epassporte = greedy :\

[Webby]

Epassporte, where customer service is #1

I knew this all along somehow

[JFK]

Fitty...............one...........I LOVE My Epass

[nofx]

No I am saying that if you had contacted me or made a thread asking why you had to pay $35 for a new card, I would have started a dialog with you and I would have tried to work something out if possible.

Instead you go off on another rant and I'm sorry but I can't see why I should try convince the person handling this to issue a new card free of charge.
I'm sorry but if people contacts me with an issue like this with an BS attitude why should I do something extra for you? Yes I work customer support but the rules are $35 for a new card and if someone contacts me with an attitude why should I try to do something extra for them?

If webmaster A contacted you with a problem and asked is it possible to do so and so?
and webmaster B contacted you saying you worked for a shitty company and they were fucking withdrawing all their fucking money if they don't get it their way.

Who would you spend most time on helping and try to bend the rules a bit for?
If it makes me a shitty rep so be it.

Welcome to the real world.

ok lets see here...

I called epass customer support with a level headed and friendly attitude. I almost instantly get connected with some heavy english accented male who asks me what I need. I tell him I have had my card for a very long time and that it's magnetic strip has worn out and can no longer be read in any machines. without asking me for ANY of my account information and without hesitation he tells me that I must goto the epassporte website and fill out this form and that epassporte cannot do this over the phone. I said Ok and hung up.

I goto website. the websites states:

Our records indicate that you already have a Visa Electron card. If you would like to report it lost or stolen, or to order a replacement card, please contact Cardholder Services at:

Email: [email protected]

From US Toll-Free: 1 (877) EPASS90 [1 (877) 372-7790]
International and US: 1 (310) 301-2001
International and US Fax: 1 (310) 564-1751

which is the same number from the epassporte customer service page that I had just called.

this is what pissed me off because YOUR CUSTOMER SUPPORT told me some total bullshit thus making me have to waste some more of my time to RECALL, wait, get connected, OH COOL - I get connected TO THE SAME GUY I WAS ON PHONE WITH BEFORE. He even asked me if I was the same guy he had just got off the phone with and I said yea. I then AGAIN, explain to him the same extact thing I had told him the first time and that I had went to the website and he said I had to call customer support and do it. But this time he asks me for my account id, zip, and email addy then puts me on phone for 5 or so minutes. the oaf then comes backs on the phone and states that in order to get a new card I must spend $35 dollars and some other jibber jabber about the website once again to get a new card. I hang up.

the guy totally didnt even give a care about me or my problem. he didnt even know what HE was doing.

That is utter bullshit because I've had your card for 1.5+ years and because of YOUR poor design and quality, that my card you issued me worn out thus causing me problems getting my money which is a pretty big issue.

you're company is charging $35 for a card that costs under $5 to produce and manufacture. $35 per card and the quality of them is this poor? man if PayPal charged $35 for their card, i'm sure it would have gold spinners in it and finger print recognition technology and constant GPS tracking.

I come to gfy to vent my anger and frustration I with dealing with epassporte and your bullshit $35 card fee. I use you guys daily if not weekly. You need to learn how to respect the people who use you and make you.

[chadglni]

I got the gold spinner upgrade on my paypal card and I must say my friends are all jealous.

[Sly]

I've had my bank credit card replaced like 3 times over the past year. They haven't charged me any fee once, let alone a $35 printing fee, lol. If they even tried that I'd be setting up a bank account elsewhere pretty quick.

MAYBE I could see something like a $5-10 replacement fee, but $35? Wow. Though the fact that they want to charge the end user for a poor quality card they issued is pretty sad.

[Alphonso]

why should they offer you a free card ? they want to make money. you dont like it move on somewhere else

keyser is right with that kind of attitude i wouldnt give you shit for free

[integrated]

banks will issue a card at a drop of the hat because of competition.

epass are virtually a lone soldier. They really dont have to concern themselves with the details atm.

