seems these companies want more information than you need to give to GET a credit card. geez!

well i use epassporte for 2 years :)
the expiration date on my electron card is this month .
I called the support and they told me that a new card will be send at the end of the month , till then i can use the card without any problem . Well it's been a week since my card didnt worked anymore . Even if they said it will expire at the end of the month they blocked it on 5-6 July .
I called them again , paid the 100 $ fed-ex fee to receive the new card .
Now it's 14 July and the electron card status is still : to be printed and to be send .
I have more than 40 K ( 40 thousands $ ) on that account and i cant withraw anything for about a week and God knows how much more will i have to wait .

Yea! Well, I guess I would understand them if I charged back or did something to "hurt" them; which I did not. Then these automated e-mails or mails like:

"You have a new message waiting for you in the Message Center at epassporte.com."

No footer, no nothing. Gets filtered by my spam filter as spam. Glad I found it.

Um, I'd get that money out of the account ASAP. I try not to have more than 100 bucks in my account... so when things like "your account has been..." happen... it doesn't hurt as much.

You current card should not be blocked please contact me with your account name and we will look into it.

Validus
Please contact me either via ICQ or email and we will get this solved.

thx for the fast reply , i will add you on icq and hopefully we will solve this problem

So what I don?t understand is this.

They ask me to send front & back of my credit card to them! This would mean that they have and store my CVC2 code. Now, reading the MasterCard regulations...


9.15.7 Storage of Account, Cardholder, and Transaction Data
A merchant and any DSE must not store in any system or in any manner, discretionary card-read data, CVC 2 data, PIN data, Address Verification Service (AVS) data, or any other prohibited information as set forth in the MasterCard Standards including, but not limited to, sections 2.5.5.1.1 and 2.8.2.1 of the Security Rules and Procedures manual, except during the authorization process for a transaction, that is, from the time an Authorization Request message is transmitted and up to the time the Authorization Request Response message is received.

2.1.6.2.9 Prohibited Information

?

MasterCard prohibits the recording of PIN data and CVC 2 data in any manner
for any purpose.


10.2.2 CVC 2 Data Storage Standards
Acquirers, merchants, or any agent representative thereof (including TPPs and DSEs), and any POI terminals or devices operated by any such entity, must not store CVC 2 data in any manner for any purpose. Issuers should not expect CVC 2 data in recurring transaction Authorization Request/0100 messages. At its discretion, MasterCard may impose a noncompliance assessment of up to USD 100,000 per individual violation, with a maximum aggregate assessment of USD 500,000 for additional or continuing violations during any consecutive 12-month period, for failure to comply with this requirement.


Now I might be missing something here, but this worries me. What is going to happen with my credit card copy? Where does it go? Who all gets access to my credit card number and CVC code?

I don?t know about this. Not like I am walking to my local bank branch or anything.

And why?

The cardholder's name and address are confirmable during a debit/credit card transaction and if the card itself were not valid, the transaction would not clear. If EP were genuinely concerned about customer (or their own) security, why don't they mail out a pin number (as banks do), making an account unusable until activated, via an ATM, using that pin number?

If they did that they would have a valid card and with it a name and address that has been checked by a bank; plus verification that their customer has access to the registered address. If that is enough for banks and credit card companies in this post 9/11 era, why isn't it enough for EP?

It has been a while, but if I recall correctly, EP, like PayPal do in fact go a step further, making those small deposits to your account. That process confirms you have access to the account, making it very unlikely you have simply stolen someone's card details.

I suppose you could still be a very thorough identity thief or someone intent on some other form of fraud. But if you are clever enough to fool a bank into accepting you in person, you are surely clever enough to produce copy documents for EP. So what is the point?

The worst conclusion is that they have reasons of their own, nothing to do with anyone's security, for collecting additional data about their customers. The best conclusion is that no-one there has stopped to ask why they are inconveniencing their customers and intruding on their privacy more than is necessary.

I've used this credit card nurmerouse times before without a problem. No chargebacks or anything else.

Just strange all of this.

50........ :)

So doucments sent to epassporte... minus CVC2 code. Lets see how long it will take.

Same here - never had a problem and in fact I've always thought they were an invaluable service until I was forced to make the dreaded call!

Had a problem regarding a gift account that's been putzing around for over a month now since they can't seem to get their stuff straight. So Finally I blow my top and figured I'd get it settled for this person, afterall, she didn't ASK or want the Epassporte card, I GIFTED her (with problems LMAO)

I've personally never had problems with them except this. Anyhow, after calling their service, I'm convinced that you are ALL correct - they are in dire need of customer service skills, better training, logic and problem solving skills. Besides keeping me on the phone for 40 minutes of asking all details including my grandmother's blood type - the ........ let's call her *girl* then resolves the issue with the first thing I mentioned I didn't want to do in the first place. I ask for her boss' details - she doesn't have them - then for the name of the owner/CEO of the company and his contact info - she didn't have that either.

