Naked Hosting/Certified Hosting is Fucking Bullshit - GoFuckYourself.com

srockhard · 04-17-2013, 10:26 AM

For three months now I have tried to cancel my plan and they continue to charge me $125 every month on auto pay. I've tried to chat with Jeff about it via chat support probably 15 times and every time he tells me to submit a ticket to cancel. So I do. The one time I did get a response back in March they said I would not be billed for March and I was billed on March 15th and now again on April 15th. I dont recommend these guys for any adult type hosting either as they were never familiar with anything I wanted to setup such as NATS.

Barefootsies · 04-17-2013, 10:28 AM

Quote:

Originally Posted by srockhard

Naked Hosting/Certified Hosting is Fucking Bullshit

Fat Panda · 04-17-2013, 10:29 AM

wow that fucking sucks

kacy · 04-17-2013, 10:35 AM

Something doesn't sound right here. Can you please contact me so I get this worked out for you?

If you have a ticket ID I can reference that would be helpful.

Regarding NATS, I am not sure what your particular issue was, but host MANY servers using NATS and actually do have experience with this software. It is not likely we could remain a leading adult hosting provider without being to support popular softwares such as NATS.

Please contact me, I would like to help get this resolved.

Quote:

Originally Posted by srockhard

For three months now I have tried to cancel my plan and they continue to charge me $125 every month on auto pay. I've tried to chat with Jeff about it via chat support probably 15 times and every time he tells me to submit a ticket to cancel. So I do. The one time I did get a response back in March they said I would not be billed for March and I was billed on March 15th and now again on April 15th. I dont recommend these guys for any adult type hosting either as they were never familiar with anything I wanted to setup such as NATS.

srockhard · 04-17-2013, 10:44 AM

Kacy I will contact you in the next 2 hours.

Dirty F · 04-17-2013, 10:45 AM

That's why you sould pay with bitcoins

fitzmulti · 04-17-2013, 10:54 AM

Quote:

Originally Posted by kacy

Something doesn't sound right here. Can you please contact me so I get this worked out for you?

If you have a ticket ID I can reference that would be helpful.

Regarding NATS, I am not sure what your particular issue was, but host MANY servers using NATS and actually do have experience with this software. It is not likely we could remain a leading adult hosting provider without being to support popular softwares such as NATS.

Please contact me, I would like to help get this resolved.

I can say from my experience, the fols at Naked / Certified have never been anything but more than helpful, and I haven't ever had any issues with billing, or the like.
I actually opened this thread expecting to see it being some "funny GFY post"...but, I am sure that they will get to the bottom of it and sorted out for the OP.
Particularly because Kacy saw this and replied so swiftly.
;-)

kacy · 04-17-2013, 10:55 AM

Sounds good

Quote:

Originally Posted by srockhard

Kacy I will contact you in the next 2 hours.

srockhard · 04-17-2013, 11:31 AM

****UPDATE****
After chatting with Kacy via Skype I better understand Naked/Certified's cancellation policy and for advise to anyone working with Naked/Certified, use the ticket system vs chat for any support. I cannot find any record of my requests to cancel up until March and at that point the host sent me a letter informing me that I had to give a 30 day notice and that any billing that was expected within the 30 days would still take place so on the 25 day which was April 15th I was billed which is accurate.

Kacy was apologetic that I was unsatisfied and she offered to attempt a refund for my final month which does leave a little better taste in my mouth after closing the door on this biz relationship.

baddog · 04-17-2013, 11:57 AM

To be fair; it would be irresponsible to accept a cancellation via telephone of live chat. Logging into the system and canceling is the only way it can be proven an authorized person is doing it.

KillerK · 04-17-2013, 03:39 PM

You should be happy they will accept a ticket for it.

Some require you to fax in something requesting cancellation of a $59 server.

Bman · 04-17-2013, 03:44 PM

So this was entirely your fault? Well then bro...Go Fuck Yourself...

icymelon · 04-17-2013, 05:59 PM

they usually have good support. my issue with 30 day policy is that you don't want to cancel until you have everything moved off so then it seems pretty pathetic to have to pay for an entire month if your not using the service.