Poor old customer service rep always gets the rap

[chadglni]

why should they offer you a free card ? they want to make money. you dont like it move on somewhere else

keyser is right with that kind of attitude i wouldnt give you shit for free

Good business. I know it's hard for idiots to understand but a free card is what should be given in this situation. No questions asked.

[chadglni]

Maybe there is a black market for shitty ATM cards? I bet that's it. nofx was just trying to scam him some free plastic so he could turn around and sell it on the streets.

[brand0n]

it probably costs around 5 bucks to make a little plastic epass card

where does the extra 30 go lol

5??

your fucking nuts bro
.05

[nofx]

5??

your fucking nuts bro
.05

i'm just overshooting it by far to make it still look absurd.

it's utter bullshit but I guess they dont care, it's quite obvious.

[Splum]

Epassporte provides a useful and satisfying service to many customers. I have not needed any support thus far so I cant comment on that issue but if you cant afford $35 well...

[circlekhabib]

Yes someone is reading

he meant someone that matters

[Mickey_]

Free epass cards anyone?

[Webby]

Free epass cards anyone?

Hell Mickey - why not?

It's not the cards I'd be bothering about - more the prospect of service if ever it was needed.

[Alphonso]

Good business. I know it's hard for idiots to understand but a free card is what should be given in this situation. No questions asked.

says who ? customer service ? customers service is saying hi and bye not giving away free stuff

you want to know why people go bankrupt within 1 or 2 years of running a business its because of morons who cant understand how to make money

[chadglni]

says who ? customer service ? customers service is saying hi and bye not giving away free stuff

you want to know why people go bankrupt within 1 or 2 years of running a business its because of morons who cant understand how to make money

You are a dumbass. Their $35 fee probably costs them $1. Instead of eating $1 to make someone happy they are willing to let them walk and lose all business on top of acting like idiots on a message board where others can choose not to do business with them because of their retarded actions.

$1 lost vs potentially thousands.

I'd eat the $1 and be happy doing it.

[brizzad]

No offense to epassporte, but the cost of keeping a customer here is a mere $35 that you should be able to waive for a damaged card. The ongoing revenues you could make from someone loading and purchasing from their cards should outweigh this. If you want to prevent abuse of people ordering lots of cards (that's the only reason I can see for the fee), then have the client return the damaged card once he receives the new one.

WG

This statement couldnt be more true. When I worked at a bank, we got $10 commission for every FREE debit card that we gave away, regardless of how many cards the customer wanted. How could the bank afford this? Well, over the lifetime of the customer, each card brought in a profit of about $1304 PER CARD PER CUSTOMER.

[Furious_Female]

Whatever happened to "the customer is always right?"

[Jace]

here is what I haven't gotten answered yet

did epassporte purposely create these shitty cards in hopes that within a short amount of time they woul;d have to be replaced, therefor epassporte could charge that nice little $35 for a new card?

seriously, I am not a conspiracy buff, but it does sound like this was the case

fact remains, the only reason people stay with epassporte is because of lack of options

[PornHero]

Wow, interesting thread...

I say swallow the $35 bucks and get another card and move on... you used the crap outta your card (yes they arent top quality) but I dont see why you are bitching at epassporte for charging that amount, business is business, they are obviously targetting the type of consumer (like me) that thinks $35 is not expensive... using you're mentality a surfer should bitch at a paysite owner saying "Why charge me $35 a month? I only use $5 worth of bandwith..."

and a little secret: a little humility, understanding and patience can go a long way when dealing with customer support ant ANY company, big or small. Those people are bored outta their minds most of the time and you are just one more voice on the phone to them... you can start by not calling them an 'idiot' on the phone no matter how pissed you are.

Now we all need to remember epassporte is not a Fortune 500 company - yes a Fortune 500 company may have waived the fee - and I agree epassporte has alot of improving and developing to do - just like many of the adult related companies we deal with... but gosh if I spent time complaining about every fuckup at the big adult companies i deal with that cost me $35 I'd be complaining all day... take a downer and focus your attention on more important matters that INCREASE YOUR INCOME instead of having a stroke on the boards about a $35 fee you only pay once a year...

epassporte is good in my books - I use them alot - they are not perfect, and it would be good if they had a direct competitor to force them to compete - but I can think of some big adult companies that are FAR WORSE as far as support is concerned.

