epassporte = greedy :\

[nofx]

I called them up to get a new electron card issued because mine is all worn out and it cant even be read via card swipe machines anymore...

well I call them up and they tell me I have to get a new card issued from the website. I hang up, goto website, epass website saids that I already have an Electron Card issued and to call Customer Support (LOL, tards). I call customer support back and get the SAME GUY I TALKED TO THE FIRST TIME and he puts me on hold for around 5 min then comes back and saids i'll have to spend another $35 to get a new card. paypal gives you atm/debt card for free...how can epass justify a 35 fee...fucking greedy cocksnugglers. no way in fuck am I going to spend another 35 bucks to get a new card, I simply refuse. epass should issue me another one for free.

what a load of shit. I have to spend another 35 bucks because epass's atm/debt cards are of shitty quality and deteriorate fast. I've had my paypal card about two years longer then i've had my epassporte card and my Paypal card looks brand new still. I have a 1k+ balance in my acct right now and they treat me like this..wtfux...

in two days I can assure you it will be a 0 balance.

[jimthefiend]

in two days I can assure you it will be a 0 balance.

Especially after someone from Epass reads this thread.

[marko13]

very bad reputation for epass......

does sombody from epass read this kind of thing and most important does anyone solve this kind of problems................

[Michael O]

The rules are that if you want a new card issued you need to pay the fee for a new card.

[nofx]

I dont care, let 'em fucking read it. their customer service fucking sucks and most of the people you talk to are fucking clueless.

I cant even use it to get my money out of an atm so wtfux...

i'll just have to transfer it all to someone and have them paypal me the matching amt.

[Michael O]

very bad reputation for epass......

does sombody from epass read this kind of thing and most important does anyone solve this kind of problems................

Yes someone is reading and in this case there really isn't anything to solve.
A new card costs $35 nofx won't pay that and will take his business elsewhere not really much to do about that.

[StickyGreen]

fuck epassporte...

[nofx]

The rules are that if you want a new card issued you need to pay the fee for a new card.

why?

how does epass justify a fucking THIRTY FIVE dollar fee ? Paypal sends their users FREE atm/debt cards...

it's the epass card that fucking sucks and wore away the magnetic strip. the quality of the card is lame and the design and colors of it is ugly.

[Michael O]

fuck epassporte...

Does that translate to "I should learn to read the TOS before I signup for something"?

[jimthefiend]

Yes someone is reading and in this case there really isn't anything to solve.
A new card costs $35 nofx won't pay that and will take his business elsewhere not really much to do about that.

What is with that fee anyway? No one else charges that. Being serious.

[After Shock Media]

Damn that was a cold answer.

Epassporte gets money every time the card is used. They also get thirty five bucks to issue and send out the card, and we all know there is a profit margin in that as well.
Is it not possible that they can take the extra hit and actually use part of that thirty five bucks for a card quality that is at the very least one step above playing card durability.

[brizzad]

i fucking hate epassporte.. they almost make me wish paypal accepted adult sites

[Michael O]

why?

how does epass justify a fucking THIRTY FIVE dollar fee ? Paypal sends their users FREE atm/debt cards...

it's the epass card that fucking sucks and wore away the magnetic strip. the quality of the card is lame and the design and colors of it is ugly.

ePassporte don't have fees to receive money do you run to Paypal complaining about this?

Every business has to make money somehow and if your card is worn out you will need to pay to have a new card issued or you can wait until the card expires and you receive a new card when you pay the yearly fee.

[jimthefiend]

NOFX is a fucking douche but I think he does have a point here, although one he's getting across harshly. That fee is lame.

[Michael O]

Damn that was a cold answer.

Epassporte gets money every time the card is used. They also get thirty five bucks to issue and send out the card, and we all know there is a profit margin in that as well.
Is it not possible that they can take the extra hit and actually use part of that thirty five bucks for a card quality that is at the very least one step above playing card durability.

What do you expect?
He started this thread for one reason bash ePassporte.
If he had contacted me I could have explained the situation to him and told him why it is like this. Instead it was easier to run to the boards and start BS.


And the old grey cards have been replaced with a new card off a better quality.

[nofx]

it probably costs around 5 bucks to make a little plastic epass card

where does the extra 30 go lol

[Theo]

i dont really get how your cc got destroyed like that

[nofx]

And the old grey cards have been replaced with a new card off a better quality.

I have the new card...

[WiredGuy]

No offense to epassporte, but the cost of keeping a customer here is a mere $35 that you should be able to waive for a damaged card. The ongoing revenues you could make from someone loading and purchasing from their cards should outweigh this. If you want to prevent abuse of people ordering lots of cards (that's the only reason I can see for the fee), then have the client return the damaged card once he receives the new one.

