I'm tired of Idiot third world country tech support... - GoFuckYourself.com

tyler86ed · 06-18-2004, 07:04 PM

Every time I dial tech support for my crappy DSL provider I end up talking to some idiot who can barely speak English and takes 25 mintues to fix a simple problem. I called asking for them to add an additional email address to my account (because for some reason I can't access the page with my use/pass) for my girlfriend and she is trying to test my modem. WTF. IDIOTS. These compaines are shotting themselves in the foot, and probably going to switch because of my tech support problems in the last month.

If you call about billing you better believe your going to get someone who speaks engilsh..

IDIOTS.

arial · 06-18-2004, 07:04 PM

Cancel AOL

tyler86ed · 06-18-2004, 07:06 PM

Quote:

Originally posted by arial
Cancel AOL

No AOL here

tyler86ed · 06-18-2004, 07:07 PM

The bitch just hung up on me.

arial · 06-18-2004, 07:08 PM

Quote:

Originally posted by tyler86ed
The bitch just hung up on me.

Call them back and act like you're getting murdered.

tyler86ed · 06-18-2004, 07:09 PM

Aparently there is a problem with their system and they can't add an email account..Bullshit.

Rick Latona · 06-18-2004, 07:12 PM

Having run a company that had heavy amounts of tech support staff I can tell you that your budget usually allows you to have a few idiot Americans or a bunch of idiot third world workers. Hiring truely high-tech badasses is usually unfeasable. Whatever you are paying for your DSL, they provider loses money on you the minute they pick up the phone.

tyler86ed · 06-18-2004, 07:21 PM

Quote:

Originally posted by Rick Latona
Having run a company that had heavy amounts of tech support staff I can tell you that your budget usually allows you to have a few idiot Americans or a bunch of idiot third world workers. Hiring truely high-tech badasses is usually unfeasable. Whatever you are paying for your DSL, they provider loses money on you the minute they pick up the phone.

I agree, but I also feel that it is their responsibility to give me a solution for my problem. I am paying a monthly fee for their service and If something doesn't work it needs to be fixed. If one of my clients can't log into his site, I don't tell him to "wait a few days, and it will fix itself". Its just crappy PR, their customer service reps are representing their company.

kush · 06-18-2004, 07:30 PM

Quote:

Originally posted by tyler86ed
I agree, but I also feel that it is their responsibility to give me a solution for my problem. I am paying a monthly fee for their service and If something doesn't work it needs to be fixed. If one of my clients can't log into his site, I don't tell him to "wait a few days, and it will fix itself". Its just crappy PR, their customer service reps are representing their company.

If she hung up on you, was rude, and was unqualified to handle a simple request then put in a complaint. This person is not only a drain on your time but also the company's.

tyler86ed · 06-18-2004, 07:38 PM

Quote:

Originally posted by kush
If she hung up on you, was rude, and was unqualified to handle a simple request then put in a complaint. This person is not only a drain on your time but also the company's.

You better belive I did.

06-18-2004, 07:04 PM	#1
tyler86ed Confirmed User Join Date: Jan 2004 Location: California Posts: 543	I'm tired of Idiot third world country tech support... Every time I dial tech support for my crappy DSL provider I end up talking to some idiot who can barely speak English and takes 25 mintues to fix a simple problem. I called asking for them to add an additional email address to my account (because for some reason I can't access the page with my use/pass) for my girlfriend and she is trying to test my modem. WTF. IDIOTS. These compaines are shotting themselves in the foot, and probably going to switch because of my tech support problems in the last month. If you call about billing you better believe your going to get someone who speaks engilsh.. IDIOTS. __________________ Check out all our new fresh FETISH sites, Tons of hosted galleries and fresh new content.

06-18-2004, 07:07 PM	#4
tyler86ed Confirmed User Join Date: Jan 2004 Location: California Posts: 543	The bitch just hung up on me. __________________ Check out all our new fresh FETISH sites, Tons of hosted galleries and fresh new content.

06-18-2004, 07:09 PM	#6
tyler86ed Confirmed User Join Date: Jan 2004 Location: California Posts: 543	Aparently there is a problem with their system and they can't add an email account..Bullshit. __________________ Check out all our new fresh FETISH sites, Tons of hosted galleries and fresh new content.

06-18-2004, 07:12 PM	#7
Rick Latona The Best Ideas Start Here Join Date: Dec 2002 Location: Atlanta Posts: 6,037	Having run a company that had heavy amounts of tech support staff I can tell you that your budget usually allows you to have a few idiot Americans or a bunch of idiot third world workers. Hiring truely high-tech badasses is usually unfeasable. Whatever you are paying for your DSL, they provider loses money on you the minute they pick up the phone. __________________ Regards, Rick Latona http://latonas.com Latona's - We Sell Money Making Web Properties Note to buyers of websites and traffic: please check our inventory at http://latonas.com/websites-for-sale. If you would like to make an offer on something, just let me know.

06-18-2004, 07:04 PM	#2
arial Confirmed User Join Date: Jul 2002 Location: Bay Area Posts: 4,012	Cancel AOL