Phatservers - GoFuckYourself.com

Smurfette · 10-06-2009, 06:11 AM

Anybody else notice since they switched their support has dropped a notch?? been well over an hour waiting for an email back and before it was instant response? Just my vent for today!!

v4 media · 10-06-2009, 06:19 AM

Still early in Cali unless you sent it urgent..
Haven't noticed a drop off, but the last few emails have been during office hours.

RenegadeCash Mark · 10-06-2009, 07:38 AM

Even Phatservers employee's need a jerk break!

woj · 10-06-2009, 07:46 AM

don't think so, their support is still great

chemicaleyes · 10-06-2009, 07:52 AM

A little slower but still faster than most.

Barefootsies · 10-06-2009, 07:53 AM

Quote:

Originally Posted by chemicaleyes

A little slower but still faster than most.

billywatson · 10-06-2009, 07:53 AM

We're still very happy with the Phat Crew!!

18teens · 10-06-2009, 08:25 AM

Their support is still excellent.

nolongerexists · 10-06-2009, 08:44 AM

Well I have to tell them that my Virtual's apache is down.

No service monitoring at all it seems.

Wiredoctor · 10-06-2009, 09:31 AM

Quote:

Originally Posted by blindzior

Well I have to tell them that my Virtual's apache is down.

No service monitoring at all it seems.

Thats strange because i have heard that their support is usually pretty decent?

Jakke PNG · 10-06-2009, 09:49 AM

Peculiar. Nothing wrong with my support tickets. Answered and solved quickly.
Before and after amerinoc name change. I still love them dearly.

nolongerexists · 10-06-2009, 09:50 AM

Quote:

Originally Posted by Wiredoctor

Thats strange because i have heard that their support is usually pretty decent?

I dont say it's not but I use support@ only when my server/apache is down.
Give me an account with 100% uptime of apache and I'm fine, don't need anything more advanced. Unfortunately downtimes happen pretty often.

gornyhuy · 10-06-2009, 10:16 AM

I just NOW had a phatservers tech support response, which included actually fixing my code, in under 9 minutes.

gornyhuy · 10-06-2009, 10:17 AM

Quote:

Originally Posted by blindzior

I dont say it's not but I use support@ only when my server/apache is down.
Give me an account with 100% uptime of apache and I'm fine, don't need anything more advanced. Unfortunately downtimes happen pretty often.

I haven't had any downtime since my last reboot, 165 days ago.

XSV · 10-06-2009, 10:25 AM

Quote:

Originally Posted by Smurfette

Anybody else notice since they switched their support has dropped a notch?? been well over an hour waiting for an email back and before it was instant response? Just my vent for today!!

Smurfette:
Please feel free to contact me directly over ICQ 56 05 48 95 and give me your ticket number so I can look into why you are experiencing a delay.

blindzior:
Please contact me as well with your account name and server so I can look into your issue further. All servers are monitored.

Babaganoosh · 10-06-2009, 10:29 AM

I've got a virtual account there and haven't had any downtime. I do use a monitoring service so if something is broken I will get a message on my Blackberry. I opened a ticket the other night to resolve a DNS issue on a new domain. Right after I opened the ticket I went and took a leak and made a sammich. By the time I got back to my desk the issue was resolved.

Smurfette · 10-06-2009, 10:30 AM

XSV thanks but all dealt with now, just not use to an over 2 hour wait for a support ticket, before the switch it was always dealt with in less then 10 mins, so was shocked when it took so long. All straigtened away now though thanks

Adraco · 10-06-2009, 01:03 PM

Couldn't be happier with Phatservers/Amerinoc. They are always fast at responding, even low priority tickets. And should it happen once in a while that it would take an hour or two, then leave it at that.

Just because they spoil us by being fast most of the time, doesn't mean that will always be the case. Prepare a nice cup of tea, sit back and enjoy life and I'm sure your ticket will be handled quite soon.

kmanrox · 10-06-2009, 01:08 PM

i just got 3 new servers from moose this week... i've had servers with them for many years and the service has been very consistent to include staff turnaround.. I like dealing with the core group of skilled, prompt techs.

BradM · 10-06-2009, 01:11 PM

Can't say I notice.

YFG · 10-06-2009, 01:15 PM

I still love Phatservers! Their support always rocks. Once I had several servers at AdultEUHost. Now THAT was a real nightmare: I think I have waited there several times over 200 days for an answer to a ticket, so I wouldn't bother too much about 2 hrs

Horny Joe · 10-06-2009, 01:19 PM

Sent in a support ticket one hour ago - low priority - Got help 6 minutes after I sent it! Nothing less than FANTASTIC support!