WG

[RogerV]

it probably costs around 5 bucks to make a little plastic epass card

where does the extra 30 go lol

It's a cost of doing business.. If you send me sales I will buy you one..

this goes for any other affiliate out there. If I send you money via epass it's on PornoPushers I'm going to add it to our benefits page

[Jace]

so, if the old cards have been replaced with a better card, then that means you all know they are shitty cards...why not be nice and issue a statement that states "if the old ones get worn out we would be happy to replace it because we know the old were of such crappy quality"?

that is fucking idiotic......issue shitty cards that you know will turn to shit quickly, then charge someone $35 for a new "better" card

hahahahahaha...what a great little scam they have going on there

[nofx]

No offense to epassporte, but the cost of keeping a customer here is a mere $35 that you should be able to waive for a damaged card. The ongoing revenues you could make from someone loading and purchasing from their cards should outweigh this. If you want to prevent abuse of people ordering lots of cards (that's the only reason I can see for the fee), then have the client return the damaged card once he receives the new one.

WG

my thoughts exactly

[sickkittens]

it probably costs around 5 bucks to make a little plastic epass card

where does the extra 30 go lol

I bet it's alot less than $5.

[jjjay]

epassport are this shit because they're allowed to be.

if they had serious competition they would have to get their two-bit act together

[punker barbie]

NOTHING in life is free. epass is a business just like any other company and they need to make there $$$.

if paypal is soooooooooooo much better then why dont they accept adult biz?

bottom line is you win some and lose some. deal with it.

[nofx]

What do you expect?
He started this thread for one reason bash ePassporte.
If he had contacted me I could have explained the situation to him and told him why it is like this. Instead it was easier to run to the boards and start BS.


And the old grey cards have been replaced with a new card off a better quality.

I brought it to the boards because of how I was treated.

I called first, the guy I talked to obviously didnt know shit about shit and told me I had to goto the epassporte website and fill out a form to get a new card.

I hang up, I goto site, the site informs me to call the same customer support number I had just called.

I call back, I get the SAME GUY I had just talked to, he gets confused because I am calling back about the same thing, I tell him he is an idiot and that the website saids to call CS...he puts me on hold for 5 minutes then comes back and saids that I had to pay a $35 fee for a new card and then some other shit about I had to goto website and do it...I just hung up because the guy was a total outsourced tard..

if epass wanted my fucking biz they would see how frequently I use epass, how much my balance is, how long i've had my card and been a member and they would fucking comp me the new card fee cost....sadly they did not and rather be greedy and steal their users money at any chance they can get.

I would never run a business like that. I am not some retard newbie epassporte user who uses epassporte once a month...I use it weekly if not daily.

[FreeHugeMovies]

Epass should really work towards creating a better card. My numbers wore off within 4 month of ownership. You guys should lay off of Keyser Soze as he is just an employee. Do all of your bitching to those who make the choices over there.

[punker barbie]

It's a cost of doing business.. If you send me sales I will buy you one..

EXACTLY roger.


spunkycash did the same thing when payouts came about for our very spunky x-mas contest.

[Mickey_]

I called them up to get a new electron card issued because mine is all worn out and it cant even be read via card swipe machines anymore...

well I call them up and they tell me I have to get a new card issued from the website. I hang up, goto website, epass website saids that I already have an Electron Card issued and to call Customer Support (LOL, tards). I call customer support back and get the SAME GUY I TALKED TO THE FIRST TIME and he puts me on hold for around 5 min then comes back and saids i'll have to spend another $35 to get a new card. paypal gives you atm/debt card for free...how can epass justify a 35 fee...fucking greedy cocksnugglers. no way in fuck am I going to spend another 35 bucks to get a new card, I simply refuse. epass should issue me another one for free.

what a load of shit. I have to spend another 35 bucks because epass's atm/debt cards are of shitty quality and deteriorate fast. I've had my paypal card about two years longer then i've had my epassporte card and my Paypal card looks brand new still. I have a 1k+ balance in my acct right now and they treat me like this..wtfux...

in two days I can assure you it will be a 0 balance.

psst...We've got a webcam aff program...start making money with us and we'll send you a card with an extra 100 bucks on top of what you made.
You know where to sign up...

[Michael O]

No offense to epassporte, but the cost of keeping a customer here is a mere $35 that you should be able to waive for a damaged card. The ongoing revenues you could make from someone loading and purchasing from their cards should outweigh this. If you want to prevent abuse of people ordering lots of cards (that's the only reason I can see for the fee), then have the client return the damaged card once he receives the new one.

WG

I see what you mean but I don't make the decisions but I will forward your suggestion.

[Webby]

my thoughts exactly

Truth is the shit plastic costs, (or did cost within the last 2-3 years), .60 cents each per 1000 from one of our local banks.

Not hitting at epass in particular, but the whole area involving processing, cards etc is an sad joke.

[WiredGuy]

I see what you mean but I don't make the decisions but I will forward your suggestion.

