TAVS Pro and PerlCoders
 

just wondering, has anyone purchased this software and received a functional program, or support that actually delivered what they promised, or are their empty promises pretty typical for them?

135982156 icq

will do. . ...


BTW, in case PerlCoders does not ring a bell, nuclei is the name behind the fraud . . . . I mean the business

Tell them the whole deal mate.

You come in the live chat at 4am in the morning and expect a tech to be awake. When one is not awake, you start cussing and spitting.

You come in one time and one time only during daytime EST and what happens? You got instant support. Foz (Jean) fixed one issue of the 2 you asked us to fix, but refused to fix the other as that function had been modified by a third party. We do not support modified code.

If you get someone else to play with the code then you really need to get them to fix it.

as for people using it, its been posted here before. quite a few people posted who are using it. check the archives.

okay . . . how about this: I have never purchased any scripts from them, but I do talk to a lot of people, and I have read several threads, like this one and I have to say that if I really needed a script, I think it would be a better investment to fly to India, and find a programmer there that spoke fluent English, and get a customized one made.

Judging by the prices I have seen advertised, it would probably be cheaper, and it would work.

Thanks for posting that link, if you read the entire thread you will notice that *every* person who posted was answered and that a good number of people using the script had good things to say about it.

As for india, feel free :1orglaugh :1orglaugh

How come I can't believe he was Cussing anyone out. Anyone that knows him has to be laughing there ass off now. Pretty good lie there.

And the other change had nothing to do with the billing portion of the script. So it is obvious you don't know shit. And it did get fixed tonight, took 10 mins from someone that knew what the hell they were doing.

Goodgirl, Your idea of "cussing" may be different than mine so ill just post the chat logs:


[03:42] *** baddog ([email protected]) has joined #adultdesignz
[03:45] *** _goodgirl_ ([email protected]) has joined #adultdesignz
[03:47] <05baddog> looks pretty dead
[03:48] <05baddog> does perlcoders actually provide support for scripts they sell for $2k?




[4:18] *** baddog ([email protected]) has joined #adultdesignz
[4:18] <05baddog> so who is here today?
[4:18] <05baddog> nuclei?
[4:19] <05baddog> gz can't still be at the hospital
[4:19] <05baddog> I am beginning to think that the support that has been promised is just more of the same bullshit
[4:21] <05baddog> hmmm, maybe a thread at GFY will be more effective
[4:23] <05baddog> I just noticed 8ball, is that the script you have running here for whenever anyone brings up any concerns?
[4:23] *** baddog ([email protected]) Quit (Leaving)



[04:06] *** baddog ([email protected]) has joined #adultdesignz
[04:07] <05baddog> nuclei around?
[04:09] <05baddog> well, no one can say your reputation for support were not undeserved
[04:09] *** baddog ([email protected]) Quit (Leaving)



As for the issues you had (whn you actually came in during the day):

[20:52] <05nuclei> its 9pm
[20:52] <05nuclei> whats up =)
[20:53] <05baddog1> well did you get the email Foz sent?
[20:53] <05nuclei> of course
[20:53] <05nuclei> he got the fraud checker right he said
[20:53] <05nuclei> he also said that you had tied in some external affiliate program to the code
[20:53] <05baddog1> well the comment about the tracking of clicks
[20:53] <05baddog1> no we don't
[20:53] <05nuclei> we are not responsible for anyone elses code
[20:53] <05baddog1> script is not modified
[20:54] <05nuclei> sure you did, he even pasted the flyntdigital stuff
[20:54] <05nuclei> and the cookies stuff added by tanya
[20:54] <05nuclei> or so the comments said
[20:54] <05nuclei> we are not responsible for other peoples code breaking
[20:54] <05Kaina> [17:05] <Foz> # -- Set the cookie -----------Added by tanya
[20:54] <05Kaina> [17:05] <Foz> This has all ben changed, am not going to even try to figure out what they did here

I start cussing and spitting? Why don't you get real mate. Okay, you asked for it, so here is the complete story.

First off, you did not want to even talk to me, because I was not the person that made the purchase, so I got goodgirl to join the chat.

