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Having run a company that had heavy amounts of tech support staff I can tell you that your budget usually allows you to have a few idiot Americans or a bunch of idiot third world workers. Hiring truely high-tech badasses is usually unfeasable. Whatever you are paying for your DSL, they provider loses money on you the minute they pick up the phone.
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Regards,
Rick Latona
http://latonas.com
Latona's - We Sell Money Making Web Properties
Note to buyers of websites and traffic: please check our inventory at http://latonas.com/websites-for-sale. If you would like to make an offer on something, just let me know.
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