Business Any Namecheap Reps Here? - GoFuckYourself.com

Captain Kawaii · 09-15-2014, 08:22 AM

We received an email from your security department. We have responded 3 times to you. No response.

Has anyone had any experience with Namecheap's Security department?

Has anyone had Namecheap take some of your newly registered domains? They are threatening to do so with us.

AllAboutCams · 09-15-2014, 08:30 AM

Did you try live support?

Captain Kawaii · 09-15-2014, 08:54 AM

Yes, Live Support says they are not authorized to assist. Only their security department can respond. We have replied to them 3 times with no response.
Pretty frustrating since they have locked our account.

Denny · 09-15-2014, 08:56 AM

----------------------

freecartoonporn · 09-15-2014, 09:22 AM

whats the reason they gave you ?

Captain Kawaii · 09-15-2014, 09:39 AM

Hi All
Thanks for the responses.

They do not offer live phone support. I suppose they are in Russia???

We got this:
Namecheap.com Account Requires Verification
Hello,
Unfortunately, your Namecheap account was flagged by our fraud screening system as requiring verification and was locked.

And a request for a copy of our cc and a phone number they can call. I guess they only have outgoing phones.

I went to their knowledge base and apparently this happens a lot with them. Their final suggestion in knowledge base is to submit a ticket, which we did. Zero replies.

They say if we do not respond with 24 hours they will seize our domain purchases. We have responded 3 times, used on line chat, they FAIL/ on that and have not heard a single word out of them.

WTF????

RubyGoodnight · 09-15-2014, 09:42 AM

Their twitter account is usually good at getting things done. Maybe they can nudge whoever is dealing with your domains to actually reply?

jimmycastor · 09-15-2014, 09:49 AM

do you have whois protection on your domains ?

Harmon · 09-15-2014, 09:50 AM

What can I do for you?

Captain Kawaii · 09-15-2014, 07:41 PM

Quote:

Originally Posted by Harmon

What can I do for you?

Un-Hack them?

Captain Kawaii · 09-15-2014, 07:45 PM

After responding to their ticket, creating new ticket as their support suggests and 4 responses to them, I have ZERO response.

Great customer service.

freecartoonporn · 09-15-2014, 07:59 PM

follow the verification process.
problem solved.

Captain Kawaii · 09-15-2014, 08:51 PM

We have. That's the problem. No response. However, when I check their support page it seems they are having numerous "issues" at the moment. Good fucking grief.
I would not be so pissed off except they have threatened to cancel the domain purchases if we do not respond.

I guess I am spoiled by our hosts and other companies as for CS.

3xmedia · 09-16-2014, 12:44 AM

it seems NC slowly goes to shit, luckily I move my important domains elsewhere.

Captain Kawaii · 09-16-2014, 07:29 AM

They finally got back to us and straightened everything out. I wish they would be more responsive and not use such harsh language in the initial contact. They did not ask us to do anything that has not been asked of us before.

However, we recently picked up some new premium one-word domains in a very promising TLD and we did not want to lose them over an administrative matter.

ALL is well in Tokyo. Even after the scary-ass earthquake today/

BlackCrayon · 09-16-2014, 07:39 AM

Quote:

Originally Posted by Captain Kawaii

They finally got back to us and straightened everything out. I wish they would be more responsive and not use such harsh language in the initial contact. They did not ask us to do anything that has not been asked of us before.

However, we recently picked up some new premium one-word domains in a very promising TLD and we did not want to lose them over an administrative matter.

ALL is well in Tokyo. Even after the scary-ass earthquake today/

"very promising tld" ..yeah. all those new tlds promise to do is take your money.

vdbucks · 09-16-2014, 07:45 AM

Quote:

Originally Posted by Captain Kawaii

We received an email from your security department. We have responded 3 times to you. No response.

Has anyone had any experience with Namecheap's Security department?

Has anyone had Namecheap take some of your newly registered domains? They are threatening to do so with us.

Get away from Namecheap as fast as you can... a single bullshit complaint from a random nobody will get your domain shut down at 1am on a Sunday morning (EST) without any warning from them until after the fact...

Captain Kawaii · 09-16-2014, 08:31 AM

Quote:

Originally Posted by BlackCrayon

"very promising tld" ..yeah. all those new tlds promise to do is take your money.