SexPicturesPass bought the script about a year ago, it was supposed to come with a free installation, that you insisted on doing. When I informed you that goodgirl was made to pay for the install you were pissed, and insisted that something would be done about that, and that there should not have been any charge.

You also admitted that there were issues that you were aware of, and that they would be taken care of. You told me to have a list of items that needed to be resolved sent to your support, which was done, and that it would be looked into immediately.

Well, after a couple of weeks we had not heard from you, and since we are trying to run a business, we were forced into paying to having some issues resolved.

That is when I went into the chat in daylight hours and was told again that someone would be working on it the following day. An email was sent to you that said that if PerlCoders did eventually make this script work, both goodgirl and myself would sing the praises of PerlCoders at every opportunity.

We had informed you that we had fixed some of the problems, to which Foz replied, "Fraud checker is now working properly. For some reason, the use LWP::Simple at the top of the file was commented out.

As for the click through stats, it seems that you are attempting to tie in a third party affiliate program so this is no longer my area. You'll have to speak with them and find out why the click through stats aren't working properly."

goodgirl responded with: " Ok, now that makes no sense to me at all. The click through should be counting members in and members out. So that happens way before they click the buy link to flynt, so that is a pretty lame excuse.

And I'm sorry I don't see cookies hurting the script that tracks click
throughs. It wasn't working way before I added cookies.

How about giving me a logical excuse..."

No reply was forthcoming.

I then went back to the chat and was informed that Foz was having a baby and would be unavailable for a few days. I guess he had a tough labor.

Several days go by, and still no reply.

I return to the chat today and ask for you. No response. So I state that I am now going to take the issue to the boards. You then magically appear, and said "please do, we like the free advertising." I was them booted from the chat.

This script was bought and paid for over a year ago. You guys knew you had issues, and we even said we would restore everything to its original state if that would make life easier on you. The install was paid for (which is supposed to be free), and yes, we have been forced to pay others, including ex-employees, to make this thing work.

Your support is nothing more than bullshit promises, excuses and denial.

You would be surprised how many people have hit me up on ICQ asking me if we are using TAVS Pro, and telling me they have had problems with it, and even more programmers that have volunteered to write a new script, but because I expected that you would make good on your promises, I turned them down.

OMG he said bullshit. LOL

And I did add the cookies, it doesn't effect the tracking of clicks.

dude, you have the chat logs, post them, not just part of them. I fail to see one point in the logs that you posted where I was cussing and spitting

Also, how about posting them not only completely, but don't mix them up . . . . . at least if you are going to mix and match them, you should try and make it look like it supports your version of the events.

Why don't you include your comments, you were up and talking to us?

oh, I am sorry, I said bullshit about the 4th time I came to your chat.

Perl makes baby jesus cry.

and I said it to a bot . . . . .how dare me

read the chat logs above everyone.


correct. you were not our customer.

according to ryan kinnear she was not charged for install but for modifying the default templates for her, which he did.

again correct.

wrong. looking over logs of you it is shown that you knew that goodgirl, our customer, sent us an email saying she thought she had it licked and she would contact us if she needed us. You were told this in chat and you left soon after contacting goodgirl.



correct


correct.

this is exactly what the tech told you,yes.

[quote]
goodgirl responded with: " Ok, now that makes no sense to me at all. The click through should be counting members in and members out. So that happens way before they click the buy link to flynt, so that is a pretty lame excuse.

And I'm sorry I don't see cookies hurting the script that tracks click
throughs. It wasn't working way before I added cookies.

How about giving me a logical excuse..."
[/uote]

yes she did, at which time Foz pasted the comments in the script that had been modified. Comments made by you or your modifying coder which are also shown in one of my above pastes.

read above, this was already explained to her in email. it did not need to be explained again.


Actually if you remember, it was GZ's GF who aving a baby. Not Foz.

You came in the chat "tonight", not today. And it happens I had been eating dinner, but yes when i popped back on the computer I answered your retarded threats.

Here, let me paste from earlier:

[22:09] *** baddog ([email protected]) has joined #adultdesignz
[22:09] <05baddog> nuclei here?
[22:11] <05baddog> well, okay, I am about to start posting on different boards about the lack of support with PerlCoders
[22:11] <05baddog> cya on the boards
[22:11] <05nuclei> please do
[22:12] <05nuclei> we love free advertising
[22:12] <05baddog> can I quote you?
[22:12] <05nuclei> we also love slamming people who modify scripts then bitch cause our terms state explicitly that we do NOT have to support modded copies
[22:12] <05Kaina> the code was modified & we do not support modified code
[22:12] <05nuclei> so feel free
[22:13] *** baddog ([email protected]) Quit (Killed (OperServ (Glined: 4If you're looking for sympathy, you can find it in the Dictionary between shit and syphillis. (2003/05/20 Kaina@OperServ))))
[22:16] <05Farley> OUCH
[22:16] <05nuclei> this guy comes in at 4am in the morning every few days wanting instant help
[22:16] <05nuclei> then of course says we suck and leaves
[22:16] <05Farley> and u don't give it to him!!! :)
[22:16] <05Farley> hahaha
[22:17] <05nuclei> then he comes in one time during daytime hours and gets immediate support by foz
[22:17] <05nuclei> foz fixed his main issue
[22:17] <05nuclei> then noticed on the only other issue that the guy has modified the code
[22:17] <05nuclei> so foz told him (rightfully) he wasnt gonna touch that
[22:17] <05Farley> yup



You neglect to mention that the FIRST time you or goodgirl came to us for support during daytime hours you GOT support. It is not our fault or our problem that you hired someone else to make changes to the script instead of using our free support.

Our support is exactly what our terms say it is. Free on all paid scripts, however it also states we will not support modified code.


Is that all you got??

Yes read the chatlog, he said bullshit.


according to ryan kinnear she was not charged for install but for modifying the default templates for her, which he did.

Ryan didn't touch my templates. And he didn't even do the install.







wrong. looking over logs of you it is shown that you knew that goodgirl, our customer, sent us an email saying she thought she had it licked and she would contact us if she needed us. You were told this in chat and you left soon after contacting goodgirl.

I did email you that the Fraud Checker and Clicks were not working. And yes I said I fixed all the other problems, since we had already waited over a week since the time you said it would be taken care of the next day.








this is exactly what the tech told you,yes.

Your tech must know your script as well as you do. It is obvious to me that you do not even know how the script works.

Either that, or it was just a lame excuse to get out of working on the script.


Actually if you remember, it was GZ's GF who aving a baby. Not Foz.

Well you told us we were waiting that week because the techs wife was having a baby.





You came in the chat "tonight", not today. And it happens I had been eating dinner, but yes when i popped back on the computer I answered your retarded threats.


And on your terms.
1st I have had to pay for the install.
2nd I even paid on another install of a different script.
3rd I have paid for work done on that different script.

If you want copies of my paypal reciepts I will be more then happy to dig them up for you.

So apparently you can't seem to control your techs not charging.

With that, why would I ever think I would get work done for free.

And to top that off, I didn't do any modifications until 8 months after it was apparent to me, that you guys were not going to do it.

again, why don't you post the logs, or a link to them, where you were informed that I was the majority owner of the company that bought the script, thus I am your customer.

Or where you were informed that numerous e-mails had been sent to you guys, with no response.

Do I need to have goodgirl dig up all the unanswered e-mails?

Why don't you post the logs where you agree that errors have been made, and that you will personally see to it that they are resolved?

Your selective use of the chat logs reminds me of the Nixon tapes during Watergate.

And why do you make it seem that this has been something that I have been addressing every couple of days? I have waited over a week for every subsequent contact.

and yeah, I made the mistake about GZ and not Foz, because I never heard from GZ. I was only told that he was working on it, except he would not be able to because for some reason it was important that he not work when he had a baby

I guess I will not mention the fact that Itchy was never paid the referral fee he should have been paid, even though it showed up in his stats. I think we will dig up the article he wrote about that experience.

actually it was the very next day, I beleive, that we got the email telling us you thought you had it licked and would email us if you needed us. So yes, baddog did wait a week before popping back in thinking we were in the wrong. When your email was pasted to him, his attitude changed significantly.

as stated, Foz (the tech) pasted the entire function showing the comments made by your third party coder where he had modified the stats function to tie flyntdigital (if i remember correctly) into the script as an affiliate.


