WTF is up with Dell? - GoFuckYourself.com

ThunderBalls · 01-05-2004, 11:09 PM

Bought a laptop from Dell a few weeks ago and a few minutes ago (11:00 at night) I get a call from some fucker that can barely speak english telling me he's from Dell wanting to know if I was happy with my computer. I asked why the hell he was calling my house at 11 at night and he said 'sorry, I'm in India'.

What the hell is this world coming to.

gornyhuy · 01-05-2004, 11:10 PM

Its called profit.

hyper · 01-05-2004, 11:12 PM

they outsourced their customer service to india, and laid off american workers

sixxxth_sense · 01-05-2004, 11:12 PM

I bought a computer online from them, it never came...

yeah those fuckers from India kept calling me too, i was like wtfck

ThunderBalls · 01-05-2004, 11:14 PM

Quote:

Originally posted by gornyhuy
Its called profit.

No shit sherlock. But you would think they would have brains to know not to call customers at 11 at night.

Phoenix · 01-05-2004, 11:15 PM

yeah man...i used to work for them here..they closed odwn a whole floor..and sent it to india...lol

the people left that still worked where i was, i see them on the home shopping network pushing dell...lol

the company is a machine...it will follow it's metrics to the letter.

yeah that is kind of stupid to call that late.

Spunky · 01-05-2004, 11:17 PM

Gotta admit Dell is solid. I always heard nothing but positives with people owning their machines.
Perhaps their customer service should be informed about their phone call procedures.

gornyhuy · 01-05-2004, 11:18 PM

Quote:

Originally posted by ThunderBalls

No shit sherlock. But you would think they would have brains to know not to call customers at 11 at night.

You'd think they would be in front of a computer that tells them exactly what to do and when to do it and even places the calls for them.... Sounds like they just fucked up.

GonePhishing · 01-05-2004, 11:24 PM

I wanted to by a lap top from them around Christmas. They took the order, and then told me they couldn't fill it until well after christmas. I canceled. I think I'll just build a regular work box for myself with the money instead.

Vitasoy · 01-05-2004, 11:25 PM

their pcs rock, but their cs supports sucks

pradaboy · 01-06-2004, 01:14 AM

cs centers in India are much cheaper

basschick · 01-06-2004, 01:15 AM

i know a lot of folks who aren't in our industry who would be most upset by a call at 11pm.

VeriSexy · 01-06-2004, 01:53 AM

Will never get a Dell again

Custom built all the way

HeadPimp · 01-06-2004, 02:02 AM

Many companies are utilizing India these days. The number of English speaking people is on the rise, labor is cheap (though going up) and turn over is not as bad for call center workers as it is in the USA.

There is going to be a lot of money made over there if they can just keep from getting in a bitch fight with their neighbors....

johnbosh · 01-06-2004, 02:08 AM

Quote:

Originally posted by ThunderBalls
Bought a laptop from Dell a few weeks ago and a few minutes ago (11:00 at night) I get a call from some fucker that can barely speak english telling me he's from Dell wanting to know if I was happy with my computer. I asked why the hell he was calling my house at 11 at night and he said 'sorry, I'm in India'.

What the hell is this world coming to.

hahah

Triple 6 · 01-06-2004, 02:13 AM

Quote:

Originally posted by HeadPimp
Many companies are utilizing India these days. ....

romania is nice

Trax · 01-06-2004, 04:29 AM

thats very old news

hornycash · 01-06-2004, 04:37 AM

dell sux

maxdaname · 01-06-2004, 04:47 AM

Quote:

Originally posted by hornycash
dell sux

I agree

and someone PLZ post a pic of that retarted kid from the comercials, need to laugh a little.

adjektiv · 01-06-2004, 06:32 AM

bigdog · 01-06-2004, 06:38 AM

Quote:

Originally posted by ThunderBalls
Bought a laptop from Dell a few weeks ago and a few minutes ago (11:00 at night) I get a call from some fucker that can barely speak english telling me he's from Dell wanting to know if I was happy with my computer. I asked why the hell he was calling my house at 11 at night and he said 'sorry, I'm in India'.

