PM	#2
Anthony Keyboard Warrior Join Date: Feb 2001 Location: One of the outer rings of Hell Posts: 9,653	Excellent questions Shap. I'd like to hear those answers too. __________________

11-02-2005, 02:46 PM	#3
Screaming I can change this!!!!! Join Date: Feb 2004 Posts: 18,972	They are 2 busy counting the money they are bilking you out of lol.. __________________

11-02-2005, 02:48 PM	#4
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	interesting.... __________________ Crypto HODLr Crypto mining Angel investor

11-02-2005, 02:53 PM	#6
LadyMischief Orgasms N Such! Industry Role: Join Date: Sep 2002 Location: Oakville, Ontario Posts: 18,135	Yeah I think everyone would love to konw that.. their support for us was crappy too... __________________ ICQ 3522039 Content Manager - orgasm.com [email protected]

11-02-2005, 02:54 PM	#7
karlm Confirmed User Join Date: Jun 2004 Location: UK Posts: 4,194	Bump Bump __________________ ICQ 584665926

11-02-2005, 02:58 PM	#9
ffmihai keep walking... Industry Role: Join Date: Jun 2002 Posts: 7,177	urhmmm i am a satisfied customer... always got answers to emails and the phone support rocks IMHO... __________________

11-02-2005, 03:03 PM	#11
slapass Too lazy to set a custom title Join Date: Nov 2002 Location: Earth Posts: 14,625	What is so crazy is the product is kick ass. It took forever to get it the way I wanted but I love it now. It sucks if I need to change something as I know it takes 5 phone calls on average. No idea why that is.

11-02-2005, 03:04 PM	#12
xfalmp Confirmed User Join Date: Aug 2002 Location: Brazil Posts: 1,474	Hmm I dunno, Shaliza has taken good care of me in the past. But the others... pffff.... __________________ Trust the "WOW" effect.

11-02-2005, 03:04 PM	#13
GTS Mark Vrume Mark Industry Role: Join Date: Jan 2001 Location: Toronto, Canada Posts: 20,912	I think epassporte is a great product they just need to refine their services a bit better. DH

11-02-2005, 03:06 PM	#14
AlienQ - BANNED FOR LIFE best designer on GFY Join Date: Mar 2003 Location: IALIEN.COM - High Definition Video and Photographic Productions -ICQ 78943384 Posts: 30,307	I think it is amusing this same question has been asked by "Nobodies" and were told STFU, GFY, Epassporte rocks etc etc etc... Now its a big deal because Shap asks the question? LOL. Ass kissers. __________________ NAKED HOSTING FTW!11 I'm On The INSANE PLAN $9.95/mo! \| The Alien Blog Adult News Worth Reading Updated Daily \| Content For Sale! 641 PICS 216 MINUTES OF VIDEO $350.00 \|ICQ: 78943384 \|

11-02-2005, 03:12 PM	#16
Big E Registered User Industry Role: Join Date: Mar 2002 Location: San Diego, CA Posts: 935	What I don't understand is why they didn't copy PayPal to a FUCKING 'T' (or 'L' in this case).. ? (shrug)

11-02-2005, 03:16 PM	#17
sandman! Icq: 14420613 Industry Role: Join Date: Mar 2001 Location: chicago Posts: 15,432	good luck getting an answer epassport has been sucking ass this last month at leat 10 times i have tried to send someone $$$ and had problems paypal on its worst week is better then epassport. __________________ Need WebHosting ? Email me for some great deals [email protected]

11-02-2005, 03:16 PM	#18
Chio Confirmed User Join Date: Oct 2002 Location: ICQ: 39-183769 Posts: 8,002	A complete paypal type system that allows adult and is back by years of billing/online experience is about 1 month from launch. __________________ I seo'd my hair yesterday and today it's pr7! RIP Texas Dreams Are you a content producer or program owner sick of tube sites? Contact me on ICQ: 39-183769

11-02-2005, 03:19 PM	#19
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,487	Shaliza is amazing and is at my beck and call, never dealt with anyone else so I wouldn't really know. WG __________________ I play with Google.

11-02-2005, 04:20 PM	#20
the Shemp congrats to the winners Industry Role: Join Date: Nov 2001 Location: Echo Beach Posts: 10,891	"there is a small disconnect between the end user and the functionality of the product..." 98% of the time the product works well and as intended, but its the 2% that drives us crazy.. __________________ i use Vacares...so should you Submit your picture galleries to my site...Outlaw TGP

11-02-2005, 04:23 PM	#22
nofx Too lazy to set a custom title Join Date: Nov 2002 Location: Virgin Mary's womb Posts: 16,826	good questions __________________ Often times I wonder why There's love and hate, theres live or die. When sickness comes I must decide: When feelings go, theres suicide.

11-02-2005, 04:33 PM	#23
Damian_Maxcash So Fucking Banned Join Date: Oct 2002 Location: MaxCash.com Posts: 12,745	The only problem I have had is with the phone support. I have never lost it and spoken to anyone the way I spoke to some girl on that support line. I swear she she only knew one line - I wanted to fly over and shove it up her ass, and not in a good way.

