and read my post above.

on the 8th, addressed to [email protected] i sent him an email asking him to please contact quiet regarding the questions he had. (im looking at the email right fucking now) sent atround 3pm on the 8th

also on the 8th, quiet emailed me the info you mention.

guess what, the cpanel log in didnt work, i am looking at all these emails in front of me right now. we emailed and heard nothing.

we said fuck it, we will just go with phatservers.

seriously dont try to fucking pin this crap on me or my partner.

he paid, we got nothing.

your move

I use phatservers! There is no better host.

Sure there are cheaper....but hey like I said there is no better :thumbsup

I was about to order a server at SplitInfinity this week but ..
This thread gave me a warning to a no no

Hmmm.. this thread is alarming.:(

seems like a spam filter nuked someone's emails somewhere here.

cleaning up my bookmarks

Ouch.. Split too worried about saving face and in the process drowning.

Interesting.

SplitInfinity: your posts say alot

For those who've read this entire thread will see that

and alarming :glugglug

This issue is not about us not trying to make the customer happy.
It is about a customer who signed up, got what was promised to him
and then got a FREE server offer from phatservers and decided he didnt
want the server he had with us because, of course, why pay for what
you dont need when you get it FREE for a link trade?

We always want to work with customers to make them happy.
Everyone always says, the customer is always right.... How and
when do you draw the line? We did work, they got what they ordered
and now they get it FREE somewhere else so were supposed to just
eat it?

Everyone above is saying "Follow up" as if we didn't follow up with the customer.
What you are missing is that I was chatting with Fletch the entire time about the server and his partner and etc..... there was no need to call because he had our AIM, ICQ, EMAIL, PHONE etc and was in contact with us about everything.

He should have called us and told us there was a problem. He did not.
We did not need to call them because we were in contact instant messaging wise.

This is simple to me, he got it free elsewhere so decided to run with it and try to get his money back from us after we already did the work.

He emailed us telling us he was getting it FREE and no longer needed the server......

We said ok, but denied his refund request because the order was already completed however he could cancel from there on.

I don't feel that just because he says he wants a refund he should get it.
Come on now... to the court of public opinion.... would you refund him after you did the work and he DID get the server?

He stated in this thread that he heard nothing from us at all .. Now you tell us he forwarded you this email. Then didn't contact us when there was an issue with the login info provided.

PS, I just went back and found the welcome email, the login info for WHM does infact work just fine. So I checked the server logs, you tried to log in to Cpanel with the root username/password .. however the email you received clearly stated "WHM ADMINISTRATOR URL", "WHM ADMIN USERNAME", and "WHM ADMIN PASSWORD" .. you tried to use this login info on the Cpanel url, not the WHM url .. In order to use cpanel, you need to create accounts through Cpanel's WHM first.

I am not trying to point fingers, just stating the facts. We provided all the info, working, the server was online ready to use, and you didn't let us know you were having a problem with accessing it.

Hengittäkää syvään!

I know I wouldn't post the guys fucking name on a message board, don't you have some sort of privacy policy about (ex) customer information?

i love phatservers...quick,fast and reliable




plus sly rj si sexy:thumbsup

Guys, it's not about saving face. Why did he not talk to us before slandering us?
He never gave the chance for anything to be discussed. I just feel like he
went to the boards in a threatining way which to me I think he should have contacted us first to talk about his issues..... nope.

i never got a server you maniac.

we didn't hear from you for a week lol, after repeated emails to Chris.

this is the sort of thing you run into whenever you deal with someone you don't know. enjoy you're free grand you leech.

still don't even know if my account is cancelled yet - not going to wad through your page of bullshit.

will you be charging me for November? about the 100th time i've asked. great company lol.

:)

lol - weak, and much too late. where's my fucking cancellation? where's my october refund?

or do you still want me to pay for a server and bandwidth for OCTOBER, when it isn't even mid september yet? and i never used or wanted the fucking thing after waiting a week to hear back from you?

:)

AHAHAHhhaha omg. :1orglaugh

be warned, people respect fletch and quiet.

no one do business with this ass clown of a hosting company.

phatservers you will get a good host, sly is good people.

goto phatservers

Phatservers! :thumbsup

at least cancel my ass, and keep the grand - apparently you can't even do that lol

what a huge, colossal joke :)

I already replied and said that your account has been cancelled.

