Proper Tech Support Etiquette? - GoFuckYourself.com

Rictor · 04-01-2004, 04:54 PM

When I sent a request to tech support via a e-mail ticket sytem and they reply back to me that it's been completed, should I reply with a thank you?

I usually don't because this creates another unneccessary ticket in the system and I figure reading and deleting this e-mail is a waste of time for them.

What do you think? Am I being rude? Should I send off a quick thank you after every tech support issue that is resolved?

NelsonN · 04-01-2004, 05:49 PM

Quote:

Originally posted by Rictor

What do you think? Am I being rude?

Is this another April fools joke?

senseidru · 04-01-2004, 06:32 PM

Rictor this is a very valid issue, I'm glad you brought it up.

While it is nice to say "thank you", the tech support might not give a toss about it if they have hundreds of emails to check. I run CybeHost, sometimes people reply with "thanks etc.." and I think "that's nice they took the time to email me back, I will send them some cookies etc..".

Discuss...

Roger · 04-01-2004, 06:38 PM

Well sometimes it can help employees show there manager that the clients they deal with are satisfied.

Phil21 · 04-01-2004, 06:50 PM

Don't worry, we understand.

It's your call, we always feel bad closing a "thank you ticket" w/o a reply, because it then kicks you an autoresponse saying the ticket has been completed.

So basically as far as us, we don't care either way. Whichever you prefer. Not saying thank you does not make us think you're being rude by any stretch of the imagination.

-Phil

jimmyf · 04-01-2004, 07:04 PM

I use 2 send a thank you, but quit doing so sometime ago.

MrJackMeHoff · 04-01-2004, 07:05 PM

B40 · 04-01-2004, 07:06 PM

If it's just an email they're just going to look at and delete I don't bother sending it

detoxed · 04-01-2004, 07:23 PM

Quote:

Originally posted by senseidru
Rictor this is a very valid issue, I'm glad you brought it up.

While it is nice to say "thank you", the tech support might not give a toss about it if they have hundreds of emails to check. I run CybeHost, sometimes people reply with "thanks etc.." and I think "that's nice they took the time to email me back, I will send them some cookies etc..".

Discuss...

I want some cookies

SetTheWorldonFire · 04-01-2004, 07:24 PM

you can take the time to thank them, they deserve it.

besides, they hope the ticket is just that anyway and not some stupid question

Rictor · 04-01-2004, 07:32 PM

Okay, cool. I deal with 5 of the bigger hosting companies right now and have tech support issues daily, so I thought it was a valid question.

I believe in being polite as long as it's not a time waster. :P

senseidru · 04-02-2004, 06:45 AM

Quote:

Originally posted by detoxed

I want some cookies

what do you propose?

I've got a box next to me with your name on them

DR_PHIL · 04-02-2004, 06:57 AM

i too would like a cookie

jimboc · 04-02-2004, 07:07 AM

Remember to say thankyou at the end of the thread

senseidru · 04-02-2004, 10:54 AM

Quote:

Originally posted by DR_PHIL
i too would like a cookie

Signup for a hosting plan, submit a support request, say thanks after it's resolved, I will send you some cookies!!

mryellow · 04-02-2004, 10:57 AM

Send them xmas cards with a personal touch instead....

-Ben

Rictor · 04-02-2004, 12:26 PM

Quote:

Originally posted by mryellow
Send them xmas cards with a personal touch instead....

-Ben

What if I'm a Satanist?

High Quality · 04-02-2004, 12:27 PM

Don't be such a fag ric

asuna · 04-02-2004, 12:31 PM

isn't your monthly payment their thank you?

Rictor · 04-02-2004, 01:21 PM

Quote:

Originally posted by High Quality
Don't be such a fag ric

Homophobe. How else can a gay man like myself behave?

pornstar2pac · 04-02-2004, 01:23 PM

Quote:

Originally posted by Rictor
When I sent a request to tech support via a e-mail ticket sytem and they reply back to me that it's been completed, should I reply with a thank you?

I usually don't because this creates another unneccessary ticket in the system and I figure reading and deleting this e-mail is a waste of time for them.

What do you think? Am I being rude? Should I send off a quick thank you after every tech support issue that is resolved?

always be polite. saying thank you might be remembered someday when another problem arises and that one person who can help,knows your cool.

RockDaddy · 04-02-2004, 01:35 PM

I always say thank you because it's always me asking them to do some crazy off the wall shit that has nothing to do with their hosting and they do it. So I say thanks!!

04-01-2004, 04:54 PM	#1
Rictor Old Timer Industry Role: Join Date: Jan 2001 Location: Indianapolis Posts: 12,208	Proper Tech Support Etiquette? When I sent a request to tech support via a e-mail ticket sytem and they reply back to me that it's been completed, should I reply with a thank you? I usually don't because this creates another unneccessary ticket in the system and I figure reading and deleting this e-mail is a waste of time for them. What do you think? Am I being rude? Should I send off a quick thank you after every tech support issue that is resolved?

