Statement From Xclusivecash
 

In the last few days there has been a lot of misinformation posted on this and other boards. It is my hope to shed some light on what is taking place. Due to the security issues at the airport I missed my flight and was forced to drive back from Florida to North Carolina. It was during this drive that I received a call on my cellular from John of Too Much Media. John informed me that he had reason to believe that CCBill rebills were not being tracked in the NATS Software. From that moment through now, I was and have not been provided an email or data to support what I was being told and was not instructed on how to see what John was referring to.

We have always paid affiliates the amounts that were reported by NATS as this was the tool we used to track sales and payout information. As of Thursday we were locked out of NATS by Too Much Media. I was unable to do any research when I finally got to the office after driving all night. NATS did our install as they do for others and they admin their software. If there was an oversight as a result of this, it will be revealed and rectified.

Brandi and I have always done what we thought was right. We would have never intentionally kept what was not rightfully ours. We maintain personal relationships with our affiliates and have always gone out of our way to assist them in working our program. If the data was presented wrong then obviously payouts are due. Once we have been able to assess the situation we will determine what if anything has transpired and will work to resolve any issues that may have occurred.

For the time being we have been informed by several affiliates and not NATS that affiliate links are still being tracked and webmasters are being credited for their sales and rebills even though we have no way for us as the program owner to see any of that as the admin panel has been shut off. Affiliate login appears to still be working.

We will not be adding to the posts or participating in a public discussion on this issue until all of the facts have been looked at.

We believe that we are not alone in this situation as other programs have previously and quite publicly expressed similar experiences.

Bottom line is that we look forward to figuring this out and dealing with it.

Thank you to our affiliates and know that we are still standing in front of our program and will provide you with the same personalized attention in this matter as we have in the past as soon as is possible.

What a nightmare! Good luck getting things resolved quickly.

Ok I never ever do this. But I'm gonna do it here.

I'm gonna do it.

Gettting ready.

Close, sooooo close.

Oh baby oh baby oh baby!

See David!

http://www.alleybucks.com/promo/copperfield.jpg

Good to hear the other side of the story.

Hope the issues get resolved quickly

Did you call John back? How was your phone discussion ended?

very interesting .. I hope it all gets resolved !!

Can't wait to hear what John says in here.

This could get interesting

pulling up a chair right here

don;t you keep track of what you payout and what comes in ?

woudnt you notice you are getting more money than you are suppose to when paying out affilates??

Good to hear a response. Hope this gets resolved for all.

good luck with that!

Now...Where does the part where you cursed at him and hung up play into this?

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Ready, posting...

"hmm, interesting"

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i missed you honey :winkwink:

I love you franck

i could use a shave

I for one missed you ..... :1orglaugh

so glad someone picked up on that :1orglaugh

If John posted what he did because someone cursed at him after a bad day then I say that is pretty poor - I have to admit thats how I read it in the other thread as well - To paraphrase:

"There is a query with the account that we havnt fully investigated, and because he was rude on the phone I am going to post this......"

Pretty typical webmaster behavior - I just cant imagine it happening in any other business. I thought TMM where above that to be honest - oh well

just about to ask the same thing.. as I said something smells fishy and fucked up!

It's great to see you back Franck! :winkwink:

I tried to have a open mind when I read the statement...As ya know...There is two sides...But the way he said it...Totally wouldn't make sense

I'm sure he read every thread John said...how did he miss that part? If your going to lie...Can you at least follow other threads?

being hung up on by someone isn't fun, but the only damage that really gets done by a hangup is to people's egos.

hahaha francks back in town!

I don't think it's so much of an issue about ego, it's more an issue of why the hell you would act like a 3 year old and hang up instead of resolving the issue when NATS called. :2 cents:

Its 5 unpaid rebills to ride per 1 hour. :Oh crap

Um.. didn't nats claim it was shave proof?





Well, if it is shave proof, then, well?????

The big question is why not just login to CCBill and compare the rebills posted there with the rebills inside of the NATS admin?

I know Xclusive stated they are locked out of the NATS admin now... just baffled how it got to this point.

Drama!!


Glad I'm not an affiliate this time...

did you miss the part where nats called to sort it out and they (NR) got rude and hung up? I think that's pretty much how it got to that point :winkwink:

But the 1st question you pose is a very good one :)

maybe they did a few months back, and maybe they knew about it the whole time....and maybe, just maybe, they were hoping that no one noticed and they could conduct business as usual

just maybe though :winkwink: