okay, fuck verotel
 

im tired of their shit, suspending my account for no reason, and having owed me money for over 3 months now, I did $100's a day with them, im about to call them, if that doesnt go well, is there anything i can do to get my cash?

<img src="http://www.advertisingsex.com/bat.jpg">

edit:

nevermind, they dont have a full 24 hour staff, and it's a 7 hour difference

kiss your $ goodby

Are they giving others problems as well right now?

I just don't understand why they don't hire 10+ customer support people.

Seriously, they have problem with support since MONTHS... it's not normal that you have to wait more than 10 hours to receive an email answer. NO EXCUSE.

When you call your ISP, phone provider, electricity, whatever... it takes 20 minutes on the line, not 3 days. Email is as important as any other communication media.

Verotel has suspended most Teen sites now and instead of suspending one site only they went ahead and suspended the entire account.

In their new policy they said, that even teens over the age of 18 if they look questionable, the account was closed. No ID, Passport or anything will do good in proofing that the model is over 18.

They will hold your money for 6 month and than release it.

So,, next!

OK, time to pick a new billing processor. Not gonna use verotel on my new site. :(

Are they still suspending sites or was that all just last week?

that is pretty fucked up indeed :eek7

There goes the value on teen domains.

:1orglaugh :1orglaugh :1orglaugh

In all honesty, don't blame Verotel. Teen sites were their bread and butter and it's obvious that Visa/MC forced their hand. From what it seems, they are not going to take any risks for the time being, and suspended anything they deemed questionable. It's like they have taken an "act now, think later" attitude. It sucks, and is frustrating because they do not have the manpower to support webmasters, and have not for months. If these actions mean that long term they will be stable and in business, fine then.

p.s. my sites were not suspended.

A billing company without 24 hour support would be a RED FLAG in my book to start with...

Nice dig Kimmykim. However, it's sometimes necessary to consider cultural as well as lawful differences in different parts of the world. Here in the Netherlands there is (not yet) a 24 hour economy mentality as in the US therefore making it much more difficult to get someone to work a night shift without having to pay them a fortune if they have any sort of technical experience whatsoever. Also one needs to realize that minimum wage here is typically much higher than most of the states in the U.S. which makes those "late" hours much more expensive than what an iBill or CCBill would have to pay due to this country's laws in regards to wages for people working outside "normal business hours".

Verotel has always had a 24 x 7 end user support (as it should for those end users that have complaints about receiving a bill or are having problem with access) but merchant support has been during "extended" business hours (M-F 8am-midnight; Sat/Sun 10am-6pm Central Europe Timezone)


On another note, it shows that you are no longer by CCBill...your posts have gotten cattier toward payment processors than they used to be. :tongue:

ya ok fuck the kimmykim comments, what about my guy above with the problems? Are you handling it now? I give 2 shakes about minimum wage requirements, get the above webmaster squared away with his cash then talk all the shit ya want to kimmy:glugglug

Last time i prefer CCbill :)

wow sucks

If you CALL Verotel, it takes less than 30 secs to actually speak to someone who will help you. Pick up the phone and quit whining...

verotel are okay and they talk to me, maybe getting on the phone might be better than posting on gfy :glugglug

I'm just wondering at what point in time did the GFY forum become the venue for Verotel (or any other company for that matter) to handle client support issues? For anyone needing assistance regarding a suspended account here is our contact information (PLEASE NOTE: the GFY forum does not appear in this list.)

E-mail: [email protected] (preferred)
Telephone: +31 (20) 320 8833
EU (toll free) +00 (800) 44 22 9999
US (toll free) +1 (877) 647 1300


:BangBang:

Yes, I agree, just call, they pick up the phone

i love verotel

you post this stuff on GFY before calling them ??

That should be the solution :thumbsup

I don't like Verotel's business practice of suspending affiliates which account goes in negative do to sudden chargebacks, and then stealing their commision, until the affiliate sends a check.

That is ransom money!