And I give Keyser Soze two for having the patience to deal with irate epassporte customers and issues each day


PornHero

[Alphonso]

You are a dumbass. Their $35 fee probably costs them $1. Instead of eating $1 to make someone happy they are willing to let them walk and lose all business on top of acting like idiots on a message board where others can choose not to do business with them because of their retarded actions.

$1 lost vs potentially thousands.

I'd eat the $1 and be happy doing it.

number 1 if you cant afford to pay $35 for a card i will doubt you spend thousands of dollars

number 2 epassport has to much market to give a shit about idiots like him and alike

number 3 treating there employees like shit and expecting something free i would told him on the phone to go

[potter]

nofx, stop crying over $35.

Does it suck epass charges $35 for a new card FUCK YEAH
Should epass be giving away cards for free FUCK YEAH
Did you sign up and agree to pay $35 per card FUCK YEAH

Hope you can understand that. You signed up and agreed to their terms. Making an ass out of yourself crying in public like this. Over something you agreed to however long ago. Come on... If you want a change in policy, be a man and send your suggestion(s) to epassporte via email. Hell, get your friends to as well. But please, stop throwing a childish tantrum like this.

[chadglni]

number 3 treating there employees like shit and expecting something free i would told him on the phone to go

That's because you are an idiot.

[paymeback]

If the card numbers are smudged off/hard to read are places likely to reject it, or is the magnetic strip all they care about?

[d00t]

I think the quality of the epass cards are below par compared to every single other card I've ever had. The only difference I noticed between the old grey ones and the dark blue ones was the design.

[Alphonso]

start a a donation fund for cry babies

[Bosco]

never had probs with epass but at the very begining...i needed to load larger amounts daily and withdraw more daily....too some time but was done...as for the quality of the card, i used it ALOTTTT and still doin allright,..as for that 35$ fee...i see it as hmmmm one sale from realitycash.no big deal...everyone needs to make money and good webmasters with money should not complain about this...IMO

[Michael O]

OK this will be the last from me in this thread.
If anyone has a problem or question about ePassporte or wishes to discuss this further my contact info is in my sig.

ePassporte is a business and like any other money needs to be made.

The Electron fee costs $35 to be issued ePassporte makes money off that and from withdrawals.

If you lose your card, breaks your card or for any reason needs to have a new card issued the fee will be $35. If this happens close to the renewal date the fee will be waived so you won't have to pay $35 twice.
If you never receive the card a new card will be issued free of charge.

Yes the support nofx received when he called CS wasn't good enough, he should have been told right away that he needed to pay $35 for a new card.
One of the reasons I started working for ePassporte is to provide quick effective support when webmasters need it, like always feel free to contact me with any problems.

I don't even know if its possible to get a new card for free but I am willing to try to convenice the people above me to bend the rules if I think they should.
Yes I work for ePassporte but I approch my job from the customers point of view and if I think someone is being treated wrong I will do my best to convince my bosses to reconsider.

And no ePassporte didn't issue card of poor quality to make extra money on reissuing cards.

[nofx]

start a a donation fund for cry babies

right...

they have a lot of my money and the card THEY issued me....that I PAID $35 FOR failed because they are cheapos.

you wouldnt be pissed?

[potter]

right...

they have a lot of my money and the card THEY issued me....that I PAID $35 FOR failed because they are cheapos.

you wouldnt be pissed?

http://www.gofuckyourself.com/showpo...9&postcount=73

Like I said, you agreed to it when you signed up.

[nofx]

If you lose your card, breaks your card or for any reason needs to have a new card issued the fee will be $35. If this happens close to the renewal date the fee will be waived so you won't have to pay $35 twice.
If you never receive the card a new card will be issued free of charge.

ok, let me dissect what you just said here for a little moment.


