My epassporte account is suspended...
 

Why on gods planet would my epassporte account be suspended?

Oh I don?t like stuff like this. When you try to use something and you get held up. Now I got to wait for a reply from epassporte!

I had an account suspended due to inactivity, I believe it was 4 months that I didn't login.

How long has it been since you last login?

That could be it... it has been a while.. but there is money on it :)

I guess it just puts a little gap in my work flow...

Contact Keyzer or Tassy. Their phone support sucks ass.

Dear Cardholder,

There were inaccuracies in your account information that was provided to
us. We will safeguard your funds by preventing the account from being used
until you contact us. Once you do so, we will verify your identity so that
we can reach a comfort level of knowing that your personal account
information hasn't been compromised.

For further assistance, please call our Cardholder Services Center at any
of the numbers listed below.

Regards,

Leslie L.
ePassporte Cardholder Services
[email protected]
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001


LOL what are they trying to tell me? what do I do?

you got pwned

Tassy is an epass rep now? LOL ^

:1orglaugh :1orglaugh !

Sucks btw, Validus...

Yea, LOL...

Does anyone else log into their epassporte account after reading threads like these, just to see if their account is still active?

i give up on epassporte :disgust

hehe... panic? just kidding :)

LOL, a modified standard response...

Dear Cardholder,

Sorry for the standard response. I have filled out a ticket reference
number 62490. What will happen is you will receive a form in your external
email and you will have to fill it out and send back the required
documents for us to unblock the account.For further assistance, please
call our Cardholder Services Center at any of the phone numbers listed
below.

I hope this is helpful and please let me know if I can be of further
assistance.

Regards,

Leslie L.
ePassporte Cardholder Services
[email protected]
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001

I wonder how long it will take!

probably 7-10 days like everything else

By the sounds of their e-mails, you probably are right. I was always a big fan of epassporte!

Just bumping my own thread

i'll help you bumping - keyser could help, but he's prolly asleep at 6 am - i should too, but i'd rather go to the gym now :)

keyser is the man to go to

Thanks guys. Your help is appricated!

Yup. Every time lol

That happened to me last week. The lady at the phone couldn't give a fuck about my problem and just said that someone would contact me shortly. A day after I got an email with a form requestion that I fill it and send a copy of my ID.


After 5 months of having an account and then suddenly this, I said fuck it and left the 5$ that was in the account

Ah man... LOL... this sucks.

Ya, fill in the form, scan ur ID, and when Keyser gets online, send it to him, he'll take care of it right away

:1orglaugh :1orglaugh :1orglaugh

keyser is actually pretty good...dont use the phone support though

i suggest anytime someone's account gets suspended you just initiate chargebacks on every single load transaction you did, up to the amount previously available in your epassporte account.

maybe then they'll get a fucking hintclue.

i think loads are considered "cash advances" thus cant be charged back ( i could be wrong though )

Franck would be all over that $5

i'm sure they didn't plan that
</sarcasm>

paypal doesn't treat them as cash advances, or they didnt when i used it

Please send the information to me and we get it cleared up asap.
michael.olsen ¤at¤ epassporte . com

ive never had problems with epassporte

hahaha, I do every time I see a thread like this, I'm always telling myslef that I'll keep there less than 1000 bucks and I always have more

but that's it, I'll be glued to the ATM for the next couple of days ;)

They are lucky to have you Keyser.

Where's Franck, still banned?

i guess everybody wants your ID these days :/

:1orglaugh :1orglaugh :1orglaugh :1orglaugh

Hm, send what information to you? No problem, but which information do you need?

So, I guess this would be the end of my epassporte account.

I do not get credit card statements, all done electronically.

BTW, just a tip. When you send out documents, finalize them. I can see all the changes made to the word document.

• A Copy of a Government Issued Photo ID
  
• A Copy of the Front AND Back of the Credit/Debit card used to load the ePassporte Account.
  
• A Copy of the most recent statement of the Credit/Debit card used to load the ePassporte Account, which clearly displays your address (or a copy of a Utility bill with legible address, if not on your Credit/Debit card statement).

Not much of a problem, other then I will most ceratainly NOT give out my CVC2 code to anybody? Kind of like giving out my PIN number for my bank account.

Grrrr, what is with suspending peoples accounts out of the blue?

This bothers me so much, being a person who always backed epassporte. Mah, now I understand the people who complain!!!!