10-06-2009, 01:21 PM

Quote:

Originally Posted by Smurfette

XSV thanks but all dealt with now, just not use to an over 2 hour wait for a support ticket, before the switch it was always dealt with in less then 10 mins, so was shocked when it took so long. All straigtened away now though thanks

One time you have to actually wait and you immediately run to GFY?

10-06-2009, 02:20 PM

I've had a couple tickets that took longer than expected, but still faster than most hosts I've dealt with! I LOVE PHATSERVERS.

d-null · 10-06-2009, 10:23 PM

Phatservers are fine

u-Bob · 10-07-2009, 03:02 AM

I still love them

Denny · 10-07-2009, 03:24 AM

Their virtual plans suck! support is ok but I love webair's online support :P

$5 submissions · 10-07-2009, 05:59 AM

See sig. Phatservers Rock! They always go above and beyond the call of duty--that's why i have them in my sig.

tranza · 10-07-2009, 06:39 AM

Bump 4 ya

geedub · 10-07-2009, 06:52 AM

phatservers gives me wood, and their techs answer me promptly, forever.

Kard63 · 10-07-2009, 08:22 AM

I've never had to call but the email support is insanely fast.

10-06-2009, 06:11 AM	#1
Smurfette Confirmed User Join Date: Sep 2001 Location: A little place on the ROCK! Posts: 542	Phatservers Anybody else notice since they switched their support has dropped a notch?? been well over an hour waiting for an email back and before it was instant response? Just my vent for today!!

10-06-2009, 07:38 AM	#3
RenegadeCash Mark Confirmed User Join Date: Apr 2008 Location: Australia Posts: 1,002	Even Phatservers employee's need a jerk break! __________________ Make Real Money With Your Traffic! Promote Unsaturated High Converting Micro Niche Sites Pissing, Diapers, Teen, Amateur, Thai & More

10-06-2009, 07:46 AM	#4
woj <&(©¿©)&> Industry Role: Join Date: Jul 2002 Location: Chicago Posts: 47,882	don't think so, their support is still great __________________ Custom Software Development, email: woj#at#wojfun#.#com to discuss details or skype: wojl2000 or gchat: wojfun or telegram: wojl2000 Affiliate program tools: Hosted Galleries Manager Banner Manager Video Manager Wordpress Affiliate Plugin Pic/Movie of the Day Fansign Generator Zip Manager

10-06-2009, 07:52 AM	#5
chemicaleyes UNSTOPPABLE Join Date: Aug 2003 Location: UK :: ICQ# 156068 Posts: 11,569	A little slower but still faster than most. __________________ No way as way, No limitation as limitation. AmeriNOC formally PhatServers

10-06-2009, 07:53 AM	#7
billywatson Confirmed User Industry Role: Join Date: Aug 2002 Location: The Valley o' Smut. Posts: 3,281	We're still very happy with the Phat Crew!! __________________ We're Fabulous! PROTECT YOUR CONTENT on Twitter I Shoot Porn.

10-06-2009, 06:19 AM	#2
v4 media Confirmed User Industry Role: Join Date: Feb 2005 Location: Spain Posts: 2,934	Still early in Cali unless you sent it urgent.. Haven't noticed a drop off, but the last few emails have been during office hours.

10-06-2009, 08:25 AM	#8
18teens Confirmed User Industry Role: Join Date: Dec 2002 Posts: 1,605	Their support is still excellent.

10-06-2009, 08:44 AM	#9
nolongerexists Confirmed User Industry Role: Join Date: Apr 2003 Posts: 1,096	Well I have to tell them that my Virtual's apache is down. No service monitoring at all it seems. __________________ work smart not hard ;)

10-06-2009, 09:49 AM	#11
Jakke PNG ex-TeenGodFather Industry Role: Join Date: Nov 2001 Location: Suomi Finland Perkele Posts: 20,306	Peculiar. Nothing wrong with my support tickets. Answered and solved quickly. Before and after amerinoc name change. I still love them dearly. __________________ ..and I'm off.

10-06-2009, 10:16 AM	#13
gornyhuy Chafed. Join Date: May 2002 Location: Face Down in Pussy Posts: 18,041	I just NOW had a phatservers tech support response, which included actually fixing my code, in under 9 minutes. __________________ icq:159548293

10-06-2009, 10:29 AM	#16
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	I've got a virtual account there and haven't had any downtime. I do use a monitoring service so if something is broken I will get a message on my Blackberry. I opened a ticket the other night to resolve a DNS issue on a new domain. Right after I opened the ticket I went and took a leak and made a sammich. By the time I got back to my desk the issue was resolved. __________________ I like pie.

