iBill... grrrrrr - GoFuckYourself.com

Giorgio_Xo · 09-07-2004, 07:48 AM

1. Where are all my sales and rebills from Sunday?

2. I had zero rebills yesterday. This is impossible across 5 accounts.

3. No sales or rebills today.

I can't believe your company wasn't prepared. Isn't this around a dozen times the CMI has been down in 2 years? Why are your servers located in a hurricane zone? One back-up generator is not considered mission critical.

Spudstr · 09-07-2004, 08:33 AM

no sales here either :-/

FreeOnes · 09-07-2004, 08:37 AM

I have 6 sales reported in the last 2 days.
This is way too less, I have MANY accounts.

Sosa · 09-07-2004, 08:40 AM

yep, hits were way down also. No way everything was tracked correctly.

iBillJeff · 09-07-2004, 08:52 AM

Giorgio_Xo,

We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI.

We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours.

All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening.

Also, feel free to contact me any time to discuss any other issues.

Thanks,
Jeff

954.363.4705
888.371.7800 x4705
[email protected]

scoreman · 09-07-2004, 08:58 AM

One thing that everyone should know is that what is shown in the CMI is not necessarily what was sold. The reason for this is that the transaction processing is done on a different data table than what is used for the CMI. The data has to be replicated over to the CMI data base and that could take some time. I wouldnt worry about this, sales over the weekend were strong and the revshare tracking was in place.

One last thing, iBill pays from the transaction data base NOT the CMI data base, another reason not to get too freaked out over data replication issues.

Doctor Dre · 09-07-2004, 09:20 AM

ibill gets owned on the board for the 10000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000000 0000000000000000 th time

Giorgio_Xo · 09-07-2004, 09:24 AM

Quote:

Originally posted by iBillJeff
Giorgio_Xo,

We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI.

We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours.

All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening.

Also, feel free to contact me any time to discuss any other issues.

Thanks,
Jeff

954.363.4705
888.371.7800 x4705
[email protected]

I'll wait some more...

Giorgio_Xo · 09-07-2004, 09:26 AM

Quote:

Originally posted by iBillJeff
Giorgio_Xo,

We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI.

We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours.

All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening.

Also, feel free to contact me any time to discuss any other issues.

Thanks,
Jeff

954.363.4705
888.371.7800 x4705
[email protected]

You should send me an eighth of an ounce of Rosenthal's Killer Bud to ease my pain. Please contact the Oakland's Buyer's Club for details.

Lensman · 09-07-2004, 09:44 AM

Quote:

Originally posted by iBillJeff
Giorgio_Xo,

We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI.

We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours.

All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening.

Also, feel free to contact me any time to discuss any other issues.

Thanks,
Jeff

954.363.4705
888.371.7800 x4705
[email protected]

Thanks for the head's up.

xdcdave · 09-07-2004, 09:45 AM

I noticed this as well on one of my mainstream projects, but everything looks better now and yesterday was excellent.

Jake · 09-07-2004, 10:07 AM

Quote:

Originally posted by iBillJeff
Giorgio_Xo,

We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI.

We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours.

All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening.

Also, feel free to contact me any time to discuss any other issues.

Thanks,
Jeff

954.363.4705
888.371.7800 x4705
[email protected]

BULLSHIT JEFF!!! I'm not here to debate what level of support you should or should not have been able to provide during a hurricane! I'm here to call BULLSHIT on the party line, "....transaction processing was not interrupted...." No matter how many times you or Mark come here stating that "transaction processing" was not interrupted the fact remains that it was interrupted, PERIOD! Just say, "We had a huricane and were unable to process some transactions."

I've posted the following to no less that 4 threads regarding iBill being down and have yet to receive a reply from iBill:

You mean "subscription" processing, not "transaction" processing, right? Our iBill store was down for over 48 hours and would not process transactions. Anytime a user clicked a "buy" button in our store they were taken to a page that stated:

"...Transaction processing is NORMAL and all transactional data is secure, as a result of our backup servers in an out of state location..."

Well, transaction processing quite obviously was NOT NORMAL if the user is taken to this message when they attempted to buy something.

If iBill does not consider tangible processing to be part of their "essential operations" then maybe they shouldn?t offer a billing solution for tangibles.

