Quote:
Originally posted by iBillJeff
Giorgio_Xo,
We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI.
We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours.
All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening.
Also, feel free to contact me any time to discuss any other issues.
Thanks,
Jeff
954.363.4705
888.371.7800 x4705
[email protected]
|
BULLSHIT JEFF!!! I'm not here to debate what level of support you should or should not have been able to provide during a hurricane! I'm here to call BULLSHIT on the party line, "....transaction processing was not interrupted...." No matter how many times you or Mark come here stating that "transaction processing" was not interrupted the fact remains that it was interrupted, PERIOD! Just say, "We had a huricane and were unable to process some transactions."
I've posted the following to no less that 4 threads regarding iBill being down and have yet to receive a reply from iBill:
You mean "subscription" processing, not "transaction" processing, right? Our iBill store was down for over 48 hours and would not process transactions. Anytime a user clicked a "buy" button in our store they were taken to a page that stated:
"...Transaction processing is NORMAL and all transactional data is secure, as a result of our backup servers in an out of state location..."
Well, transaction processing quite obviously was NOT NORMAL if the user is taken to this message when they attempted to buy something.
If iBill does not consider tangible processing to be part of their "essential operations" then maybe they shouldn?t offer a billing solution for tangibles.
Needless to say, I'm more than a little disappointed at how this whole situation was handled.