According to Ryan you paid for template work.
You paid who for an install of a different script?
Again, if you paid for work done on the second script before contacting us then sorry, but that is not our problem.

Again, the first email we got from you was after you had someone modify the script.

Once goodgirl told us that we DID respond to you. and you did get help.

I think it has been established it had several issues. Foz fixed one and refused to fix the other due to modified code.

Oh so sorry, my channel chat log is 8 gigs large. I really dont think lensman wants me posting it all here.

Not to mention the fact that only one chat log was posted to prove any point OTHER than the time of day you apear asking for suport was the one from tonight and was pasted in it's entirety.



I am sorry, I dont recal where i said anything of the sort. I pasted found items in the chat log to show the time of day that you come in asking for a tech. Which is generally around 4am in the bloody morning, when you have been told and told by countless people nobody is awake at that time of the morning.

I think if you ask any father if they wanted to be there when their wife had yer baby they would tell you the same thing.

silly: more out of context nucleus gibberish
sillyER: someone bought one of those scripts :helpme

the referral code links are only issued to get free advertising, isn't that in terms?

no one is asking for your complete chat logs, just the relevant ones.

sounds to me like you are implying that I come in every few days.


I am the father of two, was there for the birth of both, caught them both. Being there for the delivery is one thing. Not being able to show up for work for days afterwards is bullshit. If you want to give him the time off, fine, but don't make me wait as a result.

hmmm apparently I did imply that. That was a miscall, guess im human after all.

About GZ having the baby, you are correct, which is why Foz was assigned to you, which he did.

okay, let me get this straight, you are saying that all three of these occured on the same day, and you replied to none of them?

why don't you post the daytime chats when I discovered that gz was at the hospital, as well as the others.

I know one thing for sure, not only do you provide terrible customer support, but you do have a way of twisting the facts to suit yourself, but I think anyone reading it can see you are full of shit. Oh wait, that is cussing, you are full of crap. Hmmm, perhaps just calling you a liar would be better.

Stop trying to muddle the facts. The logs i posted at first were merely to show the time of day you were coming in trying to act like you might find a tech alive at 4am.

The only log that was not for that reason was posted fully from the time you joined the chat until a few minutes afterwards.

Thats as relevant as was needed.

as shown by this post by you and the one i posted just above, the only one trying to twist facts here is you.

No those were not on the same day. They were posted to show the TIME you generally come in to the chat. Which part of time do you have a problem grasping exactly?

And I think it has been shown that you did come in during the daytime once or twice and that GZ's girl had a baby. and that foz was assigned due to that when it was apparent that GZ was going to be gone for a while.

Oh and by the way, I think that the above answers everything you have, and everyone can see the real deal, so on that note I am going to bed.

Feel free to keep trying to twist my pastes, regardless of the fact that it has been shown you just have no grasp of what the expression time of day means.

Nite GFY :thumbsup

why not post the logs from the first time we spoke, seeing as how you were up, and carried on a conversation for an hour.

I think that would be pretty relevant, since we laid out all the facts to you then, and you can show people your fine customer service in action

Why did you skip this part in your replies i think potential clients may want to know? :smokin

I think his lack of a response said tons.

For the install of the Total AVS Pro script:
Name:
jonathan scalf (The recipient of this payment is Verified)
Email:
[email protected]

Total Amount:
-25.00

Date:
Jun 3, 2002
Time:
17:36:23
Status:
Completed
----------

Name:
Daniel Clark (The recipient of this payment is Verified)
Email:
[email protected]


Total Amount:
-25.00


Date:
Oct 25, 2002
Time:
3:49:16
Status:
Completed

That was for an install of Total Affiliates.

I will look for the other one. I think the other one was for adding actually tracking of affiliates clicks. Apparently you guys aren't very good with that portion of your scripts.

My email to you:

---
I just wanted to give you an update of what I already fixed.
The edit sites, webmaster referals stats, webmaster and surfer tracking, mass email functions, pending sites showing up in admin, webmaster referal link in the email, and in the lounge.

I think the only things not working now is delete site, fraud checking and having a hold button in the admin for site review. (I plan on continuing to work on these items. I will email if I do get them fixed as well.

