CCbill will Close my account ! What should i do ?
 

I got this from CCBILL ...

To say that I am concerned about your chargeback rate would be an understatement. Your chargeback rate for November (3.81%) is up over 1% from October (2.73%). The Fraud Department initially began contacting you about this problem back in August; now three months have passed and instead of your chargeback problem getting better, the condition has only gotten worse.



At this point I am dumfounded. I am unsure of what can be done to save your account. When looking over the chargebacks for November, I see the same fraud trends that I previously mentioned to you before (please reference attached excel sheet). It doesn?t look like anything is being done effectively on your end to remedy the situation.



When my boss sees your chargeback rate for November, he is going to want to know why I have not already deactivated your account. I am having a hard time coming up with good reasons to keep your account active. Do you have any suggestions?



Regards,

********************************************
Sorry i'm not good in english ...
What should i do ?
I'm working hard about Chargeback ... I void around 350 account in 2-3 month .. I try everything that ccbill tell me .. Void women name , Void fake email , void everything that i think it's fake ...
I watch CB all time and void and refund every account that i think it can make CB ... but i get CB again

What should i do ?? ... Any suggestion ? please help me
Thanks

do you own dpbucks? if you do, your banner in your sig says "all countries weclome" i would suggest you stop allowing affiliates from high risk countries.

Agreed.

ban half the world countries for my paysite ... and I still think another 50 countries should be added ...

- All eastern Europe

- All middle East, including Israel

- All Africa

- All Carribean Islands


OK, let me take the shorter route. Allow:

- USA
- Canada
- Europe ( the old one, the one of Rumsfeld )

That is IT !

Anyone double check to ensure the tour is not misleading, lack of updates, or other normal issues that piss people off.

BTW most of my fraud is from USA, Europe, then Canada, after that is parts of South America. In that order.

bingo, except remove Canada too, buncha shifty clean bastards always eyeballing USA..

Most of Chargeback come from USA ....

BTW even your timcash button has a typo in it. Should be life time and not lift time.

:1orglaugh :1orglaugh :1orglaugh

but that we would be suicide, at least for me : auto-termination....:)

Then you do have a problem...

- Do not accept women memberships... most of he time it is the BF using her card; he then splits with another pussy, she is pissed, she charges back.

- make sure you do the promised updates, otherwise notify the members of why and when.

Is that as a percentage of all sales or as a percentage of the particular country.

For example, most sales period come from the US. So are US chargebacks measured against only US sales?

Example: If you 100 people signed up from the US and 2 charged back. In the same month, 2 people sign up from Brazil and 1 charges back. There's now more chargebacks from the US but as a percentage, Brazilians would be charging back more often.

You should change the drop down menu to NOT default to the 69.95 for 90-days Membership

I agree here. When you're diligent when trying to spot fraud and your chargeback rate is still high then I'd try and clean up my own back yard. Maybe take another look at your members area and see if there's anything in what you're offering that's pissing off your customers.

I keep most of it super low (under 0.5%), And yes this is based on percentages almost. Portions of Canada and South America are equal.
For awhile I was almost triple, that fixed once program closed to public, went invite, and crappy webmasters (higher cb ratios) removed from promo ability(yes they were warned first).

How i can tell ccbill to not close my account
please help me

I use 69.95 option for protect HACKER
most of hacker want to signup in longest time membership
when someone signup in 69.95 ... i will void it

I have great luck with my 69.95 charges.. My account is at 1% :2 cents:

And we have a winner!!!

I would start arranging a backup processor, if they pull the plug on you, you will be completely fucked...

If ccbill close my account .. anybody have some idea about manage my site ?
- How i can manage my affilate ?
- How about my traffic ?
- If i want to move to new CC-processor .. What's the best ?

please suggest me ...

That's probably a good idea... :2 cents:

http://hentaivip.com/join.html
Click the button for creditcard signup and there is your problem: $69,95
Some horny surfers are focused on filling in that for ASAP and are surprised to see a $69,95 charge on your creditcard.

+

It will increase your ratio: now the surfers that actually take a look at the join page are thinking "HUH? the previous page said $14,95" and close the window and search for another site to join.


Do you know what type of joins ($14,95, $29,95 or $69,95) are getting you the most chargebacks?

$29.95 most
but i just put $69.95 in 1 month

You mean USA cards used by Asian surfers...

Sounds about right.

:2 cents:

Oh.. and one more thing. Stop promising on what you do not deliver.

To have a charge back rate that fucking high, you are either targetting the countries who commit fraud. Or you are promising a bunch of shit your site doesn't deliver, hence the charge backs.

:2 cents:

i think all of chargeback come from Hacker

I would implement most, if not all of the recommendations in this thread..there is a ton of experience and sound advice here.. Make a list of these changes, and MAKE THEM immediately, and tell CCBill what you are doing to change things. Show them the changes you are making. Part of their problem seems to be that you are not showing any effort in reducing chargebacks that they are able to see. Communication with them and making active changes based upon their's and the advice in this thread will go a long way.

You should also start lining up a backup processor, prehaps someone offshore or that deals with more international processing... do not think that this will just go away.... get a secondary processor lined up now. When you get a letter like this it's very serious and it's not going away.

Get another processor NOW, if not sooner.

:thumbsup :thumbsup :thumbsup

You're defaulting to $69.95 payment ... That's why.... Put it to $29.95 a month as the prior link states as the cost, "$29.95 for 30-days Full Membership. or $14.95 for 1 Week Trial." and chargeback should drop considerably...

I'm surprised CCBill guy didn't notice and make you change that?

Matt

I use 29.95 before ... i just use 69.95
and chargeback dont come from $69.95
I use $69.95 option to protect hacker ...
when signup in 69.95 i will void

there are some good suggestions in this thread, my suggestion would be to reply to the email and start a dialogue of your plan to address the issue, you will find they will be reasonable with you...

drop the 69.95, if one of those cb's it = 2 reg cb's

also your cb's might all be from the US but is the affiliate from the us?

make a list of all your cb's and see if you can find a pattern, they might all be coming from 1 or a few crooked affiliates using stolen US creditcards

if their was a problem with your members areas you should be getting plenty of emails so I'll assume they are fine.

whoa, thats a really high CB ratio

are you sure its not an affiliate doing you this ?
see where most of chargebacks are coming from and if they're
related to an affiliate.

post them the URL of this treads to proof the your good will:-)

sorry if this question was asked before in this thread ,
but are you the owner of DPbucks / TimCash ? Both ?

as some people said before, missleading signup page. "Online Credit Card :
$29.95 for 30-days Full Membership. or $14.95 for 1 Week Trial." should go to $29.95 or $14.95 and NOT $69.95 by default in the drop down box. People are lazy and when they found out about the charge the will do I charge back...simple as that!

what site is getting you the most chargebacks?

unseenjapan get most of CB
I'm owner of DPBUCKS

Chargeback not come from $69.95 I just add $69.95
I think most of CB come from CreditCard that use by HACKER