11-02-2005, 04:35 PM	#24
shaliza Confirmed User Industry Role: Join Date: Dec 2002 Location: toronto Posts: 548	I have sent this thread to Chris however he is in Europe this week and it is quite late there now. Rest assured, Chris will answer this thread the moment he wakes up. In the meantime, please feel free to contact me directly regarding any questions or issues you may have with your account. My contact information is listed below. Thank You __________________ Email: shaliza.somani at ePassporte dot com

11-02-2005, 04:36 PM	#25
xxxice Confirmed User Join Date: Feb 2002 Posts: 5,042	Hello

11-02-2005, 04:39 PM	#28
alan-l Confirmed User Join Date: May 2003 Location: look behind you Posts: 2,477	yes, we're seeing quite an increase in the "epassporte support sucks ball" threads. I wonder what is so difficult about doing things right, not like is rocket science

11-02-2005, 04:52 PM	#30
Brad Mitchell Confirmed User Industry Role: Join Date: Nov 2001 Location: Southfield, MI Posts: 9,812	I think we're all in agreement that the service is both awesome and much needed. I also think that most of us reasonable people know that they must be experiencing the growing pains. If I could put money on it, I would bet that their business is growing at 5-10% monthly, compounded. That would make for significant challenges to all of their systems - response times, customer service quality, etc. I am sure they will pull through this. Epassporte is quite an undertaking and I take my hat off to them for endeavoring to make it a success online. Brad __________________ President at MojoHost \| brad at mojohost dot com \| Skype MojoHostBrad 71 industry awards for hosting and professional excellence since 1999

11-02-2005, 04:55 PM	#31
Biggy Confirmed User Join Date: Jul 2001 Posts: 1,595	its very burdensome to get a business account there. they require all sorts of interesting stuff like proof of your articles of incorporation, bank account statements, etc. I was always turned off by the process. I recently got a personal account, was much easier.

11-02-2005, 05:00 PM	#32
PMdave Confirmed User Join Date: Dec 2003 Posts: 1,517	since chris will be comming here: when will we be able to add european bank accounts?

11-02-2005, 05:09 PM	#35
crockett in a van by the river Industry Role: Join Date: May 2003 Posts: 76,806	I have a question as well.. Why can't I use my checking account debit card to fund my epass account. I hate credit cards and never use them.. I just use my debit card for everything. Well everything except epassporte.. __________________ In November, you can vote for America's next president or its first dictator.

11-02-2005, 05:10 PM	#37
NickJ So Fucking Banned Join Date: Oct 2005 Posts: 325	there are a lot of laws to deal with.

11-02-2005, 07:10 PM	#38
4Pics Confirmed User Industry Role: Join Date: Dec 2001 Posts: 7,952	epassporte works for me, would be nice if I could load it cheap like i do for paypal with a credit card though.

11-02-2005, 07:25 PM	#40
montythestrange Confirmed User Join Date: Jun 2005 Location: NoCal Posts: 184	bumpity bump __________________ If you put instant coffee in the microwave, do you go back in time? DatingGold Rocks!

11-02-2005, 07:48 PM	#42
Serge Litehead Confirmed User Industry Role: Join Date: Dec 2002 Location: Behind the scenes Posts: 5,190	declined for business and personal account for no apparent reason, the sign up form misfunctioned many times. good luck to them... __________________ SilverCrocodile.com Adult web design since '05

11-03-2005, 12:29 AM	#46
jact Confirmed User Join Date: Sep 2002 Location: Oakville, Canada Posts: 9,134	KimmyKim explained the no transfer between personal and business accounts once, let me try to paraphrase. Business accounts are 100% funded by wires and therefore the funds are secured, personal accounts have the ability to be funded by a Credit Card and therefore are unsecured funds. They dont want to mix up the funds and have a transaction be reversed so they simply don't want to allow it. I think I got that right? The transaction history is HUGELY important, it should be expanded and be available from the minute you opened your account until present. __________________ Free agent

11-03-2005, 12:51 AM	#48
Brad Mitchell Confirmed User Industry Role: Join Date: Nov 2001 Location: Southfield, MI Posts: 9,812	You know, the only other thing that frustrates me sometimes when I get payments it doesn't really give a good description of who is sending the money unless the sender puts in a description. Makes for confusion sometimes because people must just assume I'm psychic Brad __________________ President at MojoHost \| brad at mojohost dot com \| Skype MojoHostBrad 71 industry awards for hosting and professional excellence since 1999

11-03-2005, 12:54 AM	#49
CybermedAndy Confirmed User Join Date: Jul 2004 Location: Vancouver Posts: 4,170	They are making getting a business account an enormous pain in the ass for us. And I agree the customer service is lacking, to say the least. __________________ Add some upsell items to your pages here!

11-03-2005, 12:59 AM	#50
DamageX Marketing & Strategy Industry Role: Join Date: Jun 2001 Location: Former nomad Posts: 14,293	Seeing so many people complain about ePassporte raises one simple question. WHY IS THERE NO COMPETITION? If there was competition, you'd see these people clean up their act in a jiffy. Would yuo take shit like this from your regular bank? If they jerked me around with no support and shit, I'd be closing my account and moving to another bank before they knew it. __________________ Whitehat is for chumps If you don't do it, somebody else will - true story!