WTF is up with Dell?
 

Bought a laptop from Dell a few weeks ago and a few minutes ago (11:00 at night) I get a call from some fucker that can barely speak english telling me he's from Dell wanting to know if I was happy with my computer. I asked why the hell he was calling my house at 11 at night and he said 'sorry, I'm in India'.

What the hell is this world coming to.

Its called profit.

they outsourced their customer service to india, and laid off american workers

I bought a computer online from them, it never came...

yeah those fuckers from India kept calling me too, i was like wtfck

No shit sherlock. But you would think they would have brains to know not to call customers at 11 at night.

yeah man...i used to work for them here..they closed odwn a whole floor..and sent it to india...lol

the people left that still worked where i was, i see them on the home shopping network pushing dell...lol

the company is a machine...it will follow it's metrics to the letter.


yeah that is kind of stupid to call that late.

Gotta admit Dell is solid. I always heard nothing but positives with people owning their machines.
Perhaps their customer service should be informed about their phone call procedures.

You'd think they would be in front of a computer that tells them exactly what to do and when to do it and even places the calls for them.... Sounds like they just fucked up.

I wanted to by a lap top from them around Christmas. They took the order, and then told me they couldn't fill it until well after christmas. I canceled. I think I'll just build a regular work box for myself with the money instead.

their pcs rock, but their cs supports sucks :glugglug

cs centers in India are much cheaper

i know a lot of folks who aren't in our industry who would be most upset by a call at 11pm.

Will never get a Dell again :) Custom built all the way :thumbsup

Many companies are utilizing India these days. The number of English speaking people is on the rise, labor is cheap (though going up) and turn over is not as bad for call center workers as it is in the USA.

There is going to be a lot of money made over there if they can just keep from getting in a bitch fight with their neighbors....

hahah

romania is nice

thats very old news

dell sux

I agree

and someone PLZ post a pic of that retarted kid from the comercials, need to laugh a little.

i hope this is a joke that they called you at 11pm

dell got a good laptops

You talk like the dude who called. :1orglaugh

I have had a Dell since May and I loved it...at first.

One day the keyboard took a shit...they had a new one on my doorstep the next morning...still a minor inconvenience. Then the biggie...a couple weeks ago my hard drive completely failed...lost most of everything I did the second half of the year.

They had a new HD installed within days but now I need to have many gigs of data recovered off the failed drive. Dell had some clown contact me with an estimate for recovering the psd's...$2,500 - $2,800...told them to pound sand up their collective asses.

Funny part was the follow up phone call I got from Dell's customer satisfaction department. They followed up on some of the tech support calls I made. I am greeted on the phone with a horrendous accent...which highlights all the support calls. They asked how they could improve their tech support and I told them the thick accents made the calls last twice as long as I would have liked since I had to keep asking, "huh? What was that?". He just said he'd make a note of that.

:1orglaugh

:1orglaugh :1orglaugh
I can't stop laughing.. :thumbsup

Isnt it Dell cancelled their Indian Tech Support coz some US customers complained that their India Based Tech Support rep. are difficult to communicate with because of thick accents and scripted responses?

http://www.cnn.com/2003/TECH/biztech...ll.centers.ap/

Yes...for Dell corporate owners. The article went on to say:

"Calls from some home PC owners will continue to be handled by the technical support center in Bangalore, India, and Weisblatt said Dell has no plans to scale back the operation there."

Thanks for the link :winkwink: