09-07-2004, 09:24 AM
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Confirmed User
Join Date: Mar 2003
Location: Las Vegas, NV
Posts: 4,263
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Quote:
Originally posted by iBillJeff
Giorgio_Xo,
We apologize for any inconvenience, and want you to know that we were fully prepared for Hurricane Frances and transaction processing was not interrupted. The rebiller was shut down over the weekend, but is now running. All of your rebills will be processed and visible in CMI.
We do have a complete disaster recovery and business continuity plan. The plan was implemented and allowed us to continue processing transactions through our offsite backup when power was completely lost to our Deerfield Beach, FL facility. All transactions processed during this time will be populated to CMI and should be visible within the next 24-48 hours.
All systems are back online and transaction processing should be normal. If you are not seeing any sales/signups for today, please contact me so I can research it to find out what is happening.
Also, feel free to contact me any time to discuss any other issues.
Thanks,
Jeff
954.363.4705
888.371.7800 x4705
[email protected]
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I'll wait some more...
__________________
Make Levees, Not War
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