Needless to say, I'm more than a little disappointed at how this whole situation was handled.

BigWebRev · 09-07-2004, 10:26 AM

Quote:

Originally posted by scoreman
One thing that everyone should know is that what is shown in the CMI is not necessarily what was sold.

REALLY???????????

iBillJeff · 09-07-2004, 11:03 AM

Jake,

I apologize and by no means meant to bullshit you or anyone else on the board. I was referring to non-catalog transaction processing and should not have made that assumption. We did have an outage for Catalog Complete transactions. However to my knowledge the Catalog outage was for less than 24 hours.

Please give me a call or send me an E-mail and I will be more than happy to discuss this and research any more details for you.

Once again, there was never any intent to bullshit anyone, just that I was only referring to non-catalog buisness. We do value our catalog/tangible customers and I am sorry for the error in communication.

09-07-2004, 07:48 AM	#1
Giorgio_Xo Confirmed User Join Date: Mar 2003 Location: Las Vegas, NV Posts: 4,263	iBill... grrrrrr 1. Where are all my sales and rebills from Sunday? 2. I had zero rebills yesterday. This is impossible across 5 accounts. 3. No sales or rebills today. I can't believe your company wasn't prepared. Isn't this around a dozen times the CMI has been down in 2 years? Why are your servers located in a hurricane zone? One back-up generator is not considered mission critical. __________________ Make Levees, Not War

09-07-2004, 08:33 AM	#2
Spudstr Confirmed User Industry Role: Join Date: Jan 2003 Location: In a Tater Patch Posts: 2,321	no sales here either :-/ __________________ Managed Hosting - Colocation - Network Services Yellow Fiber Networks icq: 19876563

09-07-2004, 08:37 AM	#3
FreeOnes Confirmed User Join Date: Jul 2001 Location: The Netherlands Posts: 3,400	I have 6 sales reported in the last 2 days. This is way too less, I have MANY accounts. __________________ The new FreeOnes! - AdultFilmStarContent - BabeGalleries and much more! - 1Strike Movies and much more! All powered by Xpressa

09-07-2004, 08:52 AM	#5
iBillJeff Registered User Join Date: Jun 2004 Posts: 10	Giorgio_Xo, We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI. We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours. All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening. Also, feel free to contact me any time to discuss any other issues. Thanks, Jeff 954.363.4705 888.371.7800 x4705 [email protected] __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, you may use a 624x80 instead of a 120x60. Let me repeat... A 120 x 60 button and no more that 3 lines of DEFAULT SIZE AND COLOR text.

09-07-2004, 08:58 AM	#6
scoreman Confirmed User Join Date: Nov 2001 Location: Miami, Florida Posts: 1,491	One thing that everyone should know is that what is shown in the CMI is not necessarily what was sold. The reason for this is that the transaction processing is done on a different data table than what is used for the CMI. The data has to be replicated over to the CMI data base and that could take some time. I wouldnt worry about this, sales over the weekend were strong and the revshare tracking was in place. One last thing, iBill pays from the transaction data base NOT the CMI data base, another reason not to get too freaked out over data replication issues. __________________

09-07-2004, 08:40 AM	#4
Sosa In Tushy Land Join Date: Oct 2002 Location: Nebraska Posts: 40,149	yep, hits were way down also. No way everything was tracked correctly.

09-07-2004, 09:45 AM	#11
xdcdave Confirmed User Join Date: Feb 2003 Location: North East Posts: 1,911	I noticed this as well on one of my mainstream projects, but everything looks better now and yesterday was excellent. __________________

09-07-2004, 11:03 AM	#14
iBillJeff Registered User Join Date: Jun 2004 Posts: 10	Jake, I apologize and by no means meant to bullshit you or anyone else on the board. I was referring to non-catalog transaction processing and should not have made that assumption. We did have an outage for Catalog Complete transactions. However to my knowledge the Catalog outage was for less than 24 hours. Please give me a call or send me an E-mail and I will be more than happy to discuss this and research any more details for you. Once again, there was never any intent to bullshit anyone, just that I was only referring to non-catalog buisness. We do value our catalog/tangible customers and I am sorry for the error in communication. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, you may use a 624x80 instead of a 120x60. Let me repeat... A 120 x 60 button and no more that 3 lines of DEFAULT SIZE AND COLOR text.