okay, fuck verotel - GoFuckYourself.com

brizzad · 03-18-2004, 12:18 PM

im tired of their shit, suspending my account for no reason, and having owed me money for over 3 months now, I did $100's a day with them, im about to call them, if that doesnt go well, is there anything i can do to get my cash?

~Ray · 03-18-2004, 12:21 PM

Quote:

Originally posted by brizzad
im about to call them, if that doesnt go well, is there anything i can do to get my cash?

brizzad · 03-18-2004, 12:22 PM

edit:

nevermind, they dont have a full 24 hour staff, and it's a 7 hour difference

SoundMan · 03-18-2004, 12:25 PM

kiss your $ goodby

Sly_RJ · 03-18-2004, 12:27 PM

Are they giving others problems as well right now?

the indigo · 03-18-2004, 01:20 PM

Quote:

Originally posted by Sly_RJ
Are they giving others problems as well right now?

I just don't understand why they don't hire 10+ customer support people.

Seriously, they have problem with support since MONTHS... it's not normal that you have to wait more than 10 hours to receive an email answer. NO EXCUSE.

When you call your ISP, phone provider, electricity, whatever... it takes 20 minutes on the line, not 3 days. Email is as important as any other communication media.

steffie · 03-18-2004, 01:37 PM

Verotel has suspended most Teen sites now and instead of suspending one site only they went ahead and suspended the entire account.

In their new policy they said, that even teens over the age of 18 if they look questionable, the account was closed. No ID, Passport or anything will do good in proofing that the model is over 18.

They will hold your money for 6 month and than release it.

So,, next!

cluck · 03-18-2004, 01:39 PM

OK, time to pick a new billing processor. Not gonna use verotel on my new site.

Shoplifter · 03-18-2004, 01:39 PM

Are they still suspending sites or was that all just last week?

polish_aristocrat · 03-18-2004, 01:41 PM

Quote:

Originally posted by steffie

In their new policy they said, that even teens over the age of 18 if they look questionable, the account was closed. No ID, Passport or anything will do good in proofing that the model is over 18.

that is pretty fucked up indeed

KRL · 03-18-2004, 01:43 PM

There goes the value on teen domains.

SENSEX · 03-18-2004, 01:47 PM

In all honesty, don't blame Verotel. Teen sites were their bread and butter and it's obvious that Visa/MC forced their hand. From what it seems, they are not going to take any risks for the time being, and suspended anything they deemed questionable. It's like they have taken an "act now, think later" attitude. It sucks, and is frustrating because they do not have the manpower to support webmasters, and have not for months. If these actions mean that long term they will be stable and in business, fine then.

p.s. my sites were not suspended.

Kimmykim · 03-18-2004, 02:43 PM

Quote:

Originally posted by brizzad
edit:

nevermind, they dont have a full 24 hour staff, and it's a 7 hour difference

A billing company without 24 hour support would be a RED FLAG in my book to start with...

Verotel · 03-19-2004, 04:38 AM

Quote:

Originally posted by Kimmykim
A billing company without 24 hour support would be a RED FLAG in my book to start with...

Nice dig Kimmykim. However, it's sometimes necessary to consider cultural as well as lawful differences in different parts of the world. Here in the Netherlands there is (not yet) a 24 hour economy mentality as in the US therefore making it much more difficult to get someone to work a night shift without having to pay them a fortune if they have any sort of technical experience whatsoever. Also one needs to realize that minimum wage here is typically much higher than most of the states in the U.S. which makes those "late" hours much more expensive than what an iBill or CCBill would have to pay due to this country's laws in regards to wages for people working outside "normal business hours".

Verotel has always had a 24 x 7 end user support (as it should for those end users that have complaints about receiving a bill or are having problem with access) but merchant support has been during "extended" business hours (M-F 8am-midnight; Sat/Sun 10am-6pm Central Europe Timezone)

On another note, it shows that you are no longer by CCBill...your posts have gotten cattier toward payment processors than they used to be.

