Strongbox support not replying - anyone else? - GoFuckYourself.com

deltav · 12-09-2013, 12:15 AM

I use Strongbox and have an active support subscription, tried emailing them last Wed about an issue. After no response I wrote a follow-up message Friday, again no response.

Anyone else having trouble getting ahold of them? I know it's been the weekend but I figure with a support plan you have to pay extra for, a reply within 4 days is a reasonable expectation - especially considering they deal with website security.

IIRC they've had decent turnaround times in the past, so am wondering if something else is up.

k0nr4d · 12-09-2013, 06:35 AM

Try phoning. From their site:

For our friends in the UK, France, Spain, and Mexico, you can call one of these free local access numbers, then when prompted enter our number, 979-530-1300:

UK +44 113 322 6205
France 33172813557
Mexico 525553515425
Spain 34856090605

Porko · 12-09-2013, 11:01 AM

Quote:

Originally Posted by deltav

I use Strongbox and have an active support subscription, tried emailing them last Wed about an issue. After no response I wrote a follow-up message Friday, again no response.

Anyone else having trouble getting ahold of them? I know it's been the weekend but I figure with a support plan you have to pay extra for, a reply within 4 days is a reasonable expectation - especially considering they deal with website security.

IIRC they've had decent turnaround times in the past, so am wondering if something else is up.

They could have a little delay but always reply.
Try:

ali (at) bettercgi.com
support (at) bettercgi.com

enzob · 12-28-2013, 03:59 PM

Good luck with that. I finally gave up on Strongbox for the very same problems you are having and went with Password Sentry out of sheer desperation. So far, it seems OK, although I must admit I really do miss Strongbox's interface and features, which I still think are superior to Password Sentry. But Password Sentry has an actual support system and the guy who runs it is very attentive to his customers, the way Ray and Ali were in the past. All good things must come to an end, I suppose. I just wish they would sell it to someone who take over the business and run it with some semblance of customer service, as I would be willing to pay a much higher price than they currently charge if I knew it would be backed up with some assistance when needed.

fitzmulti · 12-28-2013, 04:17 PM

I don't use StrongBox, but have seen similar threads on this topic for months here on GFY...
It's a shame for those who use it.

Lichen · 12-28-2013, 05:04 PM

They are freaking hard to get a hold of. Maybe they quit business.

johnnyloadproductions · 12-28-2013, 07:04 PM

Try PMing him https://gfy.com/member.php?u=14530

PhantomFrog · 12-28-2013, 09:42 PM

I have it on good authority that Ray checks into an in-patient a dental clinic for a month-long treatments from time to time. You see, my buddy, Ray, has been been using a drug called Rediculin. One of the side effects is that it causes Ray to grow a second row of teeth. Ray must have it removed from time to time.

See you again soon, Ray!

12-09-2013, 12:15 AM	#1
deltav Confirmed User Industry Role: Join Date: May 2010 Location: USA Posts: 1,243	Strongbox support not replying - anyone else? I use Strongbox and have an active support subscription, tried emailing them last Wed about an issue. After no response I wrote a follow-up message Friday, again no response. Anyone else having trouble getting ahold of them? I know it's been the weekend but I figure with a support plan you have to pay extra for, a reply within 4 days is a reasonable expectation - especially considering they deal with website security. IIRC they've had decent turnaround times in the past, so am wondering if something else is up. __________________ ********* DeltaofVenus.com - Vintage Erotica from the 1800s through 1979

12-09-2013, 06:35 AM	#2
k0nr4d Confirmed User Industry Role: Join Date: Aug 2006 Location: Poland Posts: 9,228	Try phoning. From their site: For our friends in the UK, France, Spain, and Mexico, you can call one of these free local access numbers, then when prompted enter our number, 979-530-1300: UK +44 113 322 6205 France 33172813557 Mexico 525553515425 Spain 34856090605 __________________ Mechanical Bunny Media Mechbunny Tube Script \| Mechbunny Webcam Aggregator Script \| Custom Web Development

12-28-2013, 03:59 PM	#4
enzob Confirmed User Industry Role: Join Date: Jun 2012 Posts: 22	Good luck with that. I finally gave up on Strongbox for the very same problems you are having and went with Password Sentry out of sheer desperation. So far, it seems OK, although I must admit I really do miss Strongbox's interface and features, which I still think are superior to Password Sentry. But Password Sentry has an actual support system and the guy who runs it is very attentive to his customers, the way Ray and Ali were in the past. All good things must come to an end, I suppose. I just wish they would sell it to someone who take over the business and run it with some semblance of customer service, as I would be willing to pay a much higher price than they currently charge if I knew it would be backed up with some assistance when needed. Last edited by enzob; 12-28-2013 at 04:02 PM..

12-28-2013, 04:17 PM	#5
fitzmulti I Like Depth Of Field! Industry Role: Join Date: Jan 2003 Location: Las Vegas, NV, USA: 36.12318 N, 115.090219 W Posts: 14,861	I don't use StrongBox, but have seen similar threads on this topic for months here on GFY... It's a shame for those who use it. __________________ www.SexyGirlsCash.com CONTACT // FITZMULTI AT GMAIL.COM // {Please include a message so I know you are from GFY! I get too many spam "add requests"!}

12-28-2013, 09:42 PM	#8
PhantomFrog Registered User Join Date: Jul 2006 Posts: 89	I know Ray's whereabouts I have it on good authority that Ray checks into an in-patient a dental clinic for a month-long treatments from time to time. You see, my buddy, Ray, has been been using a drug called Rediculin. One of the side effects is that it causes Ray to grow a second row of teeth. Ray must have it removed from time to time. See you again soon, Ray! __________________ PhantomFrog.com....Premium Password Protection PhantomCart.com....CCBill + Phantom Cart = Clips Store Solution PhantomFlicks.com .Token-based Clips Store

12-28-2013, 05:04 PM	#6
Lichen Tube Master Industry Role: Join Date: May 2004 Posts: 1,640	They are freaking hard to get a hold of. Maybe they quit business.

12-28-2013, 07:04 PM	#7
johnnyloadproductions Account Shutdown Industry Role: Join Date: Oct 2008 Location: Gone Posts: 3,611	Try PMing him https://gfy.com/member.php?u=14530