I don't know... I've had problems and Keyser solved them quick

Well, I?ve already given them 1 utility bill and the welcoming writing from VISA that shows my address and details; this is for my main address. I just don?t know what else they want.

Little bumpage!

Validus - this was the same problem with my friend - now let me explain. Initially, when I opened the account for her, I gave her details. She had since changed email but never managed to make the change on Epassporte because at some point in March, their password thingy went crazy and changed the passwords on everyone. Anyhow, without the new password and without a valid email - it was a catch-22 and she couldn't request a reminder.

The funny part is Smokey's reference to the faxes! LMAO That's exactly how it happened. She faxed them out of the wazoo - and they 'never' received it. She gave up a long time ago - I was pissed as all hell cuz I gifted her with a pandora's box!

Oh yea. LOL, I just wanted to get a cartoon drawn for me... now I got to wait until... if this gets resolved.

man I keep hearing bad...

Well, up until now I was a PRO epassporte person! This however... is really not so nice.

Thank you Michael but I'm really happy with my payments in my bank account.

Good for you.
But when you post false information about ePassporte I will clear it up.

You said we keept accepting payments after your account were suspended which is not true. I offered to help you with your account but you haven't contacted me.

Validus

By making so significant changes to your account as you did we require to verify your identity this is both for you and our security.

what a shame.... send them an e mail..

This is your response from 23 January

Nothing about reactivating my account !!!

New mail to you on 7 February
No reply till now !!!!


Since then was made two payments into this account from AFF and SunnyDollars. ( luckily small ones )

BTW, There is nothing personal with you.

I will found out why your account were denied.
We had no record showing a transaction from that account to your account, I have asked that its double checked.
Please send me the date of the transactions and the amount that the money should have been sent from AFF and SunnyDollars.

Which begins to sound hollow when it is provided as the answer to all these threads, but never with an explanation of how these things relate to security (and only to security)...

EP takes various precautions when someone opens an account: presumably enough - or they would do more - to satisfy themselves about that person's identity. So isn't (or shouldn't) the only issue when someone requests a change to their account details, be that the requester is in fact the account holder?

This could be accomplished by contacting the account holder at their registered email address. If they have security concerns, why does EP sidestep such an obvious and simple precaution? Yet, if you request an email change, EP start to communicate via the new address immediately!

Email verification is very basic, so why not have customers provide security questions and answers on opening an account (if memory serves, EP do use this method, but apparently ignore it), or use pin numbers (sent by mail), whatever. The point being that banks and others have well-established, more-or-less convenient and certainly less intrusive methods of handling "security" issues.

Then talk to your own bank and ask them if they considered faxed or emailed documents to be useful in any security procedures. Our bank certainly doesn't...

So proven methods of verification are rejected in favor of uncertain methods, in the process accumulating more data on clients which is presumably handled by low-level employees at some point and then stored, we know not where or how. By no stretch of the imagination does this improve anyone's security: quite the reverse. Is that an unreasonable assessment?

bump to solve the problem... i think epassporte doing their best....

I think its for security reason. they fixed it quick last time they sudpended my account.

Significant changes? LOL what are you talking about. I changed my address because I am temporally at my second home. The credit card isn?t even registered here. Oh my god. This is just WRONG.

I?ve given you

- scanned copy of my utility bill (from the place my cc is registed at)
- scanned copy of the VISA letter (from the place my cc is registed at)
- scanned copy of my Canadian Passporte
- scanned copy of my Drivers License (front and back, from Canada, since I am Canadian)

So what else would you like? A blood sample? Hair?

My dislike of epassporte is starting to grow!!!

Oh you sound like me a few months ago! Just wait!

And still no-one even attempts to explain why these insecure procedures (which happen to involve sharing a lot more personal data) are chosen over methods which banks and others use.

Yea, it bothers me that epassporte wants all this information even though I?ve never done anything bad to or with my epassporte account. I even bought a card. I?ve never even complained about their fees.

Changing your address to another country is a significant change and that was why your account were suspended.
Like I told you on ICQ we require something with your current addresss on it, utility bill, subscription bill or similiar.
You can email it to me and I will make sure it look into as soon as possible.

Then change my address back!

The address in Germany is my main address; this is also where the credit card is registered. Actually this is where ALL my credit cards are registered.

just bumping my pain

see, you should have never left us :winkwink:

Haha, I guess not. This must be a sign. Geeeeeeeeeeee

It sucks that you're having dramas man... we've all had :mad: :disgust 's with epass at one stage or another...... but seriously - woulnd't it be easier and faster to ask and give everything required from you to them off the boards?

Paypal requires the same documents so it's not an epass only thing.

Well, I did send them everything for my main address, actually I sent them more.

Passport scan, 1 utility bill, the VISA letter, and a scan of my drivers? license.

I?ve never done anything bad to the account or with the account. I have never even pulled cash out of the account.

Why bring this to the boards?

1) it speeds things up
2) it shows others how epassporte works.

I've changed my address back to the address where I am not at right now. My account was unblocked; so I was told. Now I guess I have to wait.

So, my account works again. Thanks to those who have helped and supported.

Glad it works now. Shame no-one from EP took the chance to tell us why these intrusive procedures are prefered over secure ones...

never mind, glad for you :1orglaugh