Chris Mallick.... Why???
 

You own and run Epassporte, right?

Why is support so terrible?

Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)?

Why can personal accounts not send money to a business account?

I'm just curious. You have a potentially kick ass product that is seriously lacking in some key areas that seem like they would be very easy to fix. In the past few weeks I've seen alot of epassporte complaints (regarding support etc) and yet no reply from you or your crew. How come?

Excellent questions Shap.

I'd like to hear those answers too.

They are 2 busy counting the money they are bilking you out of lol..

interesting....

You can say that again.....

Yeah I think everyone would love to konw that.. their support for us was crappy too...

Bump Bump

true good post

urhmmm i am a satisfied customer... always got answers to emails and the phone support rocks IMHO...

This is the question I really want to know the answer to... it's like saying a consumer can't purchase online from a business! I've experienced everything else, too, but this is what I really would like to hear discussed.

Brad

What is so crazy is the product is kick ass. It took forever to get it the way I wanted but I love it now. It sucks if I need to change something as I know it takes 5 phone calls on average. No idea why that is.

Hmm I dunno, Shaliza has taken good care of me in the past. But the others... pffff....

I think epassporte is a great product they just need to refine their services a bit better. :)

DH

I think it is amusing this same question has been asked by "Nobodies" and were told STFU, GFY, Epassporte rocks etc etc etc...

Now its a big deal because Shap asks the question?

LOL.

Ass kissers.

I'll be awaiting the answer to this also.. didn't know that.

What I don't understand is why they didn't copy PayPal to a FUCKING 'T' (or 'L' in this case).. ? (shrug)

good luck getting an answer


epassport has been sucking ass this last month at leat 10 times i have tried to send someone $$$ and had problems paypal on its worst week is better then epassport.

A complete paypal type system that allows adult and is back by years of billing/online experience is about 1 month from launch.

Shaliza is amazing and is at my beck and call, never dealt with anyone else so I wouldn't really know.
WG

"there is a small disconnect between the end user and the functionality of the product..." 98% of the time the product works well and as intended, but its the 2% that drives us crazy..

I heard the support will be improved in the coming days.

For old statements mail businessaccountinfo at epassporte.com from you account email at mail.epassporte.com or login and click mail in the top right corner.

good questions

The only problem I have had is with the phone support. I have never lost it and spoken to anyone the way I spoke to some girl on that support line. I swear she she only knew one line - I wanted to fly over and shove it up her ass, and not in a good way.

I have sent this thread to Chris however he is in Europe this week and it is quite late there now.

Rest assured, Chris will answer this thread the moment he wakes up.

In the meantime, please feel free to contact me directly regarding any questions or issues you may have with your account.

My contact information is listed below.

Thank You

Hello :uhoh :Oh crap

I fucking agree with this post !!!!!!!

Jesus ... Epass could be so much better with a little more effort ... I've always hated it for thoses reason ...

Another one is the founds held on credit card purchases... and the low limit...

The support guys totally sucks too.

Just added you, hope you'll be able to answer my questions :P

yes, we're seeing quite an increase in the "epassporte support sucks ball" threads. I wonder what is so difficult about doing things right, not like is rocket science :disgust

Heh.. the company just needs to setup a payment form.. takes about 2 minutes.. I set it up and I have people Epass me money to my business account no problem. :thumbsup

I think we're all in agreement that the service is both awesome and much needed. I also think that most of us reasonable people know that they must be experiencing the growing pains. If I could put money on it, I would bet that their business is growing at 5-10% monthly, compounded. That would make for significant challenges to all of their systems - response times, customer service quality, etc.

I am sure they will pull through this. Epassporte is quite an undertaking and I take my hat off to them for endeavoring to make it a success online.

:)

Brad

its very burdensome to get a business account there. they require all sorts of interesting stuff like proof of your articles of incorporation, bank account statements, etc. I was always turned off by the process. I recently got a personal account, was much easier.

since chris will be comming here: when will we be able to add european bank accounts?

Who the fuck do you think you are?

Coming on here and speaking sense like that - where do you think you are?

excellent question - much needed

I have a question as well.. Why can't I use my checking account debit card to fund my epass account.

I hate credit cards and never use them.. I just use my debit card for everything. Well everything except epassporte.. :disgust

Yeah right. Getting a reply from you is just as difficult as an educated reply from your support. I have 3-4 emails sent to you go unreplied. Not saying I answer emails on time, but eventually I do. You surely don't.

there are a lot of laws to deal with.

epassporte works for me, would be nice if I could load it cheap like i do for paypal with a credit card though.

I would like to know the same thing and my debit card has the visa logo...the card just has the company name on it. :Oh crap

bumpity bump

Totally Agree Shap i still use paypal these days as epassporte is such a pain to use. If they copy paypal from top to bottom i would jump ship asap. Good post maybe with this post will see some changes. :thumbsup

declined for business and personal account for no apparent reason, the sign up form misfunctioned many times. good luck to them...

I would appreciate if Epassporte would allow the user to view his entire transaction history. Why on earth would you limit the results to only the last 15 that is beyond me.

interesting.... thread bookmarked. :)

Same here havnt had any problems

KimmyKim explained the no transfer between personal and business accounts once, let me try to paraphrase.

Business accounts are 100% funded by wires and therefore the funds are secured, personal accounts have the ability to be funded by a Credit Card and therefore are unsecured funds. They dont want to mix up the funds and have a transaction be reversed so they simply don't want to allow it.

I think I got that right?

The transaction history is HUGELY important, it should be expanded and be available from the minute you opened your account until present.

Indeed. Don't quote me on time though :) as there are quite a few things that need working out such as our risk distribution systems, and ACH/debit card system.

So far it looks good for a launch very near term.

You know, the only other thing that frustrates me sometimes when I get payments it doesn't really give a good description of who is sending the money unless the sender puts in a description. Makes for confusion sometimes because people must just assume I'm psychic :)

Brad

They are making getting a business account an enormous pain in the ass for us.

And I agree the customer service is lacking, to say the least.

:(

Seeing so many people complain about ePassporte raises one simple question. WHY IS THERE NO COMPETITION?

If there was competition, you'd see these people clean up their act in a jiffy. Would yuo take shit like this from your regular bank? If they jerked me around with no support and shit, I'd be closing my account and moving to another bank before they knew it.