And you keep saying you never got a server, however Fletch acknowledged that you forwarded him the email with the server login information .. which he clicked the wrong url to try the login on.

loss to quiet - $845.67
loss to splitinfinity - tens of thousands or more.


a company with any class would have refunded the money due to communication problems just to uphold their name and reputation - trying despritly to hang onto the $845 shows what would could and probally will happen to anyone with a large account with them when problems occur. Not pretty. Not someone I'd want to do business with.


everything comes back to you, esp in business and it looks like quiet just SEVERLY bitch slapped this company HARD for fucking him over. After reading this thread, many major bandwidth uses won't even give splitinfinitidy a second look now at ANY rate.

Phatservers saved my ass about 18 months ago, if I had of gone to one more bad host I think I would of admitted defeat and closed shop.
They are rock solid with top-notch support I can?t recommend them highly enough.

absolutely, and we could never fucking login. cpanel the login would not work. duh.

i'm sure you've fixed it by now lol, but we were never able to login.

anyway, at least my account was cancelled

ENJOY THE 845.67

cheers

:glugglug

Think your wrong i know people that have hosted at splitinfinity and if i was looking for managed hosting they would still be near the top of my list they have been around longer then most of the hosts spamming gfy and will probably still be here after most are gone.

lol

:Graucho

it won't effect old accounts much - and that's how penny pincher idiots justify their actions like this. But good luck getting new clients that have read this thread - and the loss in new business there is beyond enormous - but penny pinchers don't see that.

it's the difference between short term thinking and long term thinking, and i don't see much long term thinking from what split infinity has said in this thread.

We already submitted the refund for October, but I realized after all my other posts that had I bothered you mention this, you still wouldn't have read it .. just like you didn't read when I said your account was indeed cancelled.

I'm available for public relations / customer service upon request.

Cost $10,000 per month.

Can start immediately.

anyway, enjoy your day - at least my fucking account is cancelled.

though i certainly don't trust that it is, and will be watching my cc charges for the likely 'accounting mistake' :)

enjoy the free cash boys!

Boy, I keep repeating things over and over don't I....

I looked at the logs, Fletch tried to log in to the Cpanel URL, with the WHM username/password .. that is why it did not work.

keep it. i don't give a fuck.

So you are saying that anyone can makeup anything and just because they do and take it to the boards, we should be sweet to them and just bend over and take it....?

Alright. So Quiet, what do YOU think is fair?

Your account is certainly cancelled:

Client Notes [Add]
ID Type Comments Timestamp
349 Admin Update Status: Active - Canceled - Chris Eastman 09/14/2004
306 Admin Update Status: Pending - Active - Chris Eastman 09/08/2004
303 System Registered on: 09/06/2004: 11:45:56 From: 64.114.1 .. more 09/06/2004

Someone need to grab a beer and chill out :winkwink:

A good host will have you set-up within 24 hours unless they are waiting for hardware and give you warning.

yep - that makes TOTAL sense - split infinitity has a DIFFERENT username/password for the cancel URL - yep - that way no one CAN cancel and you can keep on billing them.

:thumbsup

totally legitimate business practice!

just be sure my account is cancelled. took a very long time on the boards, but apparently it has been. obviously i'll have to watch my cc like a hawk.

the rest i don't give a fuck about anymore. keep the fucking money, it means nothing to me.

wrong. the user/pass that came in my email did not work.

of course you could have changed that by now, so who cares.

Can you read?
that post was about the server that was setup nothing to do with billing.

What in the heck are you talking about? Who said anything about a cancel URL .. we were discussing that they said the login information for their server (a cpanel server) did not work .. I simply stated that they clicked the wrong url to log in with that login/password.

SleazyDream, you are not even reading the thread are you? LOL
What you just said had nothing to do with anything. There is no password
to cancel anything. :-) ;-)

at least buy some girl scout cookies with it.

are you high?

he's not very bright, just ignore him.

No are you drunk?

You should have given him a 100% full refund for every cent you charged him......Boy you have absolutely no business sense at all.....:1orglaugh I would say that sleazydream is correct, and you just killed most if not all future growth of you biz. IMHO on page 1 the second you saw this thread you should been on the phone with Quiet and ended all this, whatever it took. :2 cents: