Hostgator Beg for Forgiveness - Free Month of Hosting Credit - GoFuckYourself.com

wehateporn · 04-18-2014, 02:39 PM

Fair play

"On April 16th there was a service outage for a portion of our customers. We sincerely apologize for any issues you may have experienced. We understand the tremendous amount of trust you put in us, and the effect our service has on your business.

The service disruption was caused by a complex and undocumented firmware bug present in multiple networking devices. Immediately after the issue was identified, HostGator?s staff began working directly with the data center?s network engineers and the hardware vendor to restore service.

We can assure you that no confidential information was compromised. Your credit card, passwords, website, customer data, and private information remain safe.

We take your business seriously, and our goal is to maintain the best service possible. Clearly, we fell short of that. We will be working to prevent another situation like this from happening in the future.

As a thank you for your patience and understanding, we want to offer you a free month of hosting. If you have yet to receive this hosting credit, you can reach us Monday - Saturday between 9am and 6pm
Central Standard Time at 877-250-3932. Please contact us by April 25th to receive your credit.

Please contact us with questions at any time. We value you as a customer, and hope to continue to serve your needs for many more years."

sandman! · 04-18-2014, 02:40 PM

better then nothing.

many hosting companies have given away a free month when they fucked up

wehateporn · 04-18-2014, 02:51 PM

I would say a wise decision that will pay off

Quote:

Originally Posted by sandman!

better then nothing.

many hosting companies have given away a free month when they fucked up

brassmonkey · 04-18-2014, 02:53 PM

kool thanx for the 411

PeR930 · 04-18-2014, 03:55 PM

Nothing new. I get free month of hosting anytime my hg server goes down, which has been quite a bit since they moved to Provo. You just gotta ask for it.

suesheboy · 04-18-2014, 04:06 PM

I would love to see Webair do that.

seeandsee · 04-18-2014, 04:41 PM

Nice move if you ask me

phasic · 04-18-2014, 05:39 PM

Quote:

Originally Posted by suesheboy

I would love to see Webair do that.

Ask for it, iirc they gave me a few months free for down time.

JD · 04-18-2014, 06:33 PM

sauce?

8chars

ctggls · 04-18-2014, 10:25 PM

Quote:

Originally Posted by wehateporn

Fair play

"On April 16th there was a service outage for a portion of our customers. We sincerely apologize for any issues you may have experienced. We understand the tremendous amount of trust you put in us, and the effect our service has on your business.

The service disruption was caused by a complex and undocumented firmware bug present in multiple networking devices. Immediately after the issue was identified, HostGator?s staff began working directly with the data center?s network engineers and the hardware vendor to restore service.

We can assure you that no confidential information was compromised. Your credit card, passwords, website, customer data, and private information remain safe.

We take your business seriously, and our goal is to maintain the best service possible. Clearly, we fell short of that. We will be working to prevent another situation like this from happening in the future.

As a thank you for your patience and understanding, we want to offer you a free month of hosting. If you have yet to receive this hosting credit, you can reach us Monday - Saturday between 9am and 6pm
Central Standard Time at 877-250-3932. Please contact us by April 25th to receive your credit.

Please contact us with questions at any time. We value you as a customer, and hope to continue to serve your needs for many more years."

Can you direct me to the hostgator page where it says this? I've already asked for a credit but they are still to answer...

$$$$ · 04-19-2014, 12:02 AM

HG goes offline like once every month. I made my move to hostwinds and never been disappointed since.

incredibleworkethic · 04-19-2014, 12:40 AM

I'm making a move for the better, in progress.

Upgraded to the VPS with the best customer support (tested before signing up), and asked them to do a few things for me server side once I was up and running (5 minutes in).

So far tickets are 20 minutes response for medium tasks.

I will share who it is once I've actually used them for a period of time.

I like the fact that I'll be one of few on a single box without paying the price of a dedicated.

wehateporn · 04-19-2014, 04:30 AM

Quote:

Originally Posted by ctggls

Can you direct me to the hostgator page where it says this? I've already asked for a credit but they are still to answer...

It was received via email, they are so busy they haven't put mine through yet either, but they said they will

ls101 · 04-19-2014, 05:35 AM

I have experience with them the support is awesome!

HomerSimpson · 04-19-2014, 11:33 AM

Since they were bought by AIG and since they moved to their own DC I notice more and more problems with their services...

fpcgary · 04-19-2014, 11:52 AM

I like their support. Have noticed downtime about once a month, never for long, wouldnt even notice without Jetpack, but this last one a few days ago was brutal. Still, 99% of the time they are providing us with solid service over here and I appreciate the way they handled this situation.

brassmonkey · 04-19-2014, 09:17 PM

Quote:

Originally Posted by ctggls

Can you direct me to the hostgator page where it says this? I've already asked for a credit but they are still to answer...

i got this

Hello,

The email you received is correct. As there was an outage for the server that you are on.