"If you lose your card, breaks your card or for any reason needs to have a new card issued the fee will be $35."

ok I can see if I LOST or BROKE my card, sure I would shell out $35 with no fucking problem. but for it just FAILING because of poor quality and having to be forced to buy a new one, that is shadey and shows epassporte's true nature, GREED, the true motivation behind most all businesses.

"If this happens close to the renewal date the fee will be waived so you won't have to pay $35 twice.
If you never receive the card a new card will be issued free of charge."

LOL, ok wait, wait... if YOUR COMPANY sent me a card and it got LOST in the mail...you'd reissue me a new card for FREE? interesting...but when my card fails from being used, I must buy a new one? interesting policy you have there.

well whatever, I see how ePassporte customer service works. I pretty much paid $35 to use their card for 1.5 years(probably less then that, cant remember exactly when I joined) and then now I am forced to pay another $35 to get a new card because of their own companies incompetence. I called in attempts to get a new one for free but had to call twice and talked to a total outsourced retard. pretty fucking interesting if you ask me.

Keyzer, since you work for epassporte, could you please inform them that I would like to close my account down and have them cut me a check(or wire) for the total amount of money in my account tomorrow? please icq me for my account id or should I call customer support?. my icq is in my signature.

I have no way to get my money and I refuse to be FORCED to spend ANOTHER bullshit $35 fee for a new card because of YOUR COMPANIES incompetence, highly likely in an effort to get a better deal, low balled the ATM/DEBT card project and got cheapo, shitty looking, crappy quality cards which you then sent to affiliates.

[TheGoldenChild]

my girl is having a similar problem-
Been waiting to get her money transfered into her checking account for two weeks and it's still not transfered-

She needs to pay her bills and her bill collectors can't understand why she doesn't have the money to pay them-
When she explains to her creditors what's going on they even agree this is bad business and feel bad for her-

Epassporte is a great idea- it can be a HUGE profitable company- but these kinds of issues need to be resolved.

They'll never have the consumer's confidence when people get treated poorly by their reps
Just my

[d00t]

And no ePassporte didn't issue card of poor quality to make extra money on reissuing cards.

Would nofx's 'year' restart if he paid the $35 fee now?
Also notice the cards are issued in 2 year intervals... so it's really $70 for 1 card... right?

[TheGoldenChild]

I left out something-

When she does get her money transfered, she can only pay up to three hundred dollars a day.

So now the $900 bill she needs to pay will be $1200 by the time her next payment is due- and even when it's transfered, she can only wire $300 a day to them. It will take 4 days to pay them off

It's retarded.

[nofx]

kBizzle, sorry to hear.

I wish epass cared more for their webmaster customers.

bump

[RogerV]

Bottom line you conduct yourself with a professional mannor you get treated professionally. They have a huge surge of business try dealling with paypal or aol any cell phone company etc. larger companies have there own issues.

I have learned to treat the customer support with respect and they always do there best..

Times have changed where the customer was always right to many people took advantage of it. Plus what do you expect from hourly workers under alot of stress.. Leran how to deal with them to get what you want instead of complaining.. take it for what its worth

[phonesex]

dude, just pay the fee. Its a cost of doing business.

[Jace]

Bottom line you conduct yourself with a professional mannor you get treated professionally. They have a huge surge of business try dealling with paypal or aol any cell phone company etc. larger companies have there own issues.

I have learned to treat the customer support with respect and they always do there best..

Times have changed where the customer was always right to many people took advantage of it. Plus what do you expect from hourly workers under alot of stress.. Leran how to deal with them to get what you want instead of complaining.. take it for what its worth

very true Roger, but that doesn't excuse the fact for epassporte basicallymaking customers pay for epassportes fuck up...they fucked up getting shitty cards, and now with a $35 charge, they are making up for it 3-4x over again

if I use a bank and put tons of money in there and do all kinds of transactions, do you think that bank is going to charge me when I lose my debit card? hell no...because if they want me to continue using it and making them money, they will get me a new one for free ASAP

It is just plain sad when someone like epassporte can continue to piss people off and provied horrible service, all the while jacking webmasters left and right for hard earned money, all because no one else can figure out how to set up a similar service and compete with them.

