ePassporte Verification
 

ePassporte is requesting specific documentation from Account Holders in an effort to comply with our bank?s Know Your Customer and Anti-Money Laundering policies.

We apologize for the inconvenience. If you require further information please email [email protected]

you SUCK

But it is a US based accounts stuff right ?

no he doesn't.

Thanks for keeping us posted

It looks like English, but not sure what it means.

thanks for the answers.
now you and/or epassporte are aware that loads of people are not having all the info you request ( I for one do not have most info like utility bills, void checks, drivers license and so on ) so what if I can only provide 5 out of 10 things you want.
my question is: I should get out of epassporte asap right?

what he said, I am in the same boat.

Micheal I have moved since and updated my CC info etc, but all you are asking for is old stuff that i don't have anymore, i want to comply but how do I go about this?

where is the requested info being sent...postal service or e-mail or wassup?

We require the information asked for in your account.

No load card/US bank account
ID
Bank statement or utility bill with your name and addresss

Load Card attached to your account
ID
Front and back of credit card
Bank statement or utility bill with your name and address

US bank account attached to your account
ID
Voided check
Bank statement or utility bill with your name and address

US bank account and load card
ID
Front and back of credit card
Voided check
Bank statement or utility bill with your name and address


If you have questions about the documents you are requested to provide please email me [email protected]

You're not answering my question.. You are asking for info on an old CC , Ihave since updates this. HOW DO I CHANGE THAT?

If you can not provide the CC requested you can add a different CC to your account and upload a copy of that. If you have already added a different CC you can upload a copy of that.
Then please email me and notify me why you did not upload the requested CC.
If you want more information about your specific account please email me.

Michael, can we send this info in even if our account hasn't been flagged, will that be enough to keep it from being flagged?

Could you please reply to this :
It isn't that simple. For some of us concerned about scammers and security, sending all of this information to epassporte and not knowing how secure it is is a bit disconcerting. For example, they want your credit card statement...no big deal right? Well, that statement gives them information like your credit limit, how much you owe on your card, what kind of payments you make on your card, where you shop, how much you charge etc. Is it necessary for them to have this info? How will knowing this information improve security? My bank lets me cash very large checks, I have never shown them more than my SS number and drivers license and they didn't keep a copy of them.

Then there is the bank statement...gee...they get to see how much you have in your account...how much your income is (at least from deposits), see who you work for, who you spouse works for (by direct deposits from employers), see what bills you pay (hence how many credit cards you pay). Where do you spend your money and how much do you spend it on....

Now I don't know about you, but I don't see how this information...that you send via the internet to an unsecure location...to unknown individuals that store a copy of it online? or copies in filing cabinets...or wherever...that is accessed by how many individuals...is going to prevent a scammer from scamming.

The main concern here is security right......ok....how secure is the information we give them...and why is so much information requested? Where does verification end and phishing begin? Epassporte might be worried about security (there is a first for everything) but should the people that have to provide that information ALSO worry about the information they provide, how it is going to be kept private and secure? Could you imagine if someone broke into their offices and/or hacked them online how much information that is NOT encrypted they will have access to? People should be very afraid.

ok.
I do not have a load card ( Master Card is not accepted by you ) so why you need the oinfo?
I do not have a load card so ID I have as in passport ( now that is one )
I do not have an US bankaccount I am in the Kingdom of the Netherlands
checks I do not have since we do not use checks well at least I am not in the Kingdom of the Netherlands.
so if I understand this all correctly it is about the US and not about the EU?

The account flashcash set up for me years ago has no requests for info, does this mean that one will be ok to use without me spending a week of time hunting out documents i most likely cannot get?

Or is it just not flagged for this verification yet?

I will NOT be sending epass this information, (i do not have most of it) and need to know if i will need to stop using that account also.

I am still kind of shocked why after $100,000 goes through my account that NOW they ask for this. I will add, its more then any online financial institution i dealt with. Even paypal leaves it up to you to verify or not.

If your account have not been flagged you can send the documents to me to verify your account.

Very Confusing

All information once received are stored securely offline.
For you credit card you can block out the middle 8 digits on your statement you can block out the middle 8 digits of your card number and your transactions.

I can provide all the information requested from Epass

If I cannot provide it all within the 30 days what will happen?

Also, this will not prevent scammers in any way. If people can open an account and have 30 days to send in the info they'll just abandon it and get new ones.

Send me a email with your UserID and I will get back to you whats needed specifically for your account.
Only accounts with a US bank account needs to send in a copy of a voided check.
Only accounts with a CC attached needs to send in a copy of front and back of that card.

i love epass...never had an issue that wasn't easily solved

that is the sign of a good company

now is this for the US inhabitants only and can I as an European be allowed not to give the info I do not have, confusing indeed

So, who need to send those documents ?

All account holders ?

Only the ones that received some request for those docs ?

Only US based accounts ?


I'm from EU and I didn't received any request for those documents.


Basically who need to send it ?

info send by ICQ thanks Michael

Please email me or I will message you tomorrow.

So i can block out all transactions/credit limit/number(or at least part of it)? Sadly i just won't be using epassporte if i have to send such things in. I can't even verify my address anyways since I use a PO box. I'm sure an alternative will come around to meet the demand.

It depends on each individual account no difference where in the world you are located.

I will look into it tomorrow and get back to you as its getting late here.

I didn't received any request, so ... ?

np thanks again

my acct is locked. the cc card its requesting a scan front/back of is an old virtual prepaid Visa credit card that is long gone...
what do I do about that?

Imagine how much money is going to go "unclaimed" in epassporte accts now after 30 days.... I can imagine 5-6 figures. nice scam!

Email sent, reply when you can, I know you are probably bashed with a million emails by now. Thanks Michael

Zach

Again it depends on your balance and the amount of money going through your account you can get the request at a later date.

Please email me with your UserID

Ill email you too, but I sent in all this info less than a year ago, do I have to send it all again? I thought at first it was just for ID, which I have now sent again, but all the bank stuff etc?

If the documents have been requested in your account you need to upload it through the document upload page.

if i didnt et any message for verification then I am all good? I sent in a bunch of stuff on another account i had that i closed so i guess all good?