Please let us know if you have any questions we will gladly assist.

Best regards,

Matthew D.
Linux Administrator
HostGator.com LLC

04-18-2014, 02:39 PM	#1
wehateporn Promoting Debate on GFY Industry Role: Join Date: Apr 2007 Posts: 27,173	Hostgator Beg for Forgiveness - Free Month of Hosting Credit Fair play "On April 16th there was a service outage for a portion of our customers. We sincerely apologize for any issues you may have experienced. We understand the tremendous amount of trust you put in us, and the effect our service has on your business. The service disruption was caused by a complex and undocumented firmware bug present in multiple networking devices. Immediately after the issue was identified, HostGator?s staff began working directly with the data center?s network engineers and the hardware vendor to restore service. We can assure you that no confidential information was compromised. Your credit card, passwords, website, customer data, and private information remain safe. We take your business seriously, and our goal is to maintain the best service possible. Clearly, we fell short of that. We will be working to prevent another situation like this from happening in the future. As a thank you for your patience and understanding, we want to offer you a free month of hosting. If you have yet to receive this hosting credit, you can reach us Monday - Saturday between 9am and 6pm Central Standard Time at 877-250-3932. Please contact us by April 25th to receive your credit. Please contact us with questions at any time. We value you as a customer, and hope to continue to serve your needs for many more years." __________________ Sexy Girls Teasing Last edited by wehateporn; 04-18-2014 at 02:40 PM..

04-18-2014, 02:40 PM	#2
sandman! Icq: 14420613 Industry Role: Join Date: Mar 2001 Location: chicago Posts: 15,432	better then nothing. many hosting companies have given away a free month when they fucked up __________________ Need WebHosting ? Email me for some great deals [email protected]

04-18-2014, 02:53 PM	#4
brassmonkey Pay It Forward Industry Role: Join Date: Sep 2005 Location: Yo Mama House Posts: 77,169	kool thanx for the 411 __________________ TRUMP 2025 KEKAW!!! - The Laken Riley Act Is Law! DACA ENDED - SUPPORT AZ HCR 2060 52R - email: brassballz-at-techie.com Last edited by brassmonkey; 04-18-2014 at 02:56 PM..

04-18-2014, 04:06 PM	#6
suesheboy Confirmed User Industry Role: Join Date: Nov 2002 Location: FL - TN/NC Posts: 5,211	I would love to see Webair do that. __________________ Adult Web Site Domain Names For Sale Adult Sex Toy Domain Names For Sale Tantric Delights, Sex Toys Blog, Tantric Sex Toys

04-18-2014, 04:41 PM	#7
seeandsee Check SIG! Industry Role: Join Date: Mar 2006 Location: Europe (Skype: gojkoas) Posts: 50,945	Nice move if you ask me __________________ BUY MY SIG - 50$/Year Contact here

04-18-2014, 03:55 PM	#5
PeR930 Confirmed User Industry Role: Join Date: Dec 2012 Posts: 283	Nothing new. I get free month of hosting anytime my hg server goes down, which has been quite a bit since they moved to Provo. You just gotta ask for it.

04-18-2014, 06:33 PM	#9
JD Too lazy to set a custom title Industry Role: Join Date: Sep 2003 Posts: 22,651	sauce? 8chars

04-19-2014, 12:02 AM	#11
$$$$ Registered User Industry Role: Join Date: Jan 2014 Posts: 12	HG goes offline like once every month. I made my move to hostwinds and never been disappointed since. __________________ Earn upto 95$ per sale or 2.5$ PPL

04-19-2014, 12:40 AM	#12
incredibleworkethic Confirmed User Industry Role: Join Date: Sep 2009 Posts: 2,302	I'm making a move for the better, in progress. Upgraded to the VPS with the best customer support (tested before signing up), and asked them to do a few things for me server side once I was up and running (5 minutes in). So far tickets are 20 minutes response for medium tasks. I will share who it is once I've actually used them for a period of time. I like the fact that I'll be one of few on a single box without paying the price of a dedicated.

04-19-2014, 05:35 AM	#14
ls101 Confirmed User Industry Role: Join Date: Nov 2012 Posts: 713	I have experience with them the support is awesome!

04-19-2014, 11:33 AM	#15
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	Since they were bought by AIG and since they moved to their own DC I notice more and more problems with their services... __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email:

04-19-2014, 11:52 AM	#16
fpcgary Registered User Industry Role: Join Date: Mar 2014 Posts: 96	I like their support. Have noticed downtime about once a month, never for long, wouldnt even notice without Jetpack, but this last one a few days ago was brutal. Still, 99% of the time they are providing us with solid service over here and I appreciate the way they handled this situation. __________________ Writing services. Blog posts, descriptions, articles, etc $1/100 words. Drop me a line for special deals Managed twitter accounts. Great for promoting cam girls. Drop me a line ICQ - 495714597 email – [email protected]