What the hell is this world coming to.

i hope this is a joke that they called you at 11pm

Deepsy1 · 01-06-2004, 08:33 AM

dell got a good laptops

ThunderBalls · 01-06-2004, 08:34 AM

Quote:

Originally posted by Deepsy1
dell got a good laptops

You talk like the dude who called.

Zayne E. · 01-06-2004, 08:51 AM

I have had a Dell since May and I loved it...at first.

One day the keyboard took a shit...they had a new one on my doorstep the next morning...still a minor inconvenience. Then the biggie...a couple weeks ago my hard drive completely failed...lost most of everything I did the second half of the year.

They had a new HD installed within days but now I need to have many gigs of data recovered off the failed drive. Dell had some clown contact me with an estimate for recovering the psd's...$2,500 - $2,800...told them to pound sand up their collective asses.

Funny part was the follow up phone call I got from Dell's customer satisfaction department. They followed up on some of the tech support calls I made. I am greeted on the phone with a horrendous accent...which highlights all the support calls. They asked how they could improve their tech support and I told them the thick accents made the calls last twice as long as I would have liked since I had to keep asking, "huh? What was that?". He just said he'd make a note of that.

ThePornPusher · 01-06-2004, 08:59 AM

Quote:

Originally posted by ThunderBalls

You talk like the dude who called.

I can't stop laughing..

loverboy · 01-06-2004, 11:03 AM

Quote:

Originally posted by hyper
they outsourced their customer service to india, and laid off american workers

Isnt it Dell cancelled their Indian Tech Support coz some US customers complained that their India Based Tech Support rep. are difficult to communicate with because of thick accents and scripted responses?

http://www.cnn.com/2003/TECH/biztech...ll.centers.ap/

Zayne E. · 01-06-2004, 11:17 AM

Quote:

Originally posted by loverboy

Isnt it Dell cancelled their Indian Tech Support coz some US customers complained that their India Based Tech Support rep. are difficult to communicate with because of thick accents and scripted responses?

http://www.cnn.com/2003/TECH/biztech...ll.centers.ap/

Yes...for Dell corporate owners. The article went on to say:

"Calls from some home PC owners will continue to be handled by the technical support center in Bangalore, India, and Weisblatt said Dell has no plans to scale back the operation there."

Thanks for the link

01-05-2004, 11:09 PM	#1
ThunderBalls So Fucking Banned Industry Role: Join Date: Oct 2002 Location: Mesosphere Posts: 2,926	WTF is up with Dell? Bought a laptop from Dell a few weeks ago and a few minutes ago (11:00 at night) I get a call from some fucker that can barely speak english telling me he's from Dell wanting to know if I was happy with my computer. I asked why the hell he was calling my house at 11 at night and he said 'sorry, I'm in India'. What the hell is this world coming to.

01-05-2004, 11:10 PM	#2
gornyhuy Chafed. Join Date: May 2002 Location: Face Down in Pussy Posts: 18,041	Its called profit. __________________ icq:159548293

01-05-2004, 11:12 PM	#3
hyper Confirmed User Join Date: Mar 2002 Location: Mass Ass Posts: 5,294	they outsourced their customer service to india, and laid off american workers __________________

01-05-2004, 11:15 PM	#6
Phoenix BACON BACON BACON Industry Role: Join Date: Nov 2002 Location: Poems everybody, the laddie fancies himself a poet Posts: 35,462	yeah man...i used to work for them here..they closed odwn a whole floor..and sent it to india...lol the people left that still worked where i was, i see them on the home shopping network pushing dell...lol the company is a machine...it will follow it's metrics to the letter. yeah that is kind of stupid to call that late. __________________ Skype Phoenixskype1 Telegram PhoenixBrad https://quantads.io

01-05-2004, 11:17 PM	#7
Spunky I need a beer Industry Role: Join Date: Jun 2002 Location: ♠ Toiletville ♠ Posts: 133,944	Gotta admit Dell is solid. I always heard nothing but positives with people owning their machines. Perhaps their customer service should be informed about their phone call procedures. __________________ *YOUR INFORMATION HERE*

01-05-2004, 11:12 PM	#4
sixxxth_sense So Fucking Banned Join Date: Nov 2003 Location: T.O. Posts: 2,430	I bought a computer online from them, it never came... yeah those fuckers from India kept calling me too, i was like wtfck

01-05-2004, 11:24 PM	#9
GonePhishing Confirmed User Join Date: Oct 2003 Location: Blah Posts: 2,474	I wanted to by a lap top from them around Christmas. They took the order, and then told me they couldn't fill it until well after christmas. I canceled. I think I'll just build a regular work box for myself with the money instead. __________________ If Biff Fucks My Mom... I Might Never Be Born...