04-01-2004, 06:32 PM	#3
senseidru Confirmed User Join Date: Sep 2002 Location: UKStyle.UKFlow Posts: 1,767	Rictor this is a very valid issue, I'm glad you brought it up. While it is nice to say "thank you", the tech support might not give a toss about it if they have hundreds of emails to check. I run CybeHost, sometimes people reply with "thanks etc.." and I think "that's nice they took the time to email me back, I will send them some cookies etc..". Discuss... __________________

04-01-2004, 06:50 PM	#5
Phil21 Confirmed User Join Date: May 2001 Location: ICQ: 25285313 Posts: 993	Don't worry, we understand. It's your call, we always feel bad closing a "thank you ticket" w/o a reply, because it then kicks you an autoresponse saying the ticket has been completed. So basically as far as us, we don't care either way. Whichever you prefer. Not saying thank you does not make us think you're being rude by any stretch of the imagination. -Phil __________________ Quality affordable hosting.

04-01-2004, 07:04 PM	#6
jimmyf OU812 Join Date: Feb 2001 Location: California Posts: 12,651	I use 2 send a thank you, but quit doing so sometime ago. __________________ Epic CashEpic Cash works for me Solar Cash Paysite Plugin Gallery of the day freesites,POTD,Gallery generator with free hosting

04-01-2004, 07:05 PM	#7
MrJackMeHoff Confirmed User Join Date: Mar 2004 Location: LOLLIPOP ISLAND =-=-=-=-=-=-=-=-=-=-= =-=-=-=-=-=-=-=-=-=-= =-=-=-=-=-=-=-=-=-=-= =-=-=-=-=-=-=-=-=-=-= =-=-=-=-=-=-=-=-=-=-= =-=-=-=-=-=-=-=-=-=-= =-=-=-=-=-=-=-=-=-=-= =-=-=-=-=-=-=-=-=-=-= =-=-=-=-=-=-=-=-=-=-= =-=-=-=-=-=-=-=-=-=-= Posts: 4,569	__________________

04-01-2004, 06:38 PM	#4
Roger Confirmed User Industry Role: Join Date: Jul 2003 Location: MetroCity Posts: 3,181	Well sometimes it can help employees show there manager that the clients they deal with are satisfied.

04-01-2004, 07:06 PM	#8
B40 Confirmed User Join Date: Jul 2001 Posts: 7,020	If it's just an email they're just going to look at and delete I don't bother sending it __________________

04-01-2004, 07:24 PM	#10
SetTheWorldonFire Confirmed User Industry Role: Join Date: Feb 2002 Location: California Posts: 7,444	you can take the time to thank them, they deserve it. besides, they hope the ticket is just that anyway and not some stupid question __________________ www.STWOFDesign.com hit me up on icq 154206276 or Skype: JaimeGizzle

04-01-2004, 07:32 PM	#11
Rictor Old Timer Industry Role: Join Date: Jan 2001 Location: Indianapolis Posts: 12,208	Okay, cool. I deal with 5 of the bigger hosting companies right now and have tech support issues daily, so I thought it was a valid question. I believe in being polite as long as it's not a time waster. :P

04-02-2004, 06:57 AM	#13
DR_PHIL Confirmed User Join Date: Oct 2002 Location: Never visits the same thread twice Posts: 4,099	i too would like a cookie

04-02-2004, 07:07 AM	#14
jimboc Confirmed User Join Date: Jun 2002 Location: Internet of course Posts: 1,614	Remember to say thankyou at the end of the thread __________________

04-02-2004, 10:57 AM	#16
mryellow Confirmed User Industry Role: Join Date: May 2001 Location: Australia Posts: 934	Send them xmas cards with a personal touch instead.... -Ben __________________ Cyberwurx Hosting After trying 5 different hosts, I found the best. Since 1997 I've had 2 hours of downtime. Fast support, great techs, no hype, no gimmicks. <- I in no way endorse whatever just got stuck on the left of my post.

04-02-2004, 12:27 PM	#18
High Quality Confirmed User Join Date: Feb 2002 Location: Vegas Posts: 5,741	Don't be such a fag ric __________________ RecurCash.com - Averaging $38/sale with 60% revshare in the first 4 months alone! Convert your TEEN traffic today @ better than 1:500 guaranteed. ICQ me: 18287590!

04-02-2004, 12:31 PM	#19
asuna Confirmed User Join Date: May 2002 Location: Montreal Posts: 8,743	isn't your monthly payment their thank you? __________________

04-02-2004, 01:35 PM	#22
RockDaddy Confirmed User Join Date: Jul 2001 Posts: 750	I always say thank you because it's always me asking them to do some crazy off the wall shit that has nothing to do with their hosting and they do it. So I say thanks!!