LOL. You are probably right. These are just a few domains at less than 13 bucks each.
I am already pushing NSilo to accept asap.

Domain name an TLD are huge keywords in this case.

Captain Kawaii · 09-16-2014, 08:32 AM

Quote:

Originally Posted by vdbucks

Get away from Namecheap as fast as you can... a single bullshit complaint from a random nobody will get your domain shut down at 1am on a Sunday morning (EST) without any warning from them until after the fact...

Thats what scared me with the initial e-mail from them. Sounded like they were itching to seize the domain and re-sell... Thanks for advice. I am on that like white on rice.

BlackCrayon · 09-16-2014, 08:35 AM

Quote:

Originally Posted by Captain Kawaii

LOL. You are probably right. These are just a few domains at less than 13 bucks each.
I am already pushing NSilo to accept asap.

Domain name an TLD are huge keywords in this case.

i bought a few myself but tired of it quickly with more and more coming out every week. i doubt you will be able to transfer so soon though. its usually a 60 day wait before you can.

dicknipples · 09-16-2014, 08:58 AM

Quote:

Originally Posted by vdbucks

Get away from Namecheap as fast as you can... a single bullshit complaint from a random nobody will get your domain shut down at 1am on a Sunday morning (EST) without any warning from them until after the fact...

No it wont.

vdbucks · 09-16-2014, 06:58 PM

Quote:

Originally Posted by Bowser Koopa

No it wont.

Yes, it will. We had first hand experience of exactly that on one of our primary domains.

dicknipples · 09-16-2014, 08:04 PM

Quote:

Originally Posted by vdbucks

Yes, it will. We had first hand experience of exactly that on one of our primary domains.

No reputable company does this, not even GoDaddy. Everyone who ever says they have "first hand experience" always did something wrong and just doesn't want to admit it, because they're never wrong. It's always someone else who fucked up.

Captain Kawaii · 09-17-2014, 01:39 AM

Quote:

Originally Posted by BlackCrayon

i bought a few myself but tired of it quickly with more and more coming out every week. i doubt you will be able to transfer so soon though. its usually a 60 day wait before you can.

Right, I remember that 60 day thing. I'm not too worried at the moment as NameCheap stepped up and got the customer service machine going. Thankfully.

vdbucks · 09-17-2014, 07:25 AM

Quote:

Originally Posted by Bowser Koopa

No reputable company does this, not even GoDaddy. Everyone who ever says they have "first hand experience" always did something wrong and just doesn't want to admit it, because they're never wrong. It's always someone else who fucked up.

We did absolutely nothing wrong, and our domain was restored after the fact.

They claim to have sent us an email giving us 24 hours to address the [false] complaint, but we never received said email. And no, it didn't go to spam, we even have a specific folder setup for all namecheap emails.... and we get every single reminder email they send (several per domain), and yet they [claim to have] only sent us a single email regarding the [false] complaint.

And on top of that, they [claim to have] sent the email giving us 24 hours to address the issue late on a friday evening, and our domain was suspended in the very early morning on a sunday.

So sure, if you want to suggest it was our fault they only [claim to have] sent the email once, and blame us for never receiving the [alleged] email, then by all means do so. Doesn't make a difference to me one way or another, my initial reply was to share our experience and recommendation to move away from them. Take it or leave it, doesn't bother me; and I'm not going to sit here and argue about it either as we know exactly the bullshit we had to deal with with them.

09-15-2014, 08:22 AM	#1
Captain Kawaii So Fucking Banned Industry Role: Join Date: Oct 2007 Posts: 6,748	Any Namecheap Reps Here? We received an email from your security department. We have responded 3 times to you. No response. Has anyone had any experience with Namecheap's Security department? Has anyone had Namecheap take some of your newly registered domains? They are threatening to do so with us.

09-15-2014, 08:30 AM	#2
AllAboutCams Femcams.com Industry Role: Join Date: Jul 2011 Location: bjcam.com Posts: 12,223	Did you try live support? __________________ Binance - Blockchain and Crypto Asset Exchange Chaturbate make money in cams

09-15-2014, 08:54 AM	#3
Captain Kawaii So Fucking Banned Industry Role: Join Date: Oct 2007 Posts: 6,748	Does Namecheap Steal Domains? Yes, Live Support says they are not authorized to assist. Only their security department can respond. We have replied to them 3 times with no response. Pretty frustrating since they have locked our account.

09-15-2014, 08:56 AM	#4
Denny Too lazy to set a custom title Industry Role: Join Date: Feb 2005 Posts: 17,280	---------------------- Last edited by Denny; 09-15-2014 at 08:58 AM..

09-15-2014, 09:22 AM	#5
freecartoonporn Confirmed User Industry Role: Join Date: Jan 2012 Location: NC Posts: 7,683	whats the reason they gave you ? __________________ SSD Cloud Server, VPS Server, Simple Cloud Hosting \| DigitalOcean

09-15-2014, 09:39 AM	#6
Captain Kawaii So Fucking Banned Industry Role: Join Date: Oct 2007 Posts: 6,748	Hi All Thanks for the responses. They do not offer live phone support. I suppose they are in Russia??? We got this: Namecheap.com Account Requires Verification Hello, Unfortunately, your Namecheap account was flagged by our fraud screening system as requiring verification and was locked. And a request for a copy of our cc and a phone number they can call. I guess they only have outgoing phones. I went to their knowledge base and apparently this happens a lot with them. Their final suggestion in knowledge base is to submit a ticket, which we did. Zero replies. They say if we do not respond with 24 hours they will seize our domain purchases. We have responded 3 times, used on line chat, they FAIL/ on that and have not heard a single word out of them. WTF???? Last edited by Captain Kawaii; 09-15-2014 at 09:41 AM..

09-15-2014, 09:42 AM	#7
RubyGoodnight Confirmed User Industry Role: Join Date: Oct 2011 Location: SE New England Posts: 577	Their twitter account is usually good at getting things done. Maybe they can nudge whoever is dealing with your domains to actually reply? __________________ Just your run of the mill former fetish performer who is now writing for adult web sites. If you want authentic detail that gets noticed, get in touch. email: smut [at] rubygoodnight [dot] com \| twitter: @RubyGoodnight \| Skype: RubyGoodnight portfolio : rubygoodnight.com \| non-exclusive adult written content: downloads.rubygoodnight.com

09-15-2014, 09:49 AM	#8
jimmycastor So Fucking Banned Join Date: Jul 2006 Posts: 342	do you have whois protection on your domains ?

09-15-2014, 09:50 AM	#9
Harmon ( ͡ʘ╭͜ʖ╮͡ʘ) Industry Role: Join Date: Mar 2004 Posts: 20,010	What can I do for you?

09-15-2014, 07:45 PM	#11
Captain Kawaii So Fucking Banned Industry Role: Join Date: Oct 2007 Posts: 6,748	After responding to their ticket, creating new ticket as their support suggests and 4 responses to them, I have ZERO response. Great customer service. Last edited by Captain Kawaii; 09-15-2014 at 07:52 PM..

09-15-2014, 07:59 PM	#12
freecartoonporn Confirmed User Industry Role: Join Date: Jan 2012 Location: NC Posts: 7,683	follow the verification process. problem solved. __________________ SSD Cloud Server, VPS Server, Simple Cloud Hosting \| DigitalOcean

09-15-2014, 08:51 PM	#13
Captain Kawaii So Fucking Banned Industry Role: Join Date: Oct 2007 Posts: 6,748	We have. That's the problem. No response. However, when I check their support page it seems they are having numerous "issues" at the moment. Good fucking grief. I would not be so pissed off except they have threatened to cancel the domain purchases if we do not respond. I guess I am spoiled by our hosts and other companies as for CS.

09-16-2014, 12:44 AM	#14
3xmedia Confirmed User Industry Role: Join Date: Apr 2004 Posts: 5,726	it seems NC slowly goes to shit, luckily I move my important domains elsewhere.

09-16-2014, 07:29 AM	#15
Captain Kawaii So Fucking Banned Industry Role: Join Date: Oct 2007 Posts: 6,748	They finally got back to us and straightened everything out. I wish they would be more responsive and not use such harsh language in the initial contact. They did not ask us to do anything that has not been asked of us before. However, we recently picked up some new premium one-word domains in a very promising TLD and we did not want to lose them over an administrative matter. ALL is well in Tokyo. Even after the scary-ass earthquake today/