Thanks, I'm sure Chris would agree with the idea. I mean you want to prevent abuse of issuing un-necessary cards, so if a customer doesn't return the damaged one, charging the replacement fee makes sense. But if a card is genuinely damaged, it should be no issue to get it replaced at epass' cost since you guys obviously make more on the loads/transfers than card replacements. Just my thoughts...
WG

[Michael O]

I brought it to the boards because of how I was treated.

I called first, the guy I talked to obviously didnt know shit about shit and told me I had to goto the epassporte website and fill out a form to get a new card.

I hang up, I goto site, the site informs me to call the same customer support number I had just called.

I call back, I get the SAME GUY I had just talked to, he gets confused because I am calling back about the same thing, I tell him he is an idiot and that the website saids to call CS...he puts me on hold for 5 minutes then comes back and saids that I had to pay a $35 fee for a new card and then some other shit about I had to goto website and do it...I just hung up because the guy was a total outsourced tard..

if epass wanted my fucking biz they would see how frequently I use epass, how much my balance is, how long i've had my card and been a member and they would fucking comp me the new card fee cost....sadly they did not and rather be greedy and steal their users money at any chance they can get.

I would never run a business like that. I am not some retard newbie epassporte user who uses epassporte once a month...I use it weekly if not daily.

That maybe explains why he didn't go the extra mile for you.
If you had contacted me and treated me the same way I wouldn't do anything extra for you either.

If you had contacted me explaining that the numbers wore off and you use the card daily been a member for long and asked if it was possible to get a new card for free, then maybe I would have tried to help you.

[RogerV]

Our corp. name is ATM Virtual which I think would be a kewl name on the card unless you think we should put PornoPushers LOL.
I'm going to see if I can have custom epass cards made with our design for our webmasters and ai will send them out free to our active affliates

[brizzad]

That maybe explains why he didn't go the extra mile for you.
If you had contacted me and treated me the same way I wouldn't do anything extra for you either.

If you had contacted me explaining that the numbers wore off and you use the card daily been a member for long and asked if it was possible to get a new card for free, then maybe I would have tried to help you.

Or what if epassporte maybe had some real business ethics? Then maybe the first time he called, the CS rep. would've been able to help him out instead of giving him the run-around.

[chadglni]

That maybe explains why he didn't go the extra mile for you.
If you had contacted me and treated me the same way I wouldn't do anything extra for you either.

And that would make you a horrible customer service rep. Don't worry though, you fit right the fuck in at epassporte. A company of this size losing any customer over a $35 fee that is around $33 profit to the company is ridiculous and absolutely hilarious.

Fucking pathetic.

[Michael O]

And that would make you a horrible customer service rep. Don't worry though, you fit right the fuck in at epassporte. A company of this size losing any customer over a $35 fee that is around $33 profit to the company is ridiculous and absolutely hilarious.

Fucking pathetic.

Well then I am a horrible customer service rep.

[Webby]

Or what if epassporte maybe had some real business ethics? Then maybe the first time he called, the CS rep. would've been able to help him out instead of giving him the run-around.

Totally agree brizzard!

It seems to depend on the attitude of the client being pissed off as to whether balanced constructive customer support is available or not. It does not matter one damn if the customer is annoyed or not - the easiest and most profitable route is get ass moving and solve the problem instead of having to defend and justify the service on a chat board.

[chadglni]

Well then I am a horrible customer service rep.

This is already a given. You cannot approach customer service with "If you ask nicely and don't cause any trouble I'll help you a little more than the other assholes around here". It should be common sense not to piss off customers over something so petty.

[nofx]

That maybe explains why he didn't go the extra mile for you.
If you had contacted me and treated me the same way I wouldn't do anything extra for you either.

If you had contacted me explaining that the numbers wore off and you use the card daily been a member for long and asked if it was possible to get a new card for free, then maybe I would have tried to help you.

maybe epassporte should outsource some smarter customer service reps instead of accepting every Paki off the boat...

the guy didnt know what he was talking about because he told me to goto the website and fill out a non existent form in order to recieve a new card. how come the CUSTOMER SUPPORT person told me wrong directions?

so wait...you're saying if I was nice, kept this off the boards and contacted you, epassporte might have comp'd the fee? pathethic.

LOL @ epass

[brizzad]

maybe epassporte should outsource some smarter customer service reps instead of accepting every Paki off the boat...

[Michael O]

maybe epassporte should outsource some smarter customer service reps instead of accepting every Paki off the boat...

the guy didnt know what he was talking about because he told me to goto the website and fill out a non existent form in order to recieve a new card..

so wait...you're saying if I was nice, kept this off the boards and contacted you, epassporte might have comp'd the fee? pathethic.

LOL @ epass

No I am saying that if you had contacted me or made a thread asking why you had to pay $35 for a new card, I would have started a dialog with you and I would have tried to work something out if possible.

