Couldn't be happier with Phatservers/Amerinoc. They are always fast at responding, even low priority tickets. And should it happen once in a while that it would take an hour or two, then leave it at that.
Just because they spoil us by being fast most of the time, doesn't mean that will always be the case. Prepare a nice cup of tea, sit back and enjoy life and I'm sure your ticket will be handled quite soon.