Pornopat · 04-18-2013, 03:50 AM

Certified has been essential to my business.
They have always done what they needed to do and even went the extra mile when I had weird extra request.
I fully recommend everybody working with certified. They rock!

Google Expert · 04-18-2013, 04:21 AM

Just call your bank and tell them to do a charge-back for all these months. Takes 5 mins.

04-17-2013, 10:26 AM	#1
srockhard Retired Industry Role: Join Date: Jul 2011 Location: PDXXX Posts: 1,976	Naked Hosting/Certified Hosting is Fucking Bullshit For three months now I have tried to cancel my plan and they continue to charge me $125 every month on auto pay. I've tried to chat with Jeff about it via chat support probably 15 times and every time he tells me to submit a ticket to cancel. So I do. The one time I did get a response back in March they said I would not be billed for March and I was billed on March 15th and now again on April 15th. I dont recommend these guys for any adult type hosting either as they were never familiar with anything I wanted to setup such as NATS. Last edited by srockhard; 04-17-2013 at 10:28 AM..

04-17-2013, 10:44 AM	#5
srockhard Retired Industry Role: Join Date: Jul 2011 Location: PDXXX Posts: 1,976	Kacy I will contact you in the next 2 hours. __________________ Piper Pines

04-17-2013, 11:31 AM	#9
srockhard Retired Industry Role: Join Date: Jul 2011 Location: PDXXX Posts: 1,976	**UPDATE** After chatting with Kacy via Skype I better understand Naked/Certified's cancellation policy and for advise to anyone working with Naked/Certified, use the ticket system vs chat for any support. I cannot find any record of my requests to cancel up until March and at that point the host sent me a letter informing me that I had to give a 30 day notice and that any billing that was expected within the 30 days would still take place so on the 25 day which was April 15th I was billed which is accurate. Kacy was apologetic that I was unsatisfied and she offered to attempt a refund for my final month which does leave a little better taste in my mouth after closing the door on this biz relationship. __________________ Piper Pines

04-17-2013, 03:44 PM	#12
Bman Confirmed User Industry Role: Join Date: Aug 2003 Location: Redirecting your traffic Posts: 1,679	So this was entirely your fault? Well then bro...Go Fuck Yourself... __________________ ICQ 228211529

04-17-2013, 05:59 PM	#13
icymelon Confirmed User Industry Role: Join Date: Dec 2007 Location: Las Vegas Posts: 3,220	they usually have good support. my issue with 30 day policy is that you don't want to cancel until you have everything moved off so then it seems pretty pathetic to have to pay for an entire month if your not using the service. __________________ Network Of Adult Blogs With Hardlink Rentals Available

04-17-2013, 10:29 AM	#3
Fat Panda Porn is Dead. Move along. Industry Role: Join Date: Aug 2006 Posts: 13,295	wow that fucking sucks

04-17-2013, 10:45 AM	#6
Dirty F Too lazy to set a custom title Industry Role: Join Date: Jul 2001 Posts: 59,204	That's why you sould pay with bitcoins

04-17-2013, 11:57 AM	#10
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	To be fair; it would be irresponsible to accept a cancellation via telephone of live chat. Logging into the system and canceling is the only way it can be proven an authorized person is doing it.

04-17-2013, 03:39 PM	#11
KillerK Confirmed User Join Date: May 2008 Posts: 3,406	You should be happy they will accept a ticket for it. Some require you to fax in something requesting cancellation of a $59 server.

04-18-2013, 03:50 AM	#14
Pornopat AdultTubeSubmits.com Industry Role: Join Date: Dec 2003 Location: The Netherlands Posts: 10,598	Certified has been essential to my business. They have always done what they needed to do and even went the extra mile when I had weird extra request. I fully recommend everybody working with certified. They rock! __________________ https://stripcash.com/sign-up/?userI...fff832eb95ab6a

04-18-2013, 04:21 AM	#15
Google Expert Webmaster Industry Role: Join Date: Jun 2004 Posts: 14,294	Just call your bank and tell them to do a charge-back for all these months. Takes 5 mins.