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Rictor · 04-01-2004, 04:54 PM

When I sent a request to tech support via a e-mail ticket sytem and they reply back to me that it's been completed, should I reply with a thank you?

I usually don't because this creates another unneccessary ticket in the system and I figure reading and deleting this e-mail is a waste of time for them.

What do you think? Am I being rude? Should I send off a quick thank you after every tech support issue that is resolved?

04-01-2004, 04:54 PM
Rictor Old Timer Industry Role: Join Date: Jan 2001 Location: Indianapolis Posts: 12,208	Proper Tech Support Etiquette? When I sent a request to tech support via a e-mail ticket sytem and they reply back to me that it's been completed, should I reply with a thank you? I usually don't because this creates another unneccessary ticket in the system and I figure reading and deleting this e-mail is a waste of time for them. What do you think? Am I being rude? Should I send off a quick thank you after every tech support issue that is resolved?