Veterans Day · 03-19-2004, 04:56 AM

Quote:

Originally posted by Verotel

Nice dig Kimmykim. However, it's sometimes necessary to consider cultural as well as lawful differences in different parts of the world. Here in the Netherlands there is (not yet) a 24 hour economy mentality as in the US therefore making it much more difficult to get someone to work a night shift without having to pay them a fortune if they have any sort of technical experience whatsoever. Also one needs to realize that minimum wage here is typically much higher than most of the states in the U.S. which makes those "late" hours much more expensive than what an iBill or CCBill would have to pay due to this country's laws in regards to wages for people working outside "normal business hours".

Verotel has always had a 24 x 7 end user support (as it should for those end users that have complaints about receiving a bill or are having problem with access) but merchant support has been during "extended" business hours (M-F 8am-midnight; Sat/Sun 10am-6pm Central Europe Timezone)

On another note, it shows that you are no longer by CCBill...your posts have gotten cattier toward payment processors than they used to be.

ya ok fuck the kimmykim comments, what about my guy above with the problems? Are you handling it now? I give 2 shakes about minimum wage requirements, get the above webmaster squared away with his cash then talk all the shit ya want to kimmy

03-19-2004, 05:11 AM

Last time i prefer CCbill

johnbosh · 03-19-2004, 05:13 AM

wow sucks

Boutros · 03-19-2004, 05:21 AM

If you CALL Verotel, it takes less than 30 secs to actually speak to someone who will help you. Pick up the phone and quit whining...

Quote:

Originally posted by the indigo

I just don't understand why they don't hire 10+ customer support people.

Seriously, they have problem with support since MONTHS... it's not normal that you have to wait more than 10 hours to receive an email answer. NO EXCUSE.

When you call your ISP, phone provider, electricity, whatever... it takes 20 minutes on the line, not 3 days. Email is as important as any other communication media.

juicybucks · 03-19-2004, 05:26 AM

verotel are okay and they talk to me, maybe getting on the phone might be better than posting on gfy

Verotel · 03-24-2004, 07:58 AM

Quote:

Originally posted by Veterans Day
ya ok fuck the kimmykim comments, what about my guy above with the problems? Are you handling it now? I give 2 shakes about minimum wage requirements, get the above webmaster squared away with his cash then talk all the shit ya want to kimmy

I'm just wondering at what point in time did the GFY forum become the venue for Verotel (or any other company for that matter) to handle client support issues? For anyone needing assistance regarding a suspended account here is our contact information (PLEASE NOTE: the GFY forum does not appear in this list.)

E-mail: [email protected] (preferred)
Telephone: +31 (20) 320 8833
EU (toll free) +00 (800) 44 22 9999
US (toll free) +1 (877) 647 1300

sjoerdv · 03-24-2004, 08:04 AM

Yes, I agree, just call, they pick up the phone

webseth · 03-24-2004, 08:26 AM

i love verotel

AWW - Kevin · 03-24-2004, 09:48 AM

Quote:

Originally posted by brizzad
....im about to call them....

you post this stuff on GFY before calling them ??

body · 03-24-2004, 09:51 AM

Quote:

Originally posted by AdvertisingSex

<img src="http://www.advertisingsex.com/bat.jpg">

That should be the solution

RWF · 04-03-2004, 04:42 PM

I don't like Verotel's business practice of suspending affiliates which account goes in negative do to sudden chargebacks, and then stealing their commision, until the affiliate sends a check.

That is ransom money!

03-18-2004, 12:18 PM	#1
brizzad holla Join Date: Jul 2003 Location: KFC Posts: 11,769	okay, fuck verotel im tired of their shit, suspending my account for no reason, and having owed me money for over 3 months now, I did $100's a day with them, im about to call them, if that doesnt go well, is there anything i can do to get my cash?