10-06-2009, 10:30 AM	#17
Smurfette Confirmed User Join Date: Sep 2001 Location: A little place on the ROCK! Posts: 542	XSV thanks but all dealt with now, just not use to an over 2 hour wait for a support ticket, before the switch it was always dealt with in less then 10 mins, so was shocked when it took so long. All straigtened away now though thanks

10-06-2009, 01:03 PM	#18
Adraco Confirmed User Industry Role: Join Date: May 2009 Location: Onboard an airplane around the globe Posts: 3,737	Couldn't be happier with Phatservers/Amerinoc. They are always fast at responding, even low priority tickets. And should it happen once in a while that it would take an hour or two, then leave it at that. Just because they spoil us by being fast most of the time, doesn't mean that will always be the case. Prepare a nice cup of tea, sit back and enjoy life and I'm sure your ticket will be handled quite soon.

10-06-2009, 01:08 PM	#19
kmanrox aka K-Man Industry Role: Join Date: Oct 2001 Location: The Gutter Posts: 29,292	i just got 3 new servers from moose this week... i've had servers with them for many years and the service has been very consistent to include staff turnaround.. I like dealing with the core group of skilled, prompt techs. __________________ Crypto HODLr Crypto mining Angel investor

10-06-2009, 01:11 PM	#20
BradM Confirmed User Join Date: Dec 2003 Location: 1123,6536,5231 Posts: 3,397	Can't say I notice.

10-06-2009, 01:15 PM	#21
YFG Registered User Join Date: Feb 2003 Location: Amsterdam Posts: 47	I still love Phatservers! Their support always rocks. Once I had several servers at AdultEUHost. Now THAT was a real nightmare: I think I have waited there several times over 200 days for an answer to a ticket, so I wouldn't bother too much about 2 hrs

10-06-2009, 01:19 PM	#22
Horny Joe Confirmed User Industry Role: Join Date: Jul 2004 Location: Online Posts: 2,661	Sent in a support ticket one hour ago - low priority - Got help 6 minutes after I sent it! Nothing less than FANTASTIC support! __________________ The Very Best Teen Content! Make $$$$ - Join DIESEL ACTION for Great Teen content

10-06-2009, 02:20 PM	#24
shermo Guest Posts: n/a	I've had a couple tickets that took longer than expected, but still faster than most hosts I've dealt with! I LOVE PHATSERVERS.

10-06-2009, 10:23 PM	#25
d-null . . . Industry Role: Join Date: Apr 2007 Location: NY Posts: 13,724	Phatservers are fine __________________ __________________ Looking for a custom TUBE SCRIPT that supports massive traffic, load balancing, billing support, and h264 encoding? Hit up Konrad! Looking for designs for your websites or custom tubesite design? Hit up Zuzana Designs Check out the #1 WordPress SEO Plugin: CyberSEO Suite

10-07-2009, 03:02 AM	#26
u-Bob there's no $$$ in porn Industry Role: Join Date: Jul 2005 Location: icq: 195./568.-230 (btw: not getting offline msgs) Posts: 33,063	I still love them

10-07-2009, 03:24 AM	#27
Denny Too lazy to set a custom title Industry Role: Join Date: Feb 2005 Posts: 17,301	Their virtual plans suck! support is ok but I love webair's online support :P __________________

10-07-2009, 05:59 AM	#28
$5 submissions I help you SUCCEED Industry Role: Join Date: Nov 2003 Location: The Pearl of the Orient Seas Posts: 32,195	See sig. Phatservers Rock! They always go above and beyond the call of duty--that's why i have them in my sig. __________________ Need a NON-ADULT income stream? We build your YOUTUBE CHANNEL for only $20 per video! For Hire: $3/hour or $400 per month Marketing Specialist Virtual Assistants

10-07-2009, 06:39 AM	#29
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	Bump 4 ya __________________ I'm just a newbie.

10-07-2009, 06:52 AM	#30
geedub Confirmed User Industry Role: Join Date: Jun 2005 Location: concrete jungle Posts: 3,489	phatservers gives me wood, and their techs answer me promptly, forever. __________________ Reliable web host that actually cares, tell em geedub sent ya. Vacares

10-07-2009, 08:22 AM	#31
Kard63 Confirmed User Join Date: Nov 2003 Location: 237 619 975 Posts: 8,944	I've never had to call but the email support is insanely fast. __________________