Anyhow, I was tickled PINK to find Tassy online and she not only explained every step she took - she actually resolved the issue for us. :thumbsup Thanks again Tassy!

The good thing is that I'm seeing other similar services pop up and hopefully the decisionmakers will smell the aroma and be pro-active and fix the problems before the competition comes out and takes over their market with a good product, good support, fast and courteous problem resolution.

Ah sorry to hear that!!! I like Chris, he is a good person; as far as I can tell. He always answeres my e-mails and takes his time to do so.

Well, I am sure getting my account cleared up will take time. Just got this feeling.

Thank god competition is coming, you are right about that as well.

I guess the ultimate conclusion is, if a company only accepts epassporte as payment method, I won?t do business with them anymore; which stinks.

Not that it counts for anything, but my feelings on epass are as follows...


Epassporte sucks.

Dammit don't even mention that call to me... I cannot speak being a cancer patient :(

So, Keyser just went offline.. there goes that!

So far, knock on wood. I have not had any problems with them.

go to keyser!

$40 grand?????? are you nuts??? :eek7 btw, you can transfer your $$ to your bank account.

My account was suspended 8 months ago and is still suspended!!!!
Lost few hundreds from sponsors where I forgot to change my payment details. No one from Epass support didn't solved the problem nor reversed the transactions. So be aware !

Depends where he's from - but yeah, I WOULDN'T leave that kind of money in Epassporte.

If an account is blocked all incoming transfers are declined so you should contact the sponsors since the transfers would have been declined.

Please contact me with your account name and lets see if we can solve the problem.

Validus...

thats not the only things they want a copy of... when you try to increase limits they also want a copy of your utility bill statement, bank statement, they want a voided check.... Its like, i just sent you my life (front and back of credit card, id card) and you still don't believe its me.. ive fillled out 3 forms, all requesting different forms and copys of shit.

forms take 7-10 days to process unless you make a bitching thread. Someone needs to call phone support recording it and post it here, its pure comedy

Ah, that is a big one. Well I sent them 2 bills/documents, my ID (passport), and my credit card front and back.

I guess not I have to go chase them!

thats utterly ridiculous.

What REALLY bothers me is myself. I used to really believe epassporte ROCKS and if you get your account suspended you did something like chargeback or something. Maybe a really high number of transactionshahaha8230;

yeah, that didit for me, im not gonna even bother with epassporte anymore... not worth the hassle... bad enough giving my SS # all over place, let alone all that shit... once they FINALLY activate my account (says "load pending" for the last 3 weeks) i'm gonna transfer back to my bank and close epassporte :disgust

thank you Keyser , problem solved :)

Right on! Wish me luck!

you have to send it several times. i think the first one they just ignore , then wehn you bug them again they will claim they didnt recieve it so refax/send , then bug them again for a few days they will say its in someone else's hands , then bug them again and spend a few hours going between different departments . THEN you will get unblocked :)

p.s. make sure all your personal info is covered up as your not sending these to america , and for all you know they could have identity thieves working for them , and if they stole your info you dont really have a leg to stand on as they arent american and likely wouldnt face prosecution for stealing your identity.

LOL, thank you... I send it to Keyser directly... but... I am not so sure if this will get resolved any time soon.

Please get your facts straight.
The business account office is in Toronto and only deal with business accounts.
The call center is in Florida.
Account Verification/Risk Management is in LA.
As far as I know I am the only Non American so unless its me you are questioning I don't know where you are going with this?

You cannot go wrong with Keyser... he is a real nice and helpful guy :thumbsup

Hmmm...I wonder what these words mean, We will safeguard your funds by preventing the account from being used
until you contact us...............

Dear Kevin,

We have received your verification documents unfortunately we also
require a copy of a utility bill (i.e. phone, water, or gas) or
alternatively a bank statement with _*your name and address clearly
displayed. This address must match the one listed in your account.*_
Once we've received all the documents to satisfy our security standards
we will be happy to address your account issue. Thank you!

Best regards,
ePassporte Account Verification
[email protected]
Fax: 1-310-564-1751
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001
International and US: 1-310-301-2001


LOL, I gave them everything. This is just terrible...

I guess this will have to wait until next week. SUPER!!! That is fantastic! Go epassporte!

This sucks, it's threads like these that makes us feel like we have a dark cloud over our head everytime we use epassporte.

Good luck Validus.

Thanks for your reply. I am sure this can be resolved, I guess I am just disappointed in epassporte.

It would have been nice to be contact before suspending my account and resolving this right away.

jesus, mise well invite them to your house for dinner, so they can meet the family and everything, maybe they will then believe you are, who you are... :disgust :disgust :disgust :disgust