03-18-2004, 12:27 PM	#5
Sly_RJ Live Hard - Die Hard Join Date: Feb 2002 Location: Ready to leave... Posts: 17,042	Are they giving others problems as well right now? __________________ PHAT SERVERS - Quality dedicated hosting at a quality price! sly AT phatservers DOT com - 147479144

03-18-2004, 01:37 PM	#7
steffie Confirmed User Join Date: May 2002 Location: Somewhere in the Mountains, far far away Posts: 2,422	Verotel has suspended most Teen sites now and instead of suspending one site only they went ahead and suspended the entire account. In their new policy they said, that even teens over the age of 18 if they look questionable, the account was closed. No ID, Passport or anything will do good in proofing that the model is over 18. They will hold your money for 6 month and than release it. So,, next! __________________ Partying since '96 and not going anywhere Anna's Dorm

03-18-2004, 01:39 PM	#8
cluck Confirmed User Join Date: Dec 2002 Location: New Jersey Posts: 5,248	OK, time to pick a new billing processor. Not gonna use verotel on my new site. __________________ icq 279990726 www.mcdonalds.com <- great money making opportunity

03-18-2004, 01:43 PM	#11
KRL Entrepreneur Join Date: Oct 2002 Location: USA Posts: 31,429	There goes the value on teen domains. __________________ If you would like to develop your domains, you can lease inexpensive foreign labor from the leaders in the field at iWebmasters.com TO LOWER YOUR COSTS AND INCREASE YOUR PRODUCTION! * * * * * * * * * * * * Domains Adult News KRL's Newsletter Biz Tips Just Listed Domains

03-18-2004, 12:22 PM	#3
brizzad holla Join Date: Jul 2003 Location: KFC Posts: 11,769	edit: nevermind, they dont have a full 24 hour staff, and it's a 7 hour difference

03-18-2004, 12:25 PM	#4
SoundMan So Fucking Banned Join Date: Nov 2003 Location: MidWest Posts: 3,471	kiss your $ goodby

03-18-2004, 01:39 PM	#9
Shoplifter Richest man in Babylon Industry Role: Join Date: Jan 2002 Location: Posts: 10,002 Posts: 5,733	Are they still suspending sites or was that all just last week?

03-18-2004, 01:47 PM	#12
SENSEX Confirmed User Industry Role: Join Date: Jan 2003 Location: Someplace Special Posts: 1,159	In all honesty, don't blame Verotel. Teen sites were their bread and butter and it's obvious that Visa/MC forced their hand. From what it seems, they are not going to take any risks for the time being, and suspended anything they deemed questionable. It's like they have taken an "act now, think later" attitude. It sucks, and is frustrating because they do not have the manpower to support webmasters, and have not for months. If these actions mean that long term they will be stable and in business, fine then. p.s. my sites were not suspended.

03-19-2004, 05:11 AM	#16
Alex Xe Guest Posts: n/a	Last time i prefer CCbill

03-19-2004, 05:13 AM	#17
johnbosh Confirmed User Join Date: Aug 2002 Location: The Netherlands, Rotterdam Posts: 8,965	wow sucks

03-19-2004, 05:26 AM	#19
juicybucks Confirmed User Join Date: Oct 2002 Location: JuicyBucks Office in the sunshine. Posts: 1,235	verotel are okay and they talk to me, maybe getting on the phone might be better than posting on gfy __________________ JuicyBucks.com $40 per signup Celebrity Sites are our Speciality Tons of Promotional Material

03-24-2004, 08:04 AM	#21
sjoerdv Confirmed User Industry Role: Join Date: Jun 2002 Location: South America Posts: 350	Yes, I agree, just call, they pick up the phone

03-24-2004, 08:26 AM	#22
webseth Confirmed User Join Date: Jul 2003 Posts: 362	i love verotel

04-03-2004, 04:42 PM	#25
RWF Confirmed User Join Date: Mar 2004 Posts: 113	I don't like Verotel's business practice of suspending affiliates which account goes in negative do to sudden chargebacks, and then stealing their commision, until the affiliate sends a check. That is ransom money!