Quote:
Originally posted by Rick Latona
Having run a company that had heavy amounts of tech support staff I can tell you that your budget usually allows you to have a few idiot Americans or a bunch of idiot third world workers. Hiring truely high-tech badasses is usually unfeasable. Whatever you are paying for your DSL, they provider loses money on you the minute they pick up the phone.
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I agree, but I also feel that it is their responsibility to give me a solution for my problem. I am paying a monthly fee for their service and If something doesn't work it needs to be fixed. If one of my clients can't log into his site, I don't tell him to "wait a few days, and it will fix itself". Its just crappy PR, their customer service reps are representing their company.
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