There should ALWAYS be competition for every business, it is what makes companies evolve into stronger and more fierce businesses...but epassporte is lacking the competition, so they keep regressing into one of the most horrible online payment systems on the web

yeah, they do a lot of volume, and a lot of people are happy with them, but I guaratee you if something better came along, epassporte would have a serious run for their money...

[Matt 26z]

Bottom line:

A company with no competition can do whatever the fuck they want.

[Theo]

Guys, you are missing what was already said. Epassporte makes profit from the cards. It's their own business and they can see if they have to charge them or not. You can't accuse them for greed unless you can prove they are over-profiting or something to that degree charging the cards takes it to another level or something.

The cards shipped were not defective first place, but upon frequent (mis?)usage they got damaged. I do not disagree swallowing the cost of it specially for affiliates it's a smart corp. move to do, but it's really pointless to argue on that for hours.

[tony286]

The first thing is to understand why customers stop doing business with you.

* 1% die
* 3% move away
* 5% seek alternatives or develop other relations
* 9% begin doing business with the competition
* 14% are dissatisfied with the product or service
* 68% are upset with the treatment they received

That means you have some control over 96% of the reasons customers stop doing business with you. Providing great customer service prevents most of these problems from occurring.

An old adage to remember is that it costs five times as much to develop a new customer than to keep a old one.

[tony286]

Bottom line you conduct yourself with a professional mannor you get treated professionally. They have a huge surge of business try dealling with paypal or aol any cell phone company etc. larger companies have there own issues.

I have learned to treat the customer support with respect and they always do there best..

Times have changed where the customer was always right to many people took advantage of it. Plus what do you expect from hourly workers under alot of stress.. Leran how to deal with them to get what you want instead of complaining.. take it for what its worth

Roger I like and respect you but please your being very transparent lol

[Missy]

...or you can wait until the card expires and you receive a new card when you pay the yearly fee.

If that's the case, shouldn't he have received a new card approximately 6 months ago? He's had his account for a year and a half, so if what you are saying is true... that you get a new card every time you pay your yearly fee... then he would now be using a 6 month old card instead of one that is a year and a half old and wouldn't be having this problem with a worn out card.
What am I missing here?

[chadglni]

If that's the case, shouldn't he have received a new card approximately 6 months ago? He's had his account for a year and a half, so if what you are saying is true... that you get a new card every time you pay your yearly fee... then he would now be using a 6 month old card instead of one that is a year and a half old and wouldn't be having this problem with a worn out card.
What am I missing here?

They charge $35 a year and send cards every 2 years?

[Sly]

If that's the case, shouldn't he have received a new card approximately 6 months ago? He's had his account for a year and a half, so if what you are saying is true... that you get a new card every time you pay your yearly fee... then he would now be using a 6 month old card instead of one that is a year and a half old and wouldn't be having this problem with a worn out card.
What am I missing here?

Ouch!

I do believe you are correct.

[tony286]

my girl is having a similar problem-
Been waiting to get her money transfered into her checking account for two weeks and it's still not transfered-

She needs to pay her bills and her bill collectors can't understand why she doesn't have the money to pay them-
When she explains to her creditors what's going on they even agree this is bad business and feel bad for her-

Epassporte is a great idea- it can be a HUGE profitable company- but these kinds of issues need to be resolved.

They'll never have the consumer's confidence when people get treated poorly by their reps
Just my

I thought you were this big money player and your not helping out your girlfriend? What a guy lol

[chadglni]

Roger I like and respect you but please your being very transparent lol

Epass can do no wrong according to Roger. No use even mentioning it.

[Missy]

They charge $35 a year and send cards every 2 years?

So what is the $35 annual fee for then? What... every other year it's for the new card, and the other years it's just for shits and giggles?

[Theo]

kb has like 20 GFs

aint that easy to be a pimp