Instead you go off on another rant and I'm sorry but I can't see why I should try convince the person handling this to issue a new card free of charge.
I'm sorry but if people contacts me with an issue like this with an BS attitude why should I do something extra for you? Yes I work customer support but the rules are $35 for a new card and if someone contacts me with an attitude why should I try to do something extra for them?

If webmaster A contacted you with a problem and asked is it possible to do so and so?
and webmaster B contacted you saying you worked for a shitty company and they were fucking withdrawing all their fucking money if they don't get it their way.

Who would you spend most time on helping and try to bend the rules a bit for?
If it makes me a shitty rep so be it.

Welcome to the real world.

[netter]

hi,nofx
if you need transfer your epass to PP just hit me up icq:316550465.
i can help you. epass work well for me. i need it.
thanks

[Webby]

No I am saying that if you had contacted me or made a thread asking why you had to pay $35 for a new card, I would have started a dialog with you and I would have tried to work something out if possible.

Why should anyone select which customer support person to contact? nofx contacted what was presumably customer support and got a load of crap.

Is there a problem issuing replacement cards??

Have you done anything about it so far instead of bullshitting on this thread and attempting to justify the service on the basis of nofix "not being nice"?

nofix is pissed off. What ya gonna do about it other than tell him to go fuck himself and ask him to treat epassporte with kid gloves?

Is there *anything* you can possibly think of that could resolve the situation simply??? Think harder - it may come to ya sooner or later.

[chadglni]

Why should anyone select which customer support person to contact? nofx contacted what was presumably customer support and got a load of crap.

Is there a problem issuing replacement cards??

Have you done anything about it so far instead of bullshitting on this thread and attempting to justify the service on the basis of nofix "not being nice"?

nofix is pissed off. What ya gonna do about it other than tell him to go fuck himself and ask him to treat epassporte with kid gloves?

Is there *anything* you can possibly think of that could resolve the situation simply??? Think harder - it may come to ya sooner or later.

That just makes too much sense.

[Michael O]

Why should anyone select which customer support person to contact? nofx contacted what was presumably customer support and got a load of crap.

The CS person handling the issue should have told him right away he needed to pay the $35 instead of having him call twice we can agree on that.

Is there a problem issuing replacement cards??

No problem at all.

Have you done anything about it so far instead of bullshitting on this thread and attempting to justify the service on the basis of nofix "not being nice"?

No nofx stated he was tired of the bs he got and don't want to use ePassporte anymore.

nofix is pissed off. What ya gonna do about it other than tell him to go fuck himself and ask him to treat epassporte with kid gloves?

Not really much I can do but if nofx wants to pay the fee for a new card I will gladly order it for him so its printed in the next printing.

Is there *anything* you can possibly think of that could resolve the situation simply??? Think harder - it may come to ya sooner of later.

Let me guess you want me to say I will try to get a card issued for free to nofx right?
Rules are rules I don't even know if its possible to get a new card for free.

[chadglni]

Oh dear God man. When you buy a fucking $35 card from any company don't you expect it to fucking work reasonably? If he lost the motherfucker yes fine rules are rules. His fucking card doesn't work and the FIRST thing you should be doing is trying to fix it regardless of his attitude. You should be doing this moreso BECAUSE he said he is leaving over it. Instead you use that as an excuse to not do a damn thing. Maybe the POS was made defective, is he responsible for that too? No damn atm card should be worn out in a reasonable amount of time and even if the rules are $35 you should be up somebodys ass to get it replaced for free.

Again I say, fucking pathetic.

[Methodcash Rick]

No offense to epassporte, but the cost of keeping a customer here is a mere $35 that you should be able to waive for a damaged card. The ongoing revenues you could make from someone loading and purchasing from their cards should outweigh this. If you want to prevent abuse of people ordering lots of cards (that's the only reason I can see for the fee), then have the client return the damaged card once he receives the new one.

WG

Epassporte, where customer service is #1

[chadglni]

Epassporte, where customer service is #1

Their "nicest" sales rep can't even see the problem here. This shit is beyond comprehension to anyone in business. I guess the owner is rich and doesn't give a shit and it rubs off on employees.

[Webby]

Let me guess you want me to say I will try to get a card issued for free to nofx right?
Rules are rules I don't even know if its possible to get a new card for free.

Do I want you to say nofix will get a replacement card for free? That's your biz policy to decide that.

Because epass charge $35 for a bit of plastic and feel unable to replace overused or damaged cards is your problem. What exactly is the epass policy on this? You got a clue?

If you have nada clue on the "rules" of your company, perhaps it may be time to find more meaningful work. It's obvious you have nothing to offer on this topic.

Clearly the words "constructive" or "resolution" is not within the vocabulary and "public relations 101" gets ranked minus 10.