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iBillJeff · 09-07-2004, 08:52 AM

Giorgio_Xo,

We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI.

We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours.

All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening.

Also, feel free to contact me any time to discuss any other issues.

Thanks,
Jeff

954.363.4705
888.371.7800 x4705
[email protected]

09-07-2004, 08:52 AM
iBillJeff Registered User Join Date: Jun 2004 Posts: 10	Giorgio_Xo, We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI. We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours. All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening. Also, feel free to contact me any time to discuss any other issues. Thanks, Jeff 954.363.4705 888.371.7800 x4705 [email protected] __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, you may use a 624x80 instead of a 120x60. Let me repeat... A 120 x 60 button and no more that 3 lines of DEFAULT SIZE AND COLOR text.