01-05-2004, 11:25 PM	#10
Vitasoy GFY HALL OF FAME DAMMIT!!! Join Date: Oct 2003 Posts: 58,202	their pcs rock, but their cs supports sucks __________________ [email protected]

01-06-2004, 01:14 AM	#11
pradaboy sell me your banners Industry Role: Join Date: Dec 2003 Location: on the tubes Posts: 12,931	cs centers in India are much cheaper __________________ Media Buyer - Sell me your traffic! FREE to register domains... Better than 99% of the crap sold here!

01-06-2004, 01:15 AM	#12
basschick Confirmed User Join Date: Jan 2001 Location: el lay, ca usa Posts: 2,540	i know a lot of folks who aren't in our industry who would be most upset by a call at 11pm. __________________ Got Gay and For Women Traffic?

01-06-2004, 01:53 AM	#13
VeriSexy Join The Royal Family Join Date: Apr 2002 Posts: 25,463	Will never get a Dell again Custom built all the way __________________ Looking for a KICK ASS TEEN SPONSOR? Check out ROYAL CASH - THE KING OF TEEN! Incredible webmaster tools FHGs, Morphing Blog and RSS Feeds, Embedded FLV & WMV Videos. With TOP RATIO Sites like TeenStarsOnly.com - Earn $$ with our New Site & Bonus Payouts!! ATMovs.com \| iTeenVideo.com \| TeenSexMovs.com \| TeenSexMania.com

01-06-2004, 02:02 AM	#14
HeadPimp Bad Mo-Fo Industry Role: Join Date: Jul 2001 Location: Seattle, WA Posts: 2,772	Many companies are utilizing India these days. The number of English speaking people is on the rise, labor is cheap (though going up) and turn over is not as bad for call center workers as it is in the USA. There is going to be a lot of money made over there if they can just keep from getting in a bitch fight with their neighbors....

01-06-2004, 04:29 AM	#17
Trax [----------------------] Join Date: Aug 2001 Posts: 14,486	thats very old news

01-06-2004, 04:37 AM	#18
hornycash Confirmed User Join Date: Jun 2002 Location: far beyond reality Posts: 2,336	dell sux

01-06-2004, 06:32 AM	#20
adjektiv Confirmed User Join Date: Jan 2003 Location: USA Posts: 381

01-06-2004, 08:33 AM	#22
Deepsy1 Confirmed User Join Date: Jul 2003 Location: Pimple-faced-script-kiddie-ville Posts: 506	dell got a good laptops __________________ ...but still im having memories of high speed,when the cops crash, pushing a cock into my ass,while my tiny pecker blasts.

01-06-2004, 08:51 AM	#24
Zayne E. Confirmed User Industry Role: Join Date: Apr 2002 Posts: 1,383	I have had a Dell since May and I loved it...at first. One day the keyboard took a shit...they had a new one on my doorstep the next morning...still a minor inconvenience. Then the biggie...a couple weeks ago my hard drive completely failed...lost most of everything I did the second half of the year. They had a new HD installed within days but now I need to have many gigs of data recovered off the failed drive. Dell had some clown contact me with an estimate for recovering the psd's...$2,500 - $2,800...told them to pound sand up their collective asses. Funny part was the follow up phone call I got from Dell's customer satisfaction department. They followed up on some of the tech support calls I made. I am greeted on the phone with a horrendous accent...which highlights all the support calls. They asked how they could improve their tech support and I told them the thick accents made the calls last twice as long as I would have liked since I had to keep asking, "huh? What was that?". He just said he'd make a note of that.