Tanya aka goodgirl
----

No that didn't state that I didn't need you to work on the script, it was me being polite enough to save your techs work by letting them know what I had already fixed myself. Sorry, my mistake, it gave you another EXCUSE not to fix the script that I paid $2500 for.

Flynt isn't an affiliate, there was no change in the script for Flynt linking. So your tech is wrong.

The only thing I changed was adding cookies, which has nothing to do with tracking the click throughs or Flynt.

Unfortunetly I don't have all the emails I sent to you the first 2 months I had the script. But I can assure you, that I did not wait 8 months to tell you the script has major bugs.

You know you are so worried about the Time of the day it was. But the fact is, you are saying your business has sucky support. You may be up at 4am but you aren't going to work. Even though you are there.

When I have a client that needs help, and if I'm here, I give them the support they deserve. I don't say hey it is the middle of the night, I'm not going to do it now.

I would think you would learn enough to hire techs to be available at night. Not everyone is on your timezone. Or works the hours you do. Or that you don't even though you are there.

It is threads like this which make me totally gun-shy about paying for pricey outsourced programming and scripts. If it is inhouse, at least the fingerpointing to modifications or whatever is contained. I really think that a $2,500 script should come with support. If the code is so modified that it really requires some puzzling out, then an additional charge may make sense, but not a total lack of support.

in hind sight, I think that KrazyTrain's idea may have been the more economical way to go, and I could have visited the Taj Mahal

Why thank you baddog, so the next time your are getting some expensive programming done call me up and we will go on a plane ride. I think is it only fair that you pay for me because i gave you the idea and i would want to be there for SUPPORT in case you needed it. :)

let's not get carried away now :1orglaugh

Never fails, you let them know yer going to sleep and the first thing they can do is add as much spin as they can cram in.

Amelia, read the whole thread. baddog continously came in asking for techs around 4am when he had already been told a bunch of times by CUSTOMERS that no techs were alive at that time of morning. The FIRST time he did come in during daytime, I personally went over things with him. The next day I got an email from goodgirl saying she thought she had it licked and would email if she needed us. A week went by with no word from them, obviously we assumed they were fine. Around the end of that week baddog comes in saying what crappy support again (not knowing about goodgirls email to us). When i pasted the email his attitude changed abruptly. We talked and I assigned a tech that day. That tech ended up at the hospital with his girl who was giving birth, another tech (Foz) was assigned. Foz went and fixed the main issue, and replied to them that he was not touching the other due to the code being altered. Goodgirls rely was "Thats a load of bull, and lame". baddog came in again blustering as usual. It was explained to him and he said he did not know the code was altered. The techs words were pasted to him. Including a screendump of the third party coders comments about adding stuff for goodgirl.

The above is the condensed version.

This thread is about someone who DID get support even AFTER breaking our terms, on one of the 2 issues. Never was any offer to pay a coder to fix their modified code brought to us.

However, he states he came in tonight for support... yet goodgirl in this same thread states the remaining 1 issue was fixed prior, so how exactly was he coming in for support?

He wasn't. He came in for no other reason than to make threats, at which point he was told to go ahead and make good on his threat.

Here we are. wow.

hehe

hope that didnt bore you

:)

so, who added the spin? What spin?

People have read the entire thread, you are the only one that does not get it.

Too many mix ups in your story to even bother with.

And he came in Before I got someone else to fix it.

You know as usually, showing your lack of interest to support your script, lead me to have someone else do it. Which is why I had to have modifications done in the first place. Just the first time it took me months of your lack of support to get the modifications done by someone else. Now I just go right to having someone else do it, when you many excuses come up.

Fortunately I learn from my mistakes. Apparently you don't.

Again for the record, I didn't make any modifications to the script. Your tech charged me to install it, after the install, most of it didn't work.

Oh and ignore that fact that I showed you in this thread that I paid for installs, and in another thread on GFY you stated Installs are Required to be done by you and are done for free.

But as anyone can see in this thread, you do good at ignoring the facts and weaseling your way around them.

Well, he tries anyway, He is not very good at it when he can't G-Line the person stating the facts