Quote:
Originally Posted by Bowser Koopa
No reputable company does this, not even GoDaddy. Everyone who ever says they have "first hand experience" always did something wrong and just doesn't want to admit it, because they're never wrong. It's always someone else who fucked up.
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We did absolutely nothing wrong, and our domain was restored after the fact.
They claim to have sent us an email giving us 24 hours to address the [false] complaint, but we never received said email. And no, it didn't go to spam, we even have a specific folder setup for all namecheap emails.... and we get every single reminder email they send (several per domain), and yet they [claim to have] only sent us a single email regarding the [false] complaint.
And on top of that, they [claim to have] sent the email giving us 24 hours to address the issue late on a friday evening, and our domain was suspended in the very early morning on a sunday.
So sure, if you want to suggest it was our fault they only [claim to have] sent the email once, and blame us for never receiving the [alleged] email, then by all means do so. Doesn't make a difference to me one way or another, my initial reply was to share our experience and recommendation to move away from them. Take it or leave it, doesn't bother me; and I'm not going to sit here and argue about it either as we know